Ratings based on 994 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Dec 2024
Excellent experience. Plan to stay again.
Comment from Hotel Management
9 Dec 2024 by Sheraton Imperial Kuala Lumpur Hotel, Hotel Management
Dear valued guest, Thank you for your kind words! We're thrilled to hear you had an excellent experience and are planning to stay with us again. We look forward to welcoming you back for another fantastic visit! Best regards, Effendi RamleyHotel Manager
by A verified traveler
Posted 17 Nov 2024
by A verified traveler
Posted 31 Oct 2024
by A verified traveler
Posted 29 Oct 2024
Property was located at a convenient location
Comment from Hotel Management
6 Nov 2024 by Sheraton Imperial Kuala Lumpur Hotel, Hotel Management
Dear valued guest, Thank you for sharing your feedback! We're thrilled to hear that you found our property conveniently located. We strive to provide a seamless and accessible experience for all our guests. We look forward to welcoming you again soon!
by A verified traveler
Posted 12 Sep 2024 on Wotif
by A verified traveler
Posted 10 Sep 2024
It is an amazing hotel!
Comment from Hotel Management
11 Sep 2024 by Sheraton Imperial Kuala Lumpur Hotel, Hotel Management
Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us. It was a pleasure having you, and we look forward to welcoming you back for another amazing experience soon!
by A verified traveler
Posted 2 Sep 2024 on Hotels
Wonderful and friendly front desk. They go out of their way to be helpful.
Comment from Hotel Management
3 Sep 2024 by Sheraton Imperial Kuala Lumpur Hotel, Hotel Management
Dear valued guest, Thank you for your kind words! We're thrilled to hear that our front desk team made a positive impression and went out of their way to assist you. Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful stay.
by A verified traveler
Posted 23 Aug 2024 on Hotels
by A verified traveler
Posted 23 Aug 2024 on Hotels
by A verified traveler
Posted 12 Aug 2024
This Sheraton is old and dirty with a lot mucks in the Bathroom. The mall coress the street is old and dead. Never go back
Comment from Hotel Management
14 Aug 2024 by Sheraton Imperial Kuala Lumpur Hotel, Hotel Management
Dear Valued Guest, Thank you for sharing your feedback. We sincerely apologize for the condition of your room and any inconvenience you encountered during your stay. This is certainly not the experience we strive to provide. Your comments have been shared with our housekeeping team to ensure improvements are made. We value your input and hope you might consider giving us another opportunity to serve you better in the future.
