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Ciala Resort Best Hotel in Kisumu Kenya

4.5 star property
Riverwalk resort with 2 restaurants and free breakfast

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Ciala Resort Best Hotel in Kisumu Kenya

Living area
View from room
In-room safe, desk, laptop workspace, blackout drapes
Reception
Outdoor pool

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • Spa
    Spa
  • Room service
    Room service
  • Air conditioning
    Air conditioning
The price is P5,487
P6,474 total
includes taxes & fees
Nov 23 - Nov 24

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Single Room

In-room safe, desk, laptop workspace, blackout drapes

Superior Single Room

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Smart TV
Blackout drapes/curtains
Rainfall showerhead
Hair dryer
Bathrobes
  • 32 sq m
  • Hill view
  • Sleeps 4
  • 1 King Bed OR 1 Twin Bed

View all photos for Family Cabin

Living area

Family Cabin

Highlights

Balcony
Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
  • Hill view
  • Sleeps 6
  • 3 King Beds

View all photos for Deluxe Room

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Smart TV
Blackout drapes/curtains
Rainfall showerhead
Hair dryer
Bathrobes
  • 40 sq m
  • Hill view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Honeymoon Room

In-room safe, desk, laptop workspace, blackout drapes

Honeymoon Room

Highlights

Balcony
Individually decorated
Air conditioning
Free cribs/infant beds
Smart TV
Blackout drapes/curtains
Rainfall showerhead
Hair dryer
  • 40 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room

In-room safe, desk, laptop workspace, blackout drapes

Executive Room

Highlights

Balcony
Separate sitting area
Individually decorated
Air conditioning
Free cribs/infant beds
Smart TV
Blackout drapes/curtains
Separate bedroom
  • 70 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Acacia Premier Hotel

Pool
Breakfast included
Spa
Kids pool
8.8 out of 10, Excellent, (104)
The price is P9,192
P11,490 total
includes taxes & fees
Nov 28 - Nov 29
Acacia Premier Hotel
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About the neighborhood

Map
Daraja Mbili, Kisumu, Kisumu County

What's nearby

  • Kisimu museum - 20 min drive - 20.9 km
  • The West End Shopping Mall - 20 min drive - 21.0 km
  • Dunga Bay - 22 min drive - 22.4 km
  • Kisumu Impala Sanctuary - 22 min drive - 21.4 km
  • Hippo Point - 24 min drive - 24.0 km

Getting around

  • Kisumu (KIS) - 38 min drive

Restaurants

  • ‪Kisumu City - ‬16 min drive
  • ‪Secrete Lounge - Maseno - ‬12 min drive
  • ‪Lakeside Fish Eating Joints - ‬15 min drive
  • ‪Carpediem - ‬7 min drive
  • ‪Soweto Hotel - ‬15 min drive

About this property

Ciala Resort Best Hotel in Kisumu Kenya

Luxury family-friendly resort near Maragoli Hills
Take advantage of a free breakfast buffet, a free daily manager's reception, and a terrace at Ciala Resort Best Hotel in Kisumu Kenya. Adventurous travelers may like the horseback riding, mountain biking, and ecotours at this resort. Treat yourself to spa services, such as a deep-tissue massage, aromatherapy, or a body wrap. Be sure to enjoy a meal at the two on-site restaurants. Free in-room WiFi, with speed of 500+ Mbps (good for 6+ people or 10+ devices), is available to all guests, along with a coffee shop/cafe and a garden.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Free self parking
  • Bike rentals, massage treatment rooms, and outdoor furniture
  • Coworking spaces, a gift shop, and a TV in the lobby
Room features
All 58 rooms include comforts such as 24-hour room service and laptop-friendly workspaces, in addition to perks like air conditioning and bathrobes.
Extra conveniences in all rooms include:
  • Highchairs and free infant beds
  • Rainfall showers, free toiletries, and hair dryers
  • 55-inch Smart TVs with Netflix, Hulu, and streaming services
  • Wardrobes/closets, balconies, and premium channels

Languages

English, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Beach shuttle (surcharge)
  • Free secured self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Private picnics

Things to do

  • Bicycle rentals
  • Ecotours
  • Hiking/biking trails
  • Horseback riding/rentals
  • Mountain biking
  • Outdoor pool
  • Playground
  • TV in common areas

Family friendly

  • Baby toys
  • Children's games
  • Children's toys
  • Free crib
  • Highchair
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • 24-hour business center
  • Conference center (10,000 square feet of space)
  • Coworking space

Outdoors

  • Garden
  • In a nature reserve
  • On a lake
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 15 accessible parking spaces
  • Area rugs in room
  • Front entrance ramp
  • No elevator
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Electric kettle
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for KES 5000.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: KES 5000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Ciala In Kisumu Kenya Kisumu
Ciala Resort Best Hotel in Kisumu Kenya Resort
Ciala Resort Best Hotel in Kisumu Kenya Kisumu
Ciala Resort Best Hotel in Kisumu Kenya Resort Kisumu

Frequently asked questions

Does Ciala Resort Best Hotel in Kisumu Kenya have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Ciala Resort Best Hotel in Kisumu Kenya?

As of Nov 22, 2024, prices found for a 1-night stay for 2 adults at Ciala Resort Best Hotel in Kisumu Kenya on Nov 23, 2024 start from P 5,486.78, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Ciala Resort Best Hotel in Kisumu Kenya pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Ciala Resort Best Hotel in Kisumu Kenya?

Self parking is free at this property.

What time is check-in at Ciala Resort Best Hotel in Kisumu Kenya?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Ciala Resort Best Hotel in Kisumu Kenya?

Check-out is at 10:00 AM.

Where is Ciala Resort Best Hotel in Kisumu Kenya located?

Located on the riverwalk, this family-friendly resort is 1.5 mi (2.4 km) from Maragoli Hills and 8.6 mi (13.8 km) from Lake Victoria. Kisumu Impala Sanctuary and Dunga Bay are also within 16 mi (25 km).

Ciala Resort Best Hotel in Kisumu Kenya Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 10 out of 13 reviews" "
Rating 8 - Good. 2 out of 13 reviews" "
Rating 6 - Okay. 0 out of 13 reviews" "
Rating 4 - Poor. 0 out of 13 reviews" "
Rating 2 - Terrible. 1 out of 13 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ciala is the best resort in Kisumu and the pricing is very affordable. We booked a couple rooms, since we had a big party. The staff was incredibly friendly. Security team was great. The pool was nice. They had a kids area and plenty of area to run around. One neat thing they did was catch your own fish and the staff would cook it for you from a giant fish tank. Think of it like picking a lobster, but with a lake twist. Very easy to recommend. Will gladly book again.
Stayed 2 nights in Aug 2024

10/10 Excellent

Dean

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
isolated and steam room and sana didn't work
Stayed 1 night in Jul 2024

10/10 Excellent

Fedor

Stayed 4 nights in Jul 2024

10/10 Excellent

DELVINE

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very professional staff
Stayed 1 night in Jul 2024

10/10 Excellent

Julius, Springfield

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well maintained and staff very friendly. I didn't like the fact that it took them more than 30 minutes to check us in but this disappointment was more than compensated by their juicy juices. The staff also were willing to go out of their way to carry our small bags, which was a bit vexing. They might have picked this habit from the expectation/attitude of some "waheshimiwa" guests. Breakfast was pretty good. We went in for lunch and it took more than one hour to get it ready. This was perplexing. However, the lunch turned out to be pretty good. Overall, some of us are very conscious of time and I more than mentioned to the receptionist this. It will be nice if the management can take this into account. Everything else was pretty good.
Stayed 1 night in Jun 2024

10/10 Excellent

Hosanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in May 2024

8/10 Good

JITESH

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good experience !!
Stayed 1 night in Jun 2024

10/10 Excellent

Cris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cris Obudo
Outstanding
Stayed 2 nights in Apr 2024

8/10 Good

Anthony, crown point

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good place to stay…. Salty food.. some broken amenities, typical to Kenya. Most of the staff were excellent. Would recommend - a bit pricey though. It’s not quite there.
Stayed 2 nights in Apr 2024

10/10 Excellent

NIKKI

Traveled with family
Liked: Cleanliness, staff & service, amenities
I can't even begin to tell you how absolutely AMAZING and beautiful this place is! From beginning to end I was treated like royalty. I highly, highly, HIGHLY recommend this place. I will be visiting every time I come to Kenya.
Stayed 2 nights in Oct 2023

10/10 Excellent

Anthony, crown point

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place. Staff is excellent and friendly. Would definitely come back. Gym and steam sauna a plus!
Stayed 2 nights in May 2023

2/10 Terrible

Peter

Stayed 2 nights in Apr 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to be
Ich war in Ciala für vier Tage, Top-Service, sehr freundlich und hilfsbereites Personal. Ich war krank hatte Durchfall und Erbrechen, sie waren sehr hilfreich, ich bat immer wieder um Wasser im Zimmer, das ich ohne zusätzliche Gebühren bekam. Sie bereiteten eine spezielle Ernährung vor, die mir sehr half. das Personal war immer kompetent. Vielen Dank Ciala Ich werde sicher wiederkommen.
Stayed 4 nights in Aug 2024