Ratings based on 996 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Sep 2024
Great stay for comic con close to train
by A verified traveler
Posted 17 Aug 2024
Comment from Hotel Management
20 Aug 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 2 Aug 2024
Comment from Hotel Management
3 Aug 2024 by Hotel Management, Hotel Management
Hello Durie. Please let the hotel staff know if there's anything they can do to improve your stay (while you are still at the hotel). Communication is key to a good hotel stay and you only asked for extra towels and sheets (and pillows) and didn't mention anything else. One of our staff members even checked with you the day after you checked in and you mentioned everything was good. Other than a noise complaint from your downstairs neighbors on your last evening (which was promptly resolved), we didn't have any other complaints coming from you. If you're unhappy with the rates, we would like to remind you that you stayed with us during Comic-Con season. We are at a loss as to why you are unhappy. At the very least, thank you for putting in a review score.
by A verified traveler
Posted 18 Jul 2024
Comment from Hotel Management
7 Aug 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 11 Jul 2024
Awesome
Comment from Hotel Management
11 Jul 2024 by Hotel Management, Hotel Management
Thank you so much for your feedback it really appreciated
by A verified traveler
Posted 8 Jul 2024
It was clean they didn’t have breakfast and ice machine was out of service
Comment from Hotel Management
22 Jul 2024 by Hotel Management, Hotel Management
Hello Abner. Thank you for the 5 out of 5 rating. We apologize for the inconveniences of not having breakfast (not being advertised on amenities) and that the Ice Machine was out of service. We are happy to say that the Ice Machine has been fixed and is currently working. Once again, thank you for the positive rating and we hope to see you again in the future.
by A verified traveler
Posted 8 Jul 2024
Our stay at the Johnson hotel was pleasant thank you Mike and the owner for helping with a nice room to stay in for one night
Comment from Hotel Management
22 Jul 2024 by Hotel Management, Hotel Management
Hello Donald. We are very happy to know that our staff made you feel welcomed and that your stay was a pleasant one. We hope to see you again in the future. Thank you very much for your positive feedback!
by A verified traveler
Posted 7 Jul 2024
Comment from Hotel Management
31 Jul 2024 by Customer Care Team, Hotel Management
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
by A verified traveler
Posted 5 Jul 2024
Nice and respectful
Comment from Hotel Management
11 Jul 2024 by Hotel Management, Hotel Management
Thank you so much for your feedback it really appreciated
by A verified traveler
Posted 5 Jul 2024
Comment from Hotel Management
9 Jul 2024 by Hotel Management, Hotel Management
Hello Leah. Thank you very much for the 5 out of 5 review. We accommodate many guests every day and we strive to their stay a satisfying one. We are happy to know that you enjoyed your stay!
