Ratings based on 994 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
The hotel is near convenience storea and good restaurants! also near Osaka castle and train station ! The staff were very helpful and the place was comfortable to stay in!
Comment from Hotel Management
26 Nov 2024 by ホテルマイステイズ大手前 くちこみ担当, Hotel Management
Dear CustomerThank you very much for using HOTEL MYSTAYS Otemae.We would also like to thank you for taking the time to provide us with your feedback.We are overwhelmed by the compliments we receive from our customers. We will continue to do our best to accommodate the words of our customers, so we look forward to your continued support of Hotel MyStays Otemae.We sincerely look forward to seeing you again.HOTEL MYSTAYS Otemaefront
by A verified traveler
Posted 16 Nov 2024
We LOVED staying here. We were very pleasantly greeted by the front desk staff who explained everything we needed to know about the facilities. The area is quiet for the most part, though there is a fire station nearby, so be aware of that. It's fairly quiet though :) There is a Family Mart almost immediately to the left of the hotel, and plenty of subway entrances. A fantastic stay!
Comment from Hotel Management
17 Nov 2024 by ホテルマイステイズ大手前 くちこみ担当, Hotel Management
Dear GuestThank you very much for using HOTEL MYSTAYS Otemae.We would also like to thank you for taking the time to provide us with your feedback.We are very happy to hear that you were very satisfied with your stay at our hotel.The compliments we receive from our customers are our motivation. Thank you very much.We will continue to do our best to satisfy our customers.We sincerely look forward to seeing you again.HOTEL MYSTAYS Otemaefront
by A verified traveler
Posted 30 Aug 2024 on Hotels
Comment from Hotel Management
31 Aug 2024 by Hotel Mystays Otemae, Hotel Management
Dear Guest,Thank you for the great review of our hotel. We are glad that you enjoyed your stay. We hope to see you again very soon.Sincerely, HOTEL MYSTAYS Otemae
by A verified traveler
Posted 22 May 2024
If is your first time in Osaka this is not the place to stay at an they don't understand English not helpful didn’t feel welcome ☹️
Comment from Hotel Management
23 May 2024 by ホテルマイステイズ大手前 くちこみ担当, Hotel Management
Dear customersThank you very much for using HOTEL MYSTAYS Otemae.We would also like to thank you for taking the time to provide us with your feedback.We apologize for any inconvenience caused while using our service. We will continue to retrain our staff and make improvements to respond to customer feedback.Thank you very much for choosing us from one of our many hotels.HOTEL MYSTAYS Otemaefront
by A verified traveler
4 days of a 13-day trip visiting family
Posted 19 Feb 2024 on HotelsOurs was a late booking for 4 days during a 13-day trip to visit family in Osaka. The non-smoking suite with bedroom and 'living room' with kitchen facilities was a little dated but everything was clean and worked and we enjoyed it. However, anyone over 6 feet tall should pay attention to the low door and ceiling heights! We had a balcony which faced on to another tall building and kept our room void of daylight and no outlook, but we were out from early till late and weren't bothered by the lack of daylight in the room. That said, the only criticism we had was of some disturbance from the room above in the early hours of the morning during the last two days of our stay, which sounded like furniture being moved and pulled across the floor, and lasted intermittently over a period of about two hours.
Comment from Hotel Management
9 Mar 2024 by ホテルマイステイズ大手前, Hotel Management
Thank you for staying at HOTEL MYSTAYS Otemae. We appreciate you taking the time to write to us.We sincerely hope to welcome you again at our hotel.
by A verified traveler
Posted 30 Jan 2024 on Hotels
Comment from Hotel Management
9 Mar 2024 by ホテルマイステイズ大手前, Hotel Management
Dear Guest,Thank you for the great review of our hotel. We are glad that you enjoyed your stay. We hope to see you again very soon. HOTEL MYSTAYS Otemae
by A verified traveler
Posted 28 Dec 2023 on Wotif
Polite and helpful staff who speak English. 3 bedroom unit is great for a family, with small kitchen. Some noise outside at night from small courier depot and fire station around the corner, but it wasn't too bad
Comment from Hotel Management
9 Mar 2024 by ホテルマイステイズ大手前, Hotel Management
Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again soon.HOTEL MYSTAYS Otemae
by A verified traveler
Posted 9 Dec 2023
Let me experience how a Japanese typical housing living feel like.
Comment from Hotel Management
25 Dec 2023 by ホテルマイステイズ大手前 くちこみ担当, Hotel Management
To customersThank you very much for using HOTEL MYSTAYS Otemae.We would also like to thank you for taking the time to provide us with your feedback.We are very happy that we were able to help you discover something new about your travels using our hotel.We will do our best to meet the expectations of our customers, so we look forward to your continued support of Hotel MyStays Otemae.HOTEL MYSTAYS Otemaefront
by A verified traveler
Posted 25 Nov 2023
Room is big but a bit aged. Overall we have a good stay here.
Comment from Hotel Management
27 Nov 2023 by ホテルマイステイズ大手前 フロント, Hotel Management
Dear customersThank you very much for using our hotel.We are very happy to hear that you enjoyed your stay with us.If you have another chance, please consider Hotel MyStays Otemae.
by A verified traveler
Posted 6 Nov 2023
Comment from Hotel Management
12 Nov 2023 by ホテルマイステイズ大手前 フロント, Hotel Management
Thank you for staying at HOTEL MYSTAYS Otemae. We appreciate you taking the time to write to us. We hope to see you again very soon.
