Ratings based on 33 Verified Reviews
4.4 Room cleanliness
4.2 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Need better cleaners
Posted 22 Oct 2023 on HotelsExcellent communication instructions ahead of arrival and we are fully aware of what to expect with the unmanned hotel check in.
The place is unclean - the elevator is fully of dust on the wall and you can smell the old dusty smell. The cleaner ladies obviously sees it everyday and choose to ignore it as it’s the exact same for the 4 nights we stayed.
The bathroom has lots of water stains, several strands of hair, the sink has an oil film glare, sofa seats are covered in brown stains.
The bed is quite uncomfortable with the pillow being quite hard. We woke up with back and neck aches everyday.
Comment from Hotel Management
23 Oct 2023 by Customer Service Team, Hotel Management
Thank you very much for your stay at our hotel.We are sorry to hear that the room was not cleaned properly, and we apologize for any inconvenience caused.We will share this information with our cleaning staff. We will work to prevent this from happening again in the future.
by A verified traveler
Posted 25 Dec 2022
The hotel room was good and clean. The communication could have been improved. The property is supposed to have washer and drier but the drier seems to be broken. The host communicated to use bathroom vent to dry clothes without even a drying rack. That was disappointing
Comment from Hotel Management
27 Dec 2022 by Customer Service Team, Hotel Management
Thank you very much for your reservation at our hotel. As we mentioned in our reply to your inquiry during your stay, each room in our hotel is equipped with a washing machine. The washing machine itself does not have a drying function, but we do have a "bathroom drying function". This is different from "ventilation" in the bathroom. We checked the bathroom dryer function after your check-out and it worked fine. Please refer to the instructions on how to use the bathroom dryer on the guestroom tablets if you need to use it next time. If you have any questions, please contact our customer support again.
by A verified traveler
Posted 22 Aug 2022
In a walking distance to the major stations Tenjin and Hakata. There a lot of options for shoping and sightseeing in the nearby area. Very cosy in a Nordic style room that is equiped with everithing that you can need. Very quiet, clean and new. The accommodarion is for a reasonable price. I can recommend it both for short and long stay.
Comment from Hotel Management
9 Oct 2022 by ホテルカスタマーサポート, Hotel Management
Thank you very much for choosing our hotel. We are very pleased to hear that you had a pleasant stay and we appreciate your kind words of praise.Although we do not have staff on site due to our unmanned front desk, we have all the facilities you would expect from a home away from home. We look forward to welcoming you again for your short or long stay in Fukuoka.
by A verified traveler
또 이용할만해요.
Posted 9 Jul 2024 on Hotels깔끔하고좋았어요. 잘정리되어있고시설도이용하기좋았어요. 한국어로된이용안내도되어있어서좋아요.
by A verified traveler
Posted 13 May 2024 on Hotels
Comment from Hotel Management
14 May 2024 by Hotel Customer Support Team, Hotel Management
Thank you for staying at our hotel. We look forward to your next stay.
by A verified traveler
Posted 2 May 2024 on Hotels
Clean, decent, convenient & no frills hotel....
Was a bit put off by the 'no manning' reception.... But all good at the end.
Helpful too....
Comment from Hotel Management
2 May 2024 by Hotel Customer Support Team, Hotel Management
Thank you for choosing our hotel.Please note that our hotel is unmanned.If you need anything, you can contact us by email, phone or in-room tablet, we are available 24 hours a day.We look forward to welcoming you again.
by A verified traveler
Posted 27 Mar 2024
Comment from Hotel Management
14 May 2024 by Hotel Customer Support Team, Hotel Management
Thank you for staying at our hotel. We look forward to your next stay.
by A verified traveler
Posted 14 Mar 2024
ホテルの宿泊室内の清掃が徹底されれば良いと思う。
宿泊税についての説明がなかった。宿泊税は７歳未満は受付対象外であることを玄関の貯金箱に描いてて欲しい。
Comment from Hotel Management
16 Mar 2024 by ホテルカスタマーサポート, Hotel Management
清掃が行き届いていない点があったとの事、ご不快な思いをお掛けしまして誠に申し訳ございませんでした。清掃担当の者にも共有致します。今後このようなことがないように、再発防止に取り組んでまいります。また、宿泊税の案内が不足していたとの意見についてもカスタマーサポート内で共有の上、不自由なくチェックインできるよう改善していきます。お忙しい中丁寧なご意見ありがとうございました。お客様に心地よい時間を提供できるよう、今後ともスタッフ一同努めて参ります。またのお越しを心よりお待ち申し上げております。
by A verified traveler
Posted 4 Mar 2024 on Hotels
Comment from Hotel Management
5 Mar 2024 by Customer Service Team, Hotel Management
Thank you very much for choosing our hotel. All of our staff is very pleased to receive your kind words of praise. We will continue to make every effort to satisfy our guests, and we hope that you will continue to patronize our hotel. We look forward to seeing you again.
by A verified traveler
Posted 31 Jan 2024
方便
Comment from Hotel Management
31 Jan 2024 by Customer Service Team, Hotel Management
非常感谢您选择我们的酒店。 作为一家无人接待的公寓式酒店，我们将为您提供宾至如归的舒适感。此外，本酒店位于福冈市中心天神附近，交通十分便利。欢迎您前来福冈观光。
