Ratings based on 287 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
This location was perfect as a getaway for couples. However, the online pictures are from when the property was renovated 2 years ago. It appears since that time, there has been limited groundskeepers. Of the three shown beach areas, only one was not over run by grass, weeds and debris making them not usable. The resort didn’t even bother to put chairs out anymore. The beach third area was limited and it was not because of washed up sea grass. Sidewalks, parking areas and other outdoor spaces were overgrown as well.
The staffing was “light” but everyone there was working hard to try to make the property functional. We saw about 10 employees trying to keep the whole thing running. Even with that, the staff was super friendly and helpful. They truly seemed to be happy.
We stayed in a villa on property and it was nice despite the fact that every time it rained water came in under the door.
We spoke with another couple who had been to the resort two years ago at the pool one day and they couldn’t believe the change since their first visit. Additionally we spoke with honeymooners staying who agreed that the pictures online did not match the experience we were having.
by A verified traveler
Posted 15 Nov 2024
The stay was good. There were places that were still being fixed. Convenient food every day. Our room was nice except for the leak in the bathroom ceiling. Overall we had a very pleasant stay.
by A verified traveler
Posted 13 Nov 2024
Overall the resort was wonderful, quiet and relaxing. The staff were always friendly and attentive.
Housekeeping services, however, could be better. We were 2 of 37 guests total during our stay so it was difficult to understand why our room would not be touched until late afternoon AFTER we got back from whatever we did that day. The first day items like coffe, water and creamers were replenished. We had to ask for more towels, to replace ones they took, more coffee and water bottles daily after that.
by A verified traveler
Posted 13 Nov 2024
Our room was nice and well cleaned. Property could use some major renovations due to water damage. Food options could be better. Staffing was light, only one bartender for the whole bar at night. Casio was ok but slots didnt pay ANYTHING. When we arrived we were greeted with rum punch which was awesome! Overall, our experience was great just some of thw minor things listed above but nothing that effected our trip! Mandi was amazing!
by A verified traveler
Posted 9 Nov 2024
I just spent a week here and was pretty much on my own and the whole staff was amazing each one took time to make sure that everything I needed or wanted was there for me. The property was beautiful. I felt very safe wandering around all by myself, the food was good and I met many many friends. I will definitely be coming back to this property. I wish I had everybody’s name and could post it in here, but everyone on the staff was amazing
by A verified traveler
Posted 9 Nov 2024
We had a good time. The hot tub was broken the whole time so that was a bummer.
Comment from Hotel Management
13 Nov 2024 by Byron, Hotel Management
Hi Dawn, we do apologize that the Hot Tub was broken. Unfortunately, we were awaiting parts to fix the hot tub.
by A verified traveler
Posted 9 Nov 2024
No microwave in room. Found an ice machine day before leaving. Very limited food choices, bar and grill, italian 3 nights per week via reservation, and breakfast buffet every day, buffet supper on nights Italian isn't open. Ocean water always cloudy. CLEAN rooms. Friendly staff, but do not inform of no transportation provided by resort. All travel from resort has a cost. Has a small casino with a pay at a deli-like cafe. Golf cart is available from resort to casino. NOTHING at resort open for a cup of coffee until 7am. I guess thats what island time is like.
Comment from Hotel Management
13 Nov 2024 by Byron, Hotel Management
Good Morning Tammy,Thank you for your feedback. We are sorry we did not meet your expectations and will utilize everything you've commented on to help better inform our teams.We do list our food and beverage outlets hours of operation on our website and do acknowledge that not all outlets are open at the same time.In the USVI the law is such that only Taxi and Tour operators are allowed to provide transportation. This is why we highly recommend that guests rent a car to explore the island!
by A verified traveler from Chester Springs
Posted 6 Nov 2024
For a three night getaway this all inclusive resort was a great choice. Food options were fantastic. The staff were very warm and welcoming. I would definitely stay here again.
If there was drawback it would have to be the rooster that was an unexpected wake up call every morning. But then again it is St. Croix.
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Byron, Hotel Management
Thank you for your feedback, I would love to know more about how we could've improved your stay. Please reach out to us when you can so we can discuss and assist.
by A verified traveler
Posted 26 Oct 2024
Besides the seaweed on the beach, which they cant help. You cant find a more beautiful place for the price. All of the staff was incredibly nice and helpful. We had the absolute best time. The buffet options couldve been more but the skze of the resort, it was fine. Overall our stay was perfect and have zero actual complaints. Id rent a car if you go tho because its a good 20 minutes from anything you mau want to do. Divi if youre reading this. You guys are great!
Comment from Hotel Management
29 Oct 2024 by Byron, Hotel Management
Thanks so much Christopher. I will pass along your kind words to the team!
