Ratings based on 55 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.3 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Nov 2024
Very old and basic amenities only
Comment from Hotel Management
12 Nov 2024 by Mercure bandung nexa supratman, Hotel Management
Dear Mr. Dan,Thank you for bringing this matter to our attention and I apologize for the situation you’ve been experience recently .It is with sincere regret that we note your dissatisfaction with our service and facilitiesI am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope you will give us the opportunity of welcoming you again in Mercure Nexa Bandung Supratman.Kind Regards, T. Ben Alhajj General Manager
by A verified traveler
Posted 6 Aug 2024
Comment from Hotel Management
31 Aug 2024 by Mercure bandung nexa supratman, Hotel Management
Dear Mr Joseph, We sincerely appreciate for choosing to stay with Mercure Bandung Nexa Supratman and taking the time to provide us your feedbackWe are pleased to read that you had an enjoyable stay in our hotel and it is encouraging as our guest’s satisfaction is our primary concern. On behalf of the hotel team, we wish to thank you for your continuous support and we are looking forward to welcoming you back at Mercure Bandung Nexa Supratman Kind Regards, T. Ben Alhajj General Manager
by A verified traveler
Posted 17 May 2024
Nice breakfast, clean and helpful staff
Comment from Hotel Management
19 May 2024 by Mercure bandung nexa supratman, Hotel Management
Dear Mrs Sara, We sincerely appreciate for choosing to stay with Mercure Bandung Nexa Supratman and taking the time to provide us your feedbackWe are pleased to read that you had an enjoyable stay in our hotel and it is encouraging as our guest’s satisfaction is our primary concern. On behalf of the hotel team, we wish to thank you for your continuous support and we are looking forward to welcoming you back at Mercure Bandung Nexa Supratman Kind Regards, T. Ben Alhajj General Manager
by A verified traveler from Los Angeles
Posted 11 May 2024
Comment from Hotel Management
13 May 2024 by Mercure bandung nexa supratman, Hotel Management
Dear Mr Moe, We sincerely appreciate for choosing to stay with Mercure Bandung Nexa Supratman and taking the time to provide us your feedbackWe are pleased to read that you had an enjoyable stay in our hotel and it is encouraging as our guest’s satisfaction is our primary concern. On behalf of the hotel team, we wish to thank you for your continuous support and we are looking forward to welcoming you back at Mercure Bandung Nexa Supratman Kind Regards, T. Ben Alhajj General Manager
by A verified traveler
Posted 25 Apr 2024
Comment from Hotel Management
19 May 2024 by Mercure bandung nexa supratman, Hotel Management
Dear Mr Eka, We sincerely appreciate for choosing to stay with Mercure Bandung Nexa Supratman and taking the time to provide us your feedbackWe are pleased to read that you had an enjoyable stay in our hotel and it is encouraging as our guest’s satisfaction is our primary concern. On behalf of the hotel team, we wish to thank you for your continuous support and we are looking forward to welcoming you back at Mercure Bandung Nexa Supratman Kind Regards, T. Ben Alhajj General Manager
by A verified traveler
Posted 5 Apr 2024
Was great a few years ago but now is run down. It badly needs room upgrades. Disgusting grey and frayed bath towels were a shock. Not to Mercure standard.
Comment from Hotel Management
11 Apr 2024 by Mercure bandung nexa supratman, Hotel Management
Dear Mr Alexander, We sincerely appreciate for choosing to stay with Mercure Bandung Nexa Supratman and taking the time to provide us your feedbackWe are pleased to read that you had an enjoyable stay in our hotel and it is encouraging as our guest’s satisfaction is our primary concern. On behalf of the hotel team, we wish to thank you for your continuous support and we are looking forward to welcoming you back at Mercure Bandung Nexa Supratman Kind Regards, T. Ben Alhajj General Manager
by A verified traveler
Posted 3 Mar 2024 on Hotels
Comment from Hotel Management
7 Mar 2024 by Junio - Front office manager, Hotel Management
Dear Mr Adam,We sincerely appreciate for choosing to stay with Mercure Bandung Nexa Supratman and taking the time to provide us your feedbackWe are pleased to read that you had an enjoyable stay in our hotel and it is encouraging as our guest’s satisfaction is our primary concern.On behalf of the hotel team, we wish to thank you for your continuous support and we are looking forward to welcoming you back at Mercure Bandung Nexa SupratmanKind Regards,T. Ben AlhajjGeneral Manager
by A verified traveler
Posted 14 Jan 2024
Three rooms that we've got upon check in was dirty , hairs all over the carpet. Bathroom is dirty, carpet is dirty.
The staff is unpleasant
overall condition of the hotel rated as 4 star was not suitable at all.
The breakfast was over price
We have requested quiet floor but the room we've got was so noisy as it was facing the main road.
Comment from Hotel Management
15 Jan 2024 by Mercure bandung nexa supratman, Hotel Management
Dear Mr LouisWarm Greetings from Mercure Nexa Bandung SupratmanPreviously, on behalf of the Management of Mercure Nexa Bandung Supratman, I would like to thank you for choosing Mercure Nexa Bandung Supratman and for taking the time to write a review of our hotel.We really regret what happened to you and your family. Management has taken preventive steps and disciplinary action internally at Mercure Nexa Bandung Supratman so that similar incidents do not happen again.Once again we would like to thank you for the review given, we are waiting for you and your family to return to Mercure Nexa Bandung SupratmanWarm regards,T. Ben AlhajjGeneral Manager
by A verified traveler from Harrisburg
Posted 10 Sep 2023
One of the best hotels in Bandung, staff is very courteous and the breakfast buffet is outstanding.
Unfortunately the pool was closed for maintenance which was something I would have looked forward to.
Comment from Hotel Management
16 Sep 2023 by Mercure bandung nexa supratman, Hotel Management
Dear Albertus,We very much appreciate your comments regarding your stay at the Mercure Nexa Bandung Supratman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,T Ben AlhajjGeneral Manager
by A verified traveler from LONG BEACH
Posted 18 May 2023
Variety of the breakfast
Comment from Hotel Management
20 May 2023 by Mercure bandung nexa supratman, Hotel Management
Dear Mr Muhammad Ali, We sincerely appreciate for choosing to stay with Mercure Bandung Nexa Supratman and taking the time to provide us your feedbackWe are pleased to read that you had an enjoyable stay in our hotel and it is encouraging as our guest’s satisfaction is our primary concern. On behalf of the hotel team, we wish to thank you for your continuous support and we are looking forward to welcoming you back at Mercure Bandung Nexa Supratman Kind Regards, T. Ben Alhajj General Manager
