Ratings based on 993 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Kingston
Posted 24 Nov 2024
It was a great place for the price. We were expecting basic accomodation for the price point. However, the place was very clean, the room was larger than we thought it would be (which was great for travelling with a toddler). Overall we were very please with our experience.
by A verified traveler
Posted 21 Nov 2024
Internet didnt work, broken sofa bed, dirty furniture, not enough garbage xans or towels
by A verified traveler
Posted 17 Nov 2024
Good
Comment from Hotel Management
18 Nov 2024 by Hotel Manager , Hotel Management
Dear Lucy,Thank you for the review. It is really great to find out that you had a very pleasant time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We look forward to seeing you again soon.Sincerely, Hotel Manager
by A verified traveler from Auburndale
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Hotel Manager , Hotel Management
Dear Bernardino,Thank you for your perfect 5 out of 5 rating! We’re thrilled to hear that you had a great experience with us. We look forward to welcoming you back for another exceptional stay.Sincerely, Hotel Manager
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Hotel Manager , Hotel Management
Dear Steve,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager
by A verified traveler
Posted 30 Oct 2024
Good
Comment from Hotel Management
31 Oct 2024 by Hotel Manager , Hotel Management
Dear Gloria,Thank you so much for your positive feedback. We're thrilled to hear that you had a good experience with us. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations. We look forward to serving you again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 30 Oct 2024
Good
Comment from Hotel Management
31 Oct 2024 by Hotel Manager , Hotel Management
Dear Gloria,Thank you so much for your positive feedback. We're thrilled to hear that you had a good experience with us. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations. We look forward to serving you again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 27 Oct 2024
When we checked in the key did not work..the door lock was broken. We had to have the desk clerk let us in our room every time we needed to get in instead of fixing the lock. The key did not work for the pool either. There was an ironing board, but no iron. The coffeemaker was broken. The mattresses were old as well as the couch in the room. Most of the desk clerks were clueless. The manager on our last day did apologize when we checked out and gave us a discount but I would never go back.
Comment from Hotel Management
28 Oct 2024 by Hotel Manager , Hotel Management
Dear Barbara,We sincerely apologize for the numerous issues you encountered during your stay, including the broken door lock, malfunctioning key, and missing amenities like the iron and coffeemaker. It’s concerning to hear that the staff were not able to assist you effectively, and we understand how frustrating this must have been. We appreciate the manager's effort to address your concerns, but it’s clear we fell short of your expectations. Your feedback is important, and we will work diligently to resolve these issues and improve our services. We hope you might reconsider and give us another chance in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Hotel Manager , Hotel Management
Dear Darlene,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager
by A verified traveler
Posted 18 Oct 2024
Danielle is Great she always takes good care of me!
Comment from Hotel Management
19 Oct 2024 by Hotel Manager , Hotel Management
Dear John,Thank you for your kind words. We're thrilled to hear that Danielle always provides you with excellent care. We'll be sure to pass along your compliments to her. We appreciate your loyalty and look forward to welcoming you back again soon.Sincerely, Hotel Manager
