Ratings based on 69 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2024
I will avoid staying at this property. We stayed for 2 nights worst nights of our trip. This is not a Hotel this is definitely a Motel standard. Old, not clean, musty and pee smell in the rooms spiders webs in corners of room, tatami style beds. They were so thin that you are sleeping on the hard floor surface. You will feel it next morning, our back was killing us specially after all the walk you do in Japan. They have no cleaning service for the time you stay. They will only give you thin paper towels every day. We missed place our key (plastic card) they charge us $130 USA dollars. I have never heard of that in any hotel we have stayed around the world . They really scammed you with that fee. There is no lobby to speak of. There’s a window and an old chair and a red curtain hiding garbage behind it. The only one elevator they have it’s old and scary. Keep in mind that if you are not out of room by 11:00 am check out time. They will charge $100 USA dollars per person. The day I need it to check out at 11:00am miraculous I couldn’t find any one to try to give them the plastic card key I found. I guess they were hiding so they can refund me my money. The area is a little sketchy with graffiti. I would not recommend this place to anyone. For $220 per night they are much better Hotels in Osaka.
Comment from Hotel Management
3 Nov 2024 by Sanrriott Kitahama, Hotel Management
Thank you very much for using our hotel. We sincerely apologize that you were not satisfied with our response. The card key is very important to us at the hotel. I think of it as the key to my house. Also, the wonderful surprise you left behind caused our staff to pay very expensive repair costs. Please be careful not to lose your card key in the future. Also, please refrain from surprises such as clogging the toilet. Finally, we would like to convey our sincere gratitude and apologies.
by A verified traveler
Posted 4 Aug 2024
A little far from metro..
by A verified traveler
Posted 22 Jun 2024
Nice room
Comment from Hotel Management
20 Jul 2024 by サンリオット北浜, Hotel Management
この度はご利用いただき誠にありがとうございました。次回もまた大阪にお越しの際はご利用いただければと思います。
by A verified traveler
Fine
Posted 19 May 2024 on HotelsThis hotel definitely was not the best hotel we stayed at during our trip however it did serve its purpose. The in room karaoke was surprisingly fun. It is a bit of a walk from the surrounding stations.
by A verified traveler
Posted 25 Oct 2023
Small room for 6 people to fit with luggages but everything was provided, beds were comfortable and room was clean.
by A verified traveler from Vancouver
Posted 25 May 2023
The best part we liked about this apartment-styled hotel was we could fit a family of 4 with 2 young adults. They liked the funky decor. The beds were a bit bumpy but after a long day of exploring Osaka, Universal Studios (a highlight) and taking a day trip to Kobe, the comfy couch was a relaxing way to cool down with air conditioning and cold drink. We loved the supermarket across the street for fruit, drinks, snacks and a wide assortment of pre-made meals. The microwave and mini-kitchen was handy. 2 transit stations were less than a 10 minute walk. This was a 7.5 to 8 rating. The price for our stay was great and right.
Comment from Hotel Management
10 Jul 2023 by Hotel Sanrriott Kitahama, Hotel Management
Dear Mr/Ms. Kevin,Thank you for your stay with us.We are so happy to hear that you enjoyed your stay!Your review made our day.It's our pleasure to serve customers like you.We are so grateful that you took the time to share your feedback. Have a wonderful day!
by A verified traveler
Posted 19 May 2023
We stayed here for 3 nights. We were only given one room key which could be inconvenient if you are sharing a room with multiple people and aren't going to the same places 24/7. Upon check in they were welcoming but set some strict rules about the stay, for example $200 room key replacement if lost. Not a typical hotel, no one to clean the rooms every night. Only change of towels. Room itself was spacious but the bathroom shower curtains were starting to mold. Small details that could have been improved. Otherwise 10 min walk to local metro, convenience stores few min walk away. It did the trick!
Comment from Hotel Management
19 May 2023 by 支配人, Hotel Management
この度はご利用ありがとうございました。改善に努めてまいります。またのお越しをお待ちしております。
by A verified traveler
Posted 19 May 2023
The staff was lovely: friendly and helpful despite a clear lack of understanding of English.
The facilities were in a word, unclean. Compared to the other hotels that we stayed at throughout our 14 trip, this hotel was the most tired and definitely needed a thorough cleaning.
Comment from Hotel Management
19 May 2023 by 支配人, Hotel Management
この度はご利用いただき誠にありがとうございました。次回もまた大阪にお越しの際はご利用いただければと思います。
by A verified traveler
Posted 24 Apr 2023
Very nice rooms and good service.
Comment from Hotel Management
19 May 2023 by 支配人, Hotel Management
素敵な旅になった事を心から喜んでおります。次回もまた素敵な笑顔を見せてくださいませ。
by A verified traveler
Posted 17 Oct 2019 on Hotels
Very comfortable, good bed , very clean
Helpful staff😊
Comment from Hotel Management
19 Oct 2019 by ホテルサンリオット北浜, Hotel Management
Thank you very much for staying at our hotel.
I'm very happy to have you like it.
Thank you for your compliments. We look forward to seeing you again.
