Ratings based on 209 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Sep 2024
2 types of tax need to be pay when arrive which maybe better include in the accommodation fees. Average 7 to 15 min walking distance to the main tourist area. Not sure any towel changes available for the guests who stays more than 2 days.
Comment from Hotel Management
19 Sep 2024 by Customer Service Team, Hotel Management
Thank you for using our hotel.The accommodation tax is a tax levied on guests by Fukuoka City and Fukuoka Prefecture. As stated when making a reservation on the reservation site, it is not included in the accommodation fee and must be paid at the hotel when checking in. We apologize for the inconvenience, and we appreciate your understanding and cooperation.At our hotel, face towels and bath towels will be provided for the maximum number of guests x 1 night. In addition, there is no free additional towel service. If you would like additional towels, please contact customer support.All of our staff will work together to make sure that as many customers as possible feel that their stay was a good one. We will continue to work hard to become a hotel that many people choose, so we hope you will continue to patronize us. We look forward to seeing you again.
by A verified traveler
Posted 1 Jul 2024
There were some good things about this property: the location was good (close to Canal City, train stations), and there were multiple convenience stores, restaurants and coffee shops closeby. There were, however, some negatives. First, this hotel is one of several "Grand Base" hotels which made finding the hotel confusing. Second, the apartment we rented was different from what we were expecting. We rented the Superior D Unit. Based on the web site description and reviews, we were expecting two bedrooms, each with two double beds, and each separated from the kitchen/living area. Our unit had one bedroom with two double beds. The other two double beds were in the same room as the kitchen with no door or partition. This meant that there was no privacy at all for anyone using those beds. The listing on Expedia says that this Unit sleeps 12. I think that must be a mistake. Third, as others have mentioned, the door to the one bedroom lets light in. That room also had two windows, only one of which had a curtain so morning light came in (at 5:00 am). Perhaps the most annoying feature, however, was the automatic motion-sensor light located at the entrance of the apartment that came on whenever anyone used the bathroom. We could not find any way to turn it off so it went on at all hours, flooding the entire apartment (including the separate bedroom) with light. I didn't hate it and would give it 3.5 stars if that were an option but I'd think twice before staying here again.
Comment from Hotel Management
4 Jul 2024 by Customer Service Team, Hotel Management
Thank you for using our hotel.There are supermarkets, convenience stores, restaurants, etc. near the hotel, so it is very convenient to access.We understand that you had difficulty finding the hotel, but when you make a reservation, we will send you the hotel address by email, so please take a look. If you get lost, please contact us and we will guide you to the hotel by phone or message.The room layout is posted on the hotel's official website, so we recommend that you check it before making a reservation.Regarding the maximum capacity of the room, due to the specifications of the reservation site, if 8 adults stay, up to 4 children can stay in the same bed. The maximum number of people in this case is listed, so the total number is 12 people. In addition, up to 8 people can stay if only adults.Thank you very much for your valuable opinion regarding the curtains.We would like to improve the opinion you have given us.All of our staff will work hard to make as many customers as possible feel that they had a good stay. We will continue to strive to be a hotel that many people will choose, so we hope you will continue to patronize us.
by A verified traveler
Posted 24 Mar 2024
Conveniently located around many restaurants and bars. Canal City shopping mall is a few minutes walk away.
by A verified traveler
7 night family stay
Posted 4 Dec 2023 on HotelsWe loved our stay at Grand Base Fukuoka-the beds and pillows were comfortable. The duvet/comforter can be improved since it bunches up at times. Within walking distance to Canal City and Tenjin Minami station. We liked how spacious the room was, with a dining table and sofa, 2 balconies and 2 bedrooms with 4 beds-just right for our family of 5. We were lacking 1 chair though. One of my few concerns was the trash, there no specific instructions on how to dispose of the trash since this was an unmanned hotel. We chanced upon a cleaner 1 day and had them dispose of our trash. The wifi conked out the last 2 days out of the 7 nights during our stay, so this was a major issue for me. We had no way of letting our hotel know about this issue. So communication with hotel got a low rating. Better bring some dishcloth for cleaning up stuff since there was no cleaning service included.
by A verified traveler
Posted 18 Nov 2023 on Hotels
Comment from Hotel Management
4 Dec 2023 by Hotel guest support, Hotel Management
Thank you very much for choosing our hotel.We will continue to make every effort to satisfy our guests.We look forward to welcoming you again.
by A verified traveler
Posted 16 Oct 2023
Comment from Hotel Management
17 Oct 2023 by ホテルカスタマーサポート東, Hotel Management
この度は当ホテルをご利用いただき誠に有難うございます。今後ともお客様にご満足いただける様、精一杯努力してまいります。またのご来館を心よりお待ち申し上げております。
by A verified traveler
Posted 30 Mar 2023 on Hotels
by A verified traveler
Posted 21 Jan 2023
長期滞在でした。
アクセスがかなり良かったです。2週間の滞在中お部屋からフロント？に3回連絡しましたが、3回中2回は繋がりませんでした。
チェックインで戸惑っていた際にお掃除の方が対応して下さいました、わかりやすく気持ち良く過ごす事が出来ました、ありがとうございました❗️
by A verified traveler
Posted 25 Oct 2022
They forgot to send us the room number and password for checking in which made us to wait for a hour!
by A verified traveler
Posted 10 Mar 2020 on Hotels
Check in took a hit longer than necessary. But everything else went very well. Rooms were great
Comment from Hotel Management
4 May 2020 by GRAND BASE , Hotel Management
Thank you for choosing to stay with us. We are really happy to hear that you could have great experience at our hotel. We would like to share your comment with all relevant staffs, and would like to strive to be great hotel more and more. Thank you for giving us your high evaluation and comment.
