Ratings based on 1,934 Verified Reviews
2.9 Room cleanliness
3.2 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Nancy Y., Hotel Management
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6
by A verified traveler
Posted 18 Nov 2024
Very accommodating
Comment from Hotel Management
19 Nov 2024 by Brand Experience Team, Hotel Management
Hi Brandon,Thank you for the excellent review! We hope to see you soon.Lilith#Team6
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Nancy Y., Hotel Management
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6
by A verified traveler
Posted 17 Nov 2024
Not clean at all and no towels also bed are so small not comfortable
Comment from Hotel Management
18 Nov 2024 by Brand Experience Team, Hotel Management
Hi Roodi,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
by A verified traveler
Posted 16 Nov 2024
by A verified traveler
Posted 16 Nov 2024
by A verified traveler
Posted 16 Nov 2024
by A verified traveler
Posted 15 Nov 2024
by A verified traveler
Posted 11 Nov 2024
We had a death in the family and were unable to plan for the stay. Staff was kind, at check in we were assigned a room that the bed sheets had blood under the pillow, not stains but chunks of bloody stuff, we were moved next door. we received 2 pillows, no extra pillows, we were told. No bath towels or wash cloths, we asked and were given two towels, no wash cloths, and no extras .we took a trip to Walmart bought towels, wash cloths, extra pillows. And a blanket without burn marks. All I can say is, if we had not all ready paid We would have left, kind people. But would you sleep on a bloody bed, with burn holes, and one towel each, With no wash cloths, and the passing of your mother. If you answer yes. Wow good for you! I won’t again.
Comment from Hotel Management
12 Nov 2024 by Brand Experience Team, Hotel Management
Hi Sherry,We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
