Ratings based on 978 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
I canceled this reservation last week why am i getting charged for that stay?
Nichole Allan
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Gm, Hotel Management
Dear Tiffany, Thank you very much for the review. I am disappointed to hear that your experience did not warrant us higher rank in post review. With a mission to provide superior customer service, we take great pride in serving your needs and are disappointed to hear that we have not met your expectations. We look forward to hosting you again the next time your travels bring you back to the Mason area.
by A verified traveler
Posted 9 Nov 2024
All good so far
Comment from Hotel Management
9 Nov 2024 by Gm, Hotel Management
Dear Lee, Thank you very much for the 5 out of 5 rating of the Comfort Suites Kings Island - Mason. Positive reviews like this always encourage us to do more and make our guest happy during their stay. We look forward to serving you again the next time your travels bring you back to the Mason area.
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Gm, Hotel Management
Dear Janielle, Thank you very much for the 3 out of 5 rating. We appreciate your business and look forward to serving you again the next time you are in town. Thanks again for the review.
by A verified traveler
Posted 7 Nov 2024
Check in was smooth and room is clean and comfortable.
Comment from Hotel Management
7 Nov 2024 by Gm, Hotel Management
Dear Randall, Thank you so much for your kind words and 5 out of 5 review of the Comfort Suites Kings Island - Mason. Positive reviews like this always encourage us to do more and make our guest happy during their stay. We look forward to serving you the next time you are in the Greater Cincinnati Area. Thanks again for the review!
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Gm, Hotel Management
Dear Gary, Thank you so much for your kind words and 5 out of 5 review of the Comfort Suites Kings Island - Mason. Positive reviews like this always encourage us to do more and make our guest happy during their stay. We look forward to serving you the next time you are in the Greater Cincinnati Area. Thanks again for the review!
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Gm, Hotel Management
Dear Christina, Thank you very much for the 5 out of 5 rating of the Comfort Suites Kings Island - Mason. Positive reviews like this always encourage us to do more and make our guest happy during their stay. We look forward to serving you again the next time your travels bring you back to the Mason area.
by A verified traveler
Posted 22 Oct 2024
Price was excellent for a quick and quiet overnight stay.
Comment from Hotel Management
22 Oct 2024 by Gm, Hotel Management
Dear Randall, Thank you so much for your kind words and 5 out of 5 review of the Comfort Suites Kings Island - Mason. Positive reviews like this always encourage us to do more and make our guest happy during their stay. We look forward to serving you the next time you are in the Greater Cincinnati Area. Thanks again for the review!
by A verified traveler
Posted 21 Oct 2024
The location is great. I prefer online check-in this location did not have that option. The staff checking me in was nice. The staff wasn't as cordial as i thought they should be when leaving or re-entering or walking around the facility and upon checking out. The property is basic no extra frills.
Comment from Hotel Management
21 Oct 2024 by Gm, Hotel Management
Dear Sha-Fee, As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. We hope to have an opportunity to better your experience with us whenever your travels bring you back to Mason. Thanks again for the review.
by A verified traveler
Posted 15 Oct 2024
Easy getting in and out
Comment from Hotel Management
18 Oct 2024 by Gm, Hotel Management
Dear Ernest, Thank you for staying with the Comfort Suites Kings Island – Mason! It was a pleasure having you here and we appreciate your business. We also really appreciate you taking the time to write review; it really helps us provide the best possible experience for all our guests. Thanks again for the review.
