Ratings based on 711 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
It was a great little place for an overnight stay before traveloing onward. The room was very clean, staff friendly and helpful and beds especially comfortable.
by A verified traveler
Posted 15 Nov 2024
The staff were helpful and accommodating. The area was very active during the late evening, but it was expected for there are tons of things to do. We absolutely loved our stay at The Hostal Hispano. Highly recommend to any traveler.
Comment from Hotel Management
20 Nov 2024 by Recepcion., Hotel Management
Hello Arelys.Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience at Hostal Hispano. It’s great to know that our staff was helpful and that you enjoyed the vibrant area around us. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your feedback. We always strive to improve and provide the best service possible, so we hope to welcome you back again soon for another fantastic stay!
by A verified traveler
Posted 12 Nov 2024
Very nice and affordable place to stay near to the metro and the most interesting places to visit in Madrid . Have been there twice and planning to stay in the future . Thank you !
Comment from Hotel Management
20 Nov 2024 by Recpecion, Hotel Management
Hello Galina,Thank you so much for your kind words and for choosing to stay with us not once, but twice! We're thrilled to hear that you enjoyed our location and the convenience it offers to explore Madrid. It’s truly a pleasure to know that you’re planning to stay with us again in the future. Your feedback is incredibly valuable as we continue to improve our service, and we can't wait to welcome you back for another wonderful stay!
by A verified traveler
Posted 12 Nov 2024
It’s a very well located place and it meets and surpasses any expectations for the price range
Comment from Hotel Management
24 Nov 2024 by Hostal Hispano Gran Via, Hotel Management
Hola Jose,Thank you so much for your kind words! We are so happy to hear that our hostel met and exceeded your expectations. We work to offer excellent service at affordable prices, so we are glad to hear that you enjoy it. We hope to see you again soon!
by A verified traveler
Posted 12 Nov 2024
Close to gran via, but in the street there are some noisy bars and it does not feels to safe to walk at night
Comment from Hotel Management
24 Nov 2024 by Hostal Hispano Gran Via, Hotel Management
Hola Inmelda.Hello! Thank you for sharing your comment. We understand that you may have felt a little uncomfortable due to the noise from the bars in the area and the feeling of safety at night. However, I want to assure you that Madrid is one of the safest cities in the world, with a low crime rate. As in any big city, we recommend taking basic precautions, such as being aware of your surroundings, especially in busy areas or areas with bars. The Gran Via area, in particular, is very busy and has a constant police presence, making it a safe place to walk around.
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Hostal Hispano Gran Via, Hotel Management
Hola Monica,Gracias por haberte alojado con nosotros en el Hostal Hispano.Ha sido un placer tenerte como huésped.
by A verified traveler
Posted 1 Nov 2024
Place is nice decorate inside the rooms, clean but if someone is loud, you will heard everything
Comment from Hotel Management
24 Nov 2024 by Recepcion, Hotel Management
Hello Marlyne,Good afternoon. Thank you for your valuable feedback! We're glad to hear that you appreciated the decor and cleanliness of our rooms. We sincerely apologize for the noise issues you encountered. We understand how important a peaceful environment is for a relaxing stay, and we will look into ways to improve soundproofing to ensure a more comfortable experience for all our guests. We truly appreciate your insights and hope to have the opportunity to welcome you back in the future.Thank You.
by A verified traveler
Posted 31 Oct 2024
It’s a small well located place
Comment from Hotel Management
24 Nov 2024 by Recepcion, Hotel Management
Hello Jose,Thank you for your feedback! We're glad to hear that you appreciated our location. We strive to offer a convenient and comfortable experience for all our guests. We also take your comments into account as we continue to improve and enhance our services. We hope to have the opportunity to welcome you back and provide an even better stay in the future. Thank you once again for choosing us!Thank you.
by A verified traveler
Posted 27 Oct 2024
n/a
Comment from Hotel Management
24 Nov 2024 by Recepcion, Hotel Management
Dear Pedro,Thank you so much for your positive rating! We're delighted to know that you had a pleasant stay with us. Although we didn’t receive any specific feedback, we truly appreciate your support and are always striving to improve.If you have any suggestions or thoughts on how we can make your future visits even better, we would love to hear from you. We hope to welcome you back soon and continue to provide you with a great experience!Warm regards,Hostal Hispano Gran Via
by A verified traveler from San Juan
Posted 25 Oct 2024
Highly recommended. The area is very active.
Pack your noise cancelling headsets since room to room noise can bother your sleep (depending on your room neighbors)
Comment from Hotel Management
24 Nov 2024 by Recepcion, Hotel Management
Hello Julio,Thank you for your valuable feedback and recommendation! We’re glad to hear you enjoyed the vibrant area around our property. We truly appreciate your suggestion regarding noise, and we understand how important a restful environment is for our guests. We are continuously working on ways to improve the comfort of our rooms, including addressing soundproofing where possible. We hope to have the opportunity to welcome you again and provide an even more pleasant stay. Thank you once again for sharing your experience!Warm regards,Hostal Hispano Gran Via
