Ratings based on 246 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Sep 2024
Spacious room and had everything we needed. We stayed in the Pokémon room with bunk beds which our son loved. Location is an easy walk to the main Ginza shopping area and train station and located in a quiet street. Staff came from diverse backgrounds and were super friendly, we also stayed on Mimaru in Kyoto and had the same great experience.
Comment from Hotel Management
28 Sep 2024 by Mark, Hotel Management
Thank you for choosing MIMARU Tokyo Ginzan East for your stay and for your kind review.We are so happy to hear that you are pleased with your stay and enjoyed the Pokémon room! And thanks for noticed that, actually we gathering about 30 countries staff in MIMARU group! Thank you again for your comments and we hope to host you again on your next trip to Japan!Best regards,MIMARU Tokyo Ginza EastFront Desk Team
by A verified traveler
Posted 23 Sep 2024
Great hotel, staff was very helpful and friendly.
Comment from Hotel Management
24 Sep 2024 by MIMARU Tokyo Ginza East Front Desk Team, Hotel Management
Dear Cristobal Thank you for the review and for staying with us MIMARU TOKYO GINZA EAST! We are glad to hear you had a great time while you were staying here. We will make sure to share this information with our team. It is our pleasure to hear that we were helpful and you had a comfortable stay. We are looking forward to see you in the near future! Best regards,
by A verified traveler
Posted 10 Sep 2024
Great property. More room than most. Stayed in Pokemon themed room and presented very well.
Comment from Hotel Management
11 Sep 2024 by Front Desk Team, Hotel Management
Dear Guest,Thank you for staying with us and we appreciate it for taking time for the feedback.It is such a plesure to hear that you enjoyed your time in Pokemon room!Thank you onca again and we are looking forward to welcome you back soon at MIMARU Tokyo Ginza East.
by A verified traveler
Posted 22 Aug 2024 on Hotels
Comment from Hotel Management
23 Aug 2024 by MIMARU Tokyo Ginza EAST Front Desk Team, Hotel Management
Dear Matthew, Thank you for your 10 out of 10 review. We hope to see you again soon.
by A verified traveler
Posted 11 Aug 2024 on Hotels
This hotel exceeded our expectations - the hotel staff was very polite , informative and helpful in every way. The hotel room was spacious and comfortable for Tokyo standards, and the hotel location was close by to several convenience stores and train stations .
Comment from Hotel Management
11 Aug 2024 by MIMARU Tokyo Ginza EAST Front Desk Team, Hotel Management
Dear guest, Thank you for the perfect rate! It is our pleasure to serve you during your Japan trip.We sincerely appreciate your feedback and heartwarming words regarding our hotel. Thank you for the compliment about our staff. We will continue giving our best to make sure our guest have the most pleasant stay as mush as possible. We hope to see you at MIMARU again!
by A verified traveler
Posted 6 Aug 2024
Take, our desk manager, helped us move to a new room after our original room had a malfunctioning AC unit at the peak of the Tokyo summer. He also gave us some great local guidance to eateries and gave us great navigation help for the subway trains. His smile and friendliness along with the rest of the staff there made this stay memorable.
This location is within about 10mins or less walk to 3 local subway lines, and one line goes express direct to Haneda. It was also a short 15-20 walk over to Ginza, Tsukiji Market, and the Sumida River. It was also a 15-20 minute walk to Yurakucho and Tokyo stations.
The 6-Person family room itself was meccha spacious with an actual walk-in closet. Beds were comfy and pillows ranged from firm to soft. Kids loved the bunks. The dining table and booths in the room were perfect for the days we did takeout on the rainy days. The clean and cold Fridge was perfect for all the nearby Lawson drinks and goodies. Their kitchen would have been nice to use if we had thought to goto the fruit market across the street. Be sure to take advantage of the free rental of the appleTV.
This area was fairly quiet, but as it is literally next to an expressway, the motorbikes and racers could be heard about 2-3am, probably the only big negative if you’re a light sleeper. It does take some effort to goto the stations or other locations, but we prefer to be away from huge tourist-crowded locations and this location and facility worked great for us.
Comment from Hotel Management
6 Aug 2024 by Your desk manager Take, Hotel Management
Dear guest,Thank you very much for your warm message!!I'm very honored to hear you all had a great time!I'm very galad I can support your travel!I already miss you all, I hope we can meet again here.Thank you very much!MIMARU Tokyo Ginza EastYour desk managerTake
by A verified traveler
Posted 23 Jul 2024
The best hotel for family. We cooked dinner in room and the room is very roomy. Staff is friendly and speak English. Overall I like this hotel it's family oriented and I will come back again.
Comment from Hotel Management
23 Jul 2024 by MIMARU Tokyo Ginza EAST Front Desk Team, Hotel Management
Dear guest,Thank you for choosing to stay with us and this is our pleasure that your kids loved our Pokémon room! We look forward to seeing you at MIMARU again.Best Regards,Front desk teamMimaru Tokyo Ginza East
by A verified traveler
Posted 22 Jul 2024
I enjoyed the quality restaurant and cleaned area
Comment from Hotel Management
24 Jul 2024 by MIMARU Tokyo Ginza EAST Front Desk Team, Hotel Management
Dear guest,Thank you for choosing to stay with us and leaving kind review.We hope that you will stay here again.Best Regards, MIMARU Tokyo Ginza East Front Desk Team
by A verified traveler
Posted 18 Jul 2024
Comment from Hotel Management
20 Jul 2024 by Front desk team Mimaru Tokyo Ginza East, Hotel Management
Dear guest,Thank you for choosing to stay with us and it is our pleasure the be ble to received perfect rate! We look forward to seeing you at MIMARU again.Best Regards,Front desk team Mimaru Tokyo Ginza East
by A verified traveler
Posted 15 Jul 2024 on Hotels
Comment from Hotel Management
15 Jul 2024 by MIMARU Tokyo Ginza EAST Front Desk Team, Hotel Management
Dear guest,Thank you for choosing to stay with us and it is our pleasure the be ble to received perfect rate! We look forward to seeing you at MIMARU again.Best Regards,
