Ratings based on 987 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Works well as a business hotel. Not particularly nice or close to sightseeing if you're visiting as a tourist.
Comment from Hotel Management
19 Nov 2024 by Mitsui Garden Hotel Nihonbashi Premier Accommodati, Hotel Management
Thank you very much for staying at Mitsui Garden Hotel Nihonbashi Premier. We are honored that you have chosen our hotel among many hotels. Thank you again.We hope you had a relaxing stay with us. We hope we were able to help you relax from your daily fatigue. Thank you for your valuable opinion that the hotel is not suitable for sightseeing. Although Nihonbashi itself, where our hotel is located, is a business area, it is directly connected to Mitsukoshimae Station on the Tokyo Metro Ginza Line and Hanzomon Line and Shin-Nihonbashi Station on the JR Sobu Line via underground passage, and is also easily accessible from Tokyo Station. We hope you will take advantage of this location the next time you visit us.We will continue to make every effort to satisfy our guests, and we look forward to your continued patronage.
by A verified traveler from Oakland
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Mitsui Garden Hotel Nihonbashi Premier, Hotel Management
Thank you very much for staying at Mitsui Garden Hotel Nihonbashi Premier.We are very pleased to read your post and see that you were satisfied with your stay at our hotel.We will continue to make every effort to provide you with a wonderful time, and we look forward to your continued patronage for many years to come. We would like to thank you for taking time out of your precious time to write this message, and we look forward to welcoming you again.
by A verified traveler
Posted 13 Nov 2024
Great service and wonderful staff.
Comment from Hotel Management
13 Nov 2024 by Accommodation Manager, Hotel Management
Thank you very much for staying at Mitsui Garden Hotel Nihonbashi Premier and for taking time out of your busy schedule to give us your feedback.We are glad to hear that you had a pleasant stay and appreciate your compliments on our staff's service.We value each and every one of your comments and will continue to strive to improve our services to help you have a safe and comfortable trip.We look forward to welcoming you again.Mitsui Garden Hotel Nihonbashi PremierAccommodation Manager
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Mitsui Garden Hotel Nihonbashi Premier, Hotel Management
Thank you very much for staying at Mitsui Garden Hotel Nihonbashi Premier. We are very honored that you have chosen our hotel among many hotels. Thank you again.However, we sincerely apologize for any discomfort caused to your precious memories of your trip.We know that we have yet to reach our full potential, but we will take your kind words into consideration and strive to further improve our service and hospitality so that we can offer you a hotel stay where you can relax from the bottom of your heart.We sincerely hope that you will continue to patronize Mitsui Garden Hotel Nihonbashi Premier.
by A verified traveler
Posted 25 Oct 2024
Traveling for business they are not very accommodating. Much better places to stay. Also no good breakfast options near by. I would recommend staying south of Ginza
Comment from Hotel Management
25 Oct 2024 by Accommodation Manager, Hotel Management
Thank you very much for choosing Mitsui Garden Hotel Nihonbashi Premier.We would also like to thank you from the bottom of our hearts for taking time out of your precious time to write us.However, we are very sorry to hear that you were not satisfied with the breakfast and the location of the hotel. We sincerely apologize for that.We are sorry that we could not meet your expectations despite the fact that you stayed with us.We take your comments about the breakfast very seriously, and will investigate and confirm the current situation before making improvements.If you ever have the opportunity to visit Nihonbashi in the future, we would be happy to welcome you to the Mitsui Garden Hotel Nihonbashi Premier.
by A verified traveler from Brooklyn
Posted 25 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Mitsui Garden Hotel Nihonbashi Premier, Hotel Management
Thank you very much for staying at Mitsui Garden Hotel Nihonbashi Premier.We would also like to take this opportunity to thank you for taking the time to provide us with your comments.We are very pleased to hear that you were satisfied with your stay with us.We all look forward to welcoming you again.Mitsui Garden Hotel Nihonbashi Premier Accommodation Manager
by A verified traveler
Posted 24 Oct 2024
Great location. Train stations close by. Or we would walk from Tokyo station, about a 20 minute walk. The hotel was nice but room was mostly black, so made the room dark, even with window and lighting. Made it seem dated. Not much counter space in room or bathroom. Also it was strange to walk in and have to go to the 9th floor to reception. Then from there take a different elevator to our room. Had to do that each time we went in and out of our room. The staff spoke great English, better than most of the hotels we stayed in while in Japan. I would stay again mostly bec it was in a less crowded part of Tokyo.
Comment from Hotel Management
25 Oct 2024 by Accommodation Manager, Hotel Management
Thank you very much for choosing Mitsui Garden Hotel Nihonbashi Premier.We would also like to thank you from the bottom of our hearts for taking time out of your precious time to write this message.However, we are very sorry for the inconvenience caused to our guests regarding the interior design.We deeply apologize for the inconvenience and discomfort caused to you, even though you took the trouble to choose our hotel.We will take your comments seriously and make every effort to improve.If you ever have the opportunity to visit Nihonbashi in the future, we hope you will consider staying at the Mitsui Garden Hotel Nihonbashi Premier.
by A verified traveler
Posted 24 Oct 2024
Great location to subway and dining. We enjoyed staying in a less touristy area to see the real Tokyo.
Comment from Hotel Management
25 Oct 2024 by Mitsui Garden Hotel Nihonbashi Premier, Hotel Management
Thank you for staying at Mitsui Garden Hotel Nihonbashi Premier.We would also like to thank you again for taking time out of your busy schedule to provide us with your valuable feedback.Our hotel is directly connected underground to Mitsukoshimae Station on the Tokyo Metro Ginza Line and Hanzomon Line and Shin-Nihonbashi Station on the JR Sobu Line.We will not rest on our laurels and will continue to make further efforts to ensure that all of our guests have an even more memorable time at our hotel.We look forward to welcoming you again.Mitsui Garden Hotel Nihonbashi PremierAccommodation Manager
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Mitsui Garden Hotel Nihonbashi Premier, Hotel Management
Thank you very much for staying at Mitsui Garden Hotel Nihonbashi Premier.However, we are very sorry to hear that you were not satisfied with your stay at our hotel, even though you chose to stay with us.We will do our best to improve our hotel to meet your expectations for the next time, and we hope you will continue to patronize Mitsui Garden Hotel Nihonbashi Premier.
by A verified traveler
Posted 16 Oct 2024
The staff has limited ability in English. Good for obvious interactions, poor to help solve problems. Eager to help but…
Comment from Hotel Management
18 Oct 2024 by Mitsui Garden Hotel Nihonbashi Premier, Hotel Management
Thank you very much for staying at Mitsui Garden Hotel Nihonbashi Premier. We would also like to take the time to thank you for your valuable contribution.However, we are very sorry to hear that you were not satisfied with the service provided by our staff. Although our staff's English skills are still not up to par, we will continue to make every effort to provide a comfortable environment for our guests.We sincerely hope that you will continue to patronize Mitsui Garden Hotel Nihonbashi Premier.
