Ratings based on 975 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Hampton Inn Cincinnati-Kings Island, Hotel Management
Thank you for choosing Hampton Inn Cincinnati - Kings Island for your recent stay in Mason. We appreciated your feedback, as this is incredibly valuable to us and it best evaluates our product and services offerings. We do look forward to welcoming you once again in the near future.
by A verified traveler
Posted 11 Nov 2024
Accessible to shopping areas and restaurants and cafes
Comment from Hotel Management
11 Nov 2024 by Hampton Inn Cincinnati-Kings Island, Hotel Management
Thank you for choosing Hampton Inn Cincinnati - Kings Island for your recent stay in Mason. We appreciated your feedback, as this is incredibly valuable to us and it best evaluates our product and services offerings. We do look forward to welcoming you once again in the near future.
by A verified traveler
Posted 4 Nov 2024
The decor was very appealing.. i would have like the availability of additional pillows and a more comfortable mattress.
Comment from Hotel Management
11 Nov 2024 by Hampton Inn Cincinnati-Kings Island, Hotel Management
Thank you for choosing Hampton Inn Cincinnati - Kings Island for your recent stay in Mason. We appreciated your feedback, as this is incredibly valuable to us and it best evaluates our product and services offerings. We do look forward to welcoming you once again in the near future.
by A verified traveler
Posted 26 Oct 2024
I was given a room on the first floor that had black mold on the bathroom ceiling. You could see that there had been damage to the ceiling at some point. I requested a different room as I am highly allergic to mold. The second room was on the second floor and also had mold spots on the ceiling. There is a bulge in the drywall of the ceiling which looks like water damage. I stayed overnight with the bathroom door closed and left the next morning. I forwarded pictures to the desk clerk, who forwarded them to her manager. I was told that I would receive a refund but have yet to see it after 3 days. I reached out through Expedia and have yet to receive a response.
Comment from Hotel Management
26 Oct 2024 by Management, Hotel Management
Hello,We are very sorry for the experience you had here. We already refunded the third party for your stay on the 22nd. Expedia was informed to issue a refund. We will contact them again. As they are the ones who charged you and are issuing the refund, you will need to get in contact with them about any questions or concerns you have about it. We hope this gets resolved for you soon.
by A verified traveler
Posted 18 Oct 2024
Nice staff, comfortable rooms, great breakfast
Comment from Hotel Management
24 Oct 2024 by Management, Hotel Management
Thank you for staying with us here at the Hampton Inn Cincinnati-Kings Island! We really appreciate the review, and we hope to see you again!
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
17 Oct 2024 by Management, Hotel Management
Thank you for staying with us at the Hampton Inn Cincinnati-Kings Island! We're so happy you enjoyed your time here! We hope to see you again!
by A verified traveler
Posted 15 Oct 2024
I stayed for one night while traveling and the room and hotel had everything I wanted/ needed at a very reasonable price. Clean, comfortable room, decent hot breakfast, and pleasant, helpful staff. Loved the quiet surroundings, with the hotel butting up against beautiful agricultural land that will likely be destroyed for more big box stores in the near future, but which for now serves as wildlife habitat and an important reminder that this area was all farms and small towns until recently.
Comment from Hotel Management
15 Oct 2024 by Hampton Inn Cincinnati-Kings Island, Hotel Management
Thank you for choosing our hotel, and for taking the time to write a nice review! We are so glad to hear that you enjoyed our accommodations. We look forward to welcoming you back to our hotel in the future.
by A verified traveler
Posted 14 Oct 2024
No
Comment from Hotel Management
15 Oct 2024 by Hampton Inn Cincinnati-Kings Island, Hotel Management
Thank you for choosing Hampton Inn Cincinnati - Kings Island for your recent stay in Mason. We appreciated your feedback, as this is incredibly valuable to us and it best evaluates our product and services offerings. We do look forward to welcoming you once again in the near future.
by A verified traveler
Posted 13 Oct 2024
Clean hotel and nice breakfast options.
Only complaint is that bathroom shampoo, conditioner and soap were empty in our room. Bathroom in lobby had no soap either.
Comment from Hotel Management
15 Oct 2024 by Hampton Inn Cincinnati-Kings Island, Hotel Management
Thank you for choosing Hampton Inn Cincinnati - Kings Island for your recent stay in Mason. We appreciated your feedback, as this is incredibly valuable to us and it best evaluates our product and services offerings. We apologize for your experience, loved having you here and we will ensure you have a better stay with us next time.
by A verified traveler
Posted 4 Oct 2024
Nice place
Comment from Hotel Management
4 Oct 2024 by Hampton Inn Cincinnati-Kings Island, Hotel Management
Thank you for choosing Hampton Inn Cincinnati - Kings Island for your recent stay in Mason. We appreciated your feedback, as this is incredibly valuable to us and it best evaluates our product and services offerings. We do look forward to welcoming you once again in the near future.
