Ratings based on 984 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
The hotel is very convenient as it's very near the Tokyo metro and there's a convenience store nearby. Its location is also near most areas so it's easy to get around. However the experience staying there for me wasn't great and the walls are thin so if you're a light sleeper this isn't the hotel for you. It's a decent stay if you're not fussy due to the ideal location but there are better hotels out there for around the same price.
Comment from Hotel Management
20 Nov 2024 by Smile Hotel Tokyonihombashi, Hotel Management
Thank you very much for staying at Smile Hotel Tokyo Nihonbashi.We would also like to thank you again for your kind feedback.We are sorry that we could not meet your expectations during your stay.We will share your comments with the entire hotel and make every effort to improve in the future.We look forward to your continued patronage.We look forward to welcoming you again.
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Smile Hotel Tokyonihombashi, Hotel Management
Thank you very much for staying at Smile Hotel Tokyo Nihonbashi.We would also like to thank you again for your kind feedback.We are very sorry that you had an unpleasant stay at our hotel, even though you chose us from among many hotels.We apologize for any inconvenience caused, but please do not hesitate to contact the front desk if you have any questions or concerns during your stay with us.We will make every effort to improve our services so that you will have a pleasant stay the next time you visit us.We look forward to welcoming you again.
by A verified traveler
Posted 11 Nov 2024
The stay went well. There is a Lawson right next door, very convenient. There are late night food chains nearby. Please note that the entrance has stairs, so you have to carry your suitcase. Not very accessible. They have a table area in the lobby but unfortunately you can't eat there.
Comment from Hotel Management
11 Nov 2024 by Smile Hotel Tokyonihombashi, Hotel Management
Thanks for staying.We're glad you had a comfortable stay.And thanks for your valuable feedback.We look forward to having you back again.
by A verified traveler
Posted 2 Nov 2024
Close to Station
Comment from Hotel Management
3 Nov 2024 by スマイル, Hotel Management
Thank you for beeing our hotel this time.We are look forward to seeing you again.
by A verified traveler
Posted 27 Oct 2024
All the staff are vey friendy and been helpful with any requests. Location idea for resturants and close to tube station.
Comment from Hotel Management
27 Oct 2024 by Smile hotel tokyonihombashi, Hotel Management
Thank you for stay with Smile hotel tokyonihombashi.
by A verified traveler
Posted 22 Oct 2024
Smile Hotel Tokyo Nihonbashi was a great budget hotel for me and my partners needs. We wanted to save on hotels because we were spending most of our time out the hotel, exploring. The bed fit both of us and was perfectly fine, there was AC and the option to open the window which i enjoyed and didn't have the option of at our previous 3 hotels. The location is very convenient for hopping on multiple subway lines and there were many convenience stores around. Because the location is central I believe we heard more emergency vehicles than any other stay during our trip, it didn't wake us up, but if you are a light sleeper that is something to consider. The hotel is a bit aged, which didn't take away any amenities, but you can see a number of scuffs on the wall from previous inhabitants. They also don't use keycards, but a physical key on a hotel key chain. I would not say that the hotel is dirty, however when we were packing up, I did a thorough inspection to make sure we didn't leave anything behind and there was a good amount of trash/dropped items and dust between the built-in desk edge and the wall, I understand that it is a very difficult spot to clean and retrieve things, but it wasn't the best sight. There was also a faint smell of smoke in our smoke-free room, but my asthmatic partner did not feel uncomfortable in it, they did notice it though. Overall a great budget stay, nothing fancy, but cheap, clean, and comfortable!
Comment from Hotel Management
22 Oct 2024 by Smile Hotel Tokyonihombashi, Hotel Management
Thank you for staying with us.We are glad you had a comfortable stay with us.Thank you also for your valuable feedback.We will take it into consideration and make improvements.Thank you for your review.We look forward to serving you again.
by A verified traveler
Posted 19 Oct 2024
Property very dated and very poorly maintained. Rooms were not cleaned well and most things were of poor standard. The breakfast was very poor as the food was cold and very few options.
Comment from Hotel Management
19 Oct 2024 by Smile Hotel Tokyo Nihombashi, Hotel Management
Thank you very much for staying at Smile Hotel Tokyo Nihombashi.We apologize for any inconvenience caused to our guests due to the lack of facilities and cleaning management.Thank you very much for your valuable feedback.We will strive to improve our services so that you will have a more comfortable stay the next time you visit.We look forward to your continued patronage.
by A verified traveler
Posted 15 Oct 2024
the cigarette smoke is exaggerated :(
Comment from Hotel Management
16 Oct 2024 by Smile hotel tokyonihombashi, Hotel Management
Thank you very much for staying at Smile Hotel Tokyo Nihombashi.We look forward to serving you again!
by A verified traveler
Posted 7 Oct 2024
Good accommodation at reasonable
price . Very helpful stuff. Good location .
Comment from Hotel Management
8 Oct 2024 by Smile hotel tokyonihombashi, Hotel Management
Thank you for using Smile Hotel Tokyo Nihonbashi. We look forward to seeing you again.
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
6 Oct 2024 by スマイルホテル東京日本橋, Hotel Management
この度はスマイルホテル東京日本橋にご宿泊いただきまして誠にありがとうございます。お忙しい中クチコミの投稿もして頂きありがとうございます。ご滞在は満足していただけた様子で大変うれしく思います。またのご利用をお待ちしております。
