Ratings based on 176 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Denham
Posted 7 Dec 2024
The hotel experience was mediocre. The telephone in the room was out of order, leaving no way to contact reception or room service without physically going to the front desk. There was also no mobile signal, so using a mobile phone wasn’t an option either. The spa was fine but lacked atmosphere; as the only guest there, no refreshments were offered to help me relax. The room carpet had a visible stain, despite attempts to conceal it. Although the website claimed to offer 24-hour room service, this was not the case. When I returned to the hotel at 2 a.m., I was met by the night porter, who was also cleaning. Upon asking about room service, the only option offered was a chicken sandwich, which he would prepare, so I ended up going to bed hungry. However, I can’t fault the staff, as they were all friendly and polite.
Comment from Hotel Management
9 Dec 2024 by Tim Lloyd - Managing Director, Hotel Management
Thank you for your feedback following your stay with us last Friday and we are so sorry if we did not live up to your expectations. We are immediately rectifying our 24 hour menu and ensuring that our night porters are trained to provide this. We accept that Club Ciabatta (chicken or vegetarian) does not cater for everyone's needs so our apologies for this. The WiFi was down at points over the weekend due to the storms so this is the treason the phones were not working. Again we are sorry that this impacted your stay. Wishing you all the best for the festive season and we hope to welcome you back to the Captain's Club Hotel in the future. With kind regards...
by A verified traveler
Posted 15 Nov 2024
Had a lovely stay here with my Granddaughter, we enjoyed massages and the spa pool and sauna, all very relaxing. Delicious and very filling breakfast. Lovely large room with views over the river. Would have given 5 stars but the requested twin was not made up and there was an event whose Disco was loud and went on until midnight.
Comment from Hotel Management
9 Dec 2024 by Tim Lloyd - Managing Director, Hotel Management
Many thanks for your review and we are delighted that you enjoyed such an wonderful weekend at the Captain's Club Hotel, and especially in the spa. Our apologies that the room was not already twinned and that the music kept you awake. With very best wishes for the festive season and 2025...
by A verified traveler
Posted 26 Sep 2024
by A verified traveler
Posted 20 Sep 2024
by A verified traveler
Posted 15 Sep 2024 on Hotels
by A verified traveler
Posted 5 Sep 2024
by A verified traveler
Posted 25 Aug 2024
First impression, on arrival was pleasant location and staff fairly hospitable. Room a good size, clean and lovely view of river, however some niggles overshadowed this by inadequate instructions on some of the room facilities eg. room safe. It was noisy at times, as outside seating area below window. I am also disappointed there was no small chiller/fridge in room especially in an expensive hotel as this. . Restaurant staff very helpful and restaurant was pleasant. Overall unsure if I would return to this establishment.
by A verified traveler
Posted 18 Aug 2024 on Hotels
by A verified traveler
Posted 14 Aug 2024
Lovely spacious and river view rooms. Lush bed.
Great food and staff.
Outside river view dining and lovely walks along river.
Beautiful scenery of boats, paddle boarders etc.
Much better than Poole!
A great place to stay. Will definitely return.
You must try …… you will LOVE .
by A verified traveler
Lovely hotel
Posted 13 Jul 2024 on HotelsLovely hotel, gorgeous view and lovely large room.
