Ratings based on 958 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
Beautiful hotel with many options in and around the hotel. Great, spacious rooms which were helpful with two young kids.
by A verified traveler
Posted 20 Nov 2024
It’s spacious and meticulously clean.
by A verified traveler from Irkutsk
Posted 19 Nov 2024
by A verified traveler
Posted 15 Nov 2024
Book a family room for three nights stay in this hotel. Overall, we are satisfied with this hotel. The room is reasonably spacious and clean. Room service makes up the room everyday. Breakfast is good with variety and can choose to dine at any one of three locations. However, the foods are the same for all three days. The parking location is at another building opposite the hotel. The link bridge between the hotel and the parking has stairs. Not friendly for luggage. There is a convenience store inside the hotel, a plus point.
by A verified traveler
Posted 14 Nov 2024
It was very convenient and clean. They upgraded my room to a twin room (quiet floor), so I had a larger room to relax before my flight. The train station to Kobe airport is located next to the hotel, just a few min away! They seem to have events and buffets, so I would like to come back to stay for a few days here with my family next time.
by A verified traveler
Posted 10 Nov 2024
Hotel is good over all, but location is not that convenient compare to Sannomiya, limited shops and dining options
by A verified traveler from Almonte
Posted 18 Oct 2024
We were pretty excited about this hotel, given all of the amenities.
In reality, you can't use any of the amenities without paying a completely unreasonable amount of money. The hotel is showing its age - the hallways leading to our room were gross and smelled strange. The room itself had lots of issues - primarily pillows that were flat out unusable.
The restaurants on site were overpriced for what they were offering. We were excited about the possibility of bike rentals based on a sign we saw - then we realized those were 45 minutes away.
All in all, definitely would not reccomend. Was very convenient to get to the airport but that was about it.
Word of advice : charge a little bit more for the hotel and make the amenities free..then you have a hotel i would actually stay at.
by A verified traveler from Rego Park
Posted 15 Oct 2024
Magical, exquisite miraculously cleaned property, amazing staff is always eager to help. Free shuttle bus to train station. Simply amazing.
by A verified traveler from Irkutsk
Posted 12 Oct 2024
Great Spa and convenient for Conferences
by A verified traveler from Irkutsk
Posted 5 Oct 2024
Best it all
