Ratings based on 610 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
The toilet did not function quite properly.
Comment from Hotel Management
25 Nov 2024 by Hotel Management, Hotel Management
Dear Sarah, We appreciate your high rating and hope that you had an overall pleasant stay with us. However, we apologize for any inconveniences you encountered and appreciate you bringing this to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you with an even better experience.Sincerely,Hotel Management
by A verified traveler
Posted 22 Nov 2024
Halls smelled stale like urine. Curtains in room stained. Sheets had stains on them. The room smelled musty.
Comment from Hotel Management
22 Nov 2024 by Hotel Management, Hotel Management
Dear Christina, Thank you for choosing to stay with us during your recent visit to our area. We understand that the cleanliness of our accommodations plays a vital role in creating a pleasant stay for our guests, and we apologize for any inconvenience you may have experienced. We have already shared your feedback with our housekeeping team, and we are working to ensure that our guests have the best possible experience when they stay with us in the future. Sincerely,Hotel Management
by A verified traveler
Posted 10 Nov 2024
I booked here because I was traveling with my adult son. I booked a room that had a separate bedroom. Upon arrival I was told that wasn’t an option, because they were At capacity. I requested to book an additional room and I was told that wasn’t an option. No doubt in my mind this hotel was far from booked, I saw literally 3 guests the whole time I was there and the parking lot has very few cars.
Comment from Hotel Management
11 Nov 2024 by Hotel Management, Hotel Management
Dear Kathryn, Thank you for sharing your feedback about your recent stay. We want to apologize for the room type you requested not being available. We regret any frustration and inconvenience this caused to you and your son. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. We appreciate you bringing this to our attention and will review your comments with our team. We hope that we will have a future opportunity to show you the exceptional stay we are committed to providing every guest.Sincerely,Hotel Management
by A verified traveler
Posted 8 Nov 2024
Very outdated and dirty. Customer service needs improvement. Asked for towels 3 different times and was told they didn’t have any more. Eventually I think he got irritated and just pulled some out of the dryer. It seemed like most of their customers are long term tenants.
Comment from Hotel Management
9 Nov 2024 by Hotel Management, Hotel Management
Dear Sheryl, Thank you for taking the time to share your feedback. We are truly sorry to learn that your stay did not meet expectations. We understand how vital it is for our guests to feel comfortable, well-cared-for, and valued, and we deeply regret missing the opportunity in these areas during your visit. Your experience with both the property’s condition and the service you received is certainly not reflective of the high standards we aim to uphold. We will address this with our team to make further improvements. Your feedback is invaluable in helping us prioritize these changes. We truly hope you’ll consider giving us another chance to provide the level of service and quality you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 29 Oct 2024
Nice place
Comment from Hotel Management
7 Nov 2024 by GM, Hotel Management
Thank you
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
17 Oct 2024 by GM, Hotel Management
Thank you!
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
15 Oct 2024 by GM, Hotel Management
Thank you
by A verified traveler
Posted 16 Sep 2024
Was shown 2 available rooms. Both very dirty and unacceptable. 1st Room had dirt and grass in the bath tub. 2nd room had a huge cockroach in the bathtub. I did not stay after that and checked into another nearby hotel. Very disappointed in this property and condition.
Comment from Hotel Management
16 Sep 2024 by Hotel Management, Hotel Management
Dear Chris, We appreciate your valuable feedback. It is our commitment to ensure that every guest experiences a clean and comfortable environment, akin to a home away from home when traveling. Therefore, we sincerely apologize for any shortcomings you may have encountered. Your concerns will be promptly addressed, and we are genuinely grateful for your bringing this to our attention. We hope to welcome you back so we may provide you with the experience you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 22 Aug 2024
Comment from Hotel Management
17 Sep 2024 by GM, Hotel Management
Thank you
by A verified traveler
Use as last resort
Posted 19 Aug 2024 on HotelsGrateful to get squeezed in but the hotel was very dirty. There was shoes in front of door. There were socks and comb on the floor in our room. The floor was sticky and was bathroom dirty. There was dirty dishes in stub on the floor in the hallway. No coffee in the lounge area in the morning.
Comment from Hotel Management
19 Aug 2024 by Hotel Management, Hotel Management
Dear Ron, Thank you for your review, and we apologize for the issues with the cleanliness of your room. We work hard to make every guest's stay a pleasant, seamless experience; therefore, we regret not meeting these expectations. Thank you for bringing this to our attention; we are very grateful for your patience. We're pleased you chose our hotel, and we hope you will stay with us again so we can show you our commitment to outstanding hospitality.Sincerely,Hotel Management
