Ratings based on 103 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Sep 2024 on Hotels
Had late check in, the duty worker claimed he could not find my reservation as I did not use my middle name during reservation with Hotel.com but in few seconds, the other worker who was standing by and listening to my conversation with him, was able to find and verify it. In fact, I did not have a middle name to use. Instead of apology, he tried to educate me why he claimed he could not find it. He should say I did not hear you well, or can you spell your name so I could review it again. Noticed they already printed out the copies all reserved rooms in the folder so he could simply review those reservations before he told me he could not find it. Later I found that he was a manger. It was due to lack of courtesy toward customers including not wanting to hear what customer explained. This poor attitude continued until I finished the check in process. Had reservation for 2 rooms with my extended family members. My family made several comments on cleanness on rooms such as dirty carpet, washed out blanket with holes. No door to rest room and draining systems were poorly arranged so water was kept coming into hallway which was covered by carpet. I already made 4 trips to Korea and used more than 20 hotels, and it was the worse place I remembered. It was not worth it for the cost I paid.
Comment from Hotel Management
29 Sep 2024 by 크리스티안, Hotel Management
안녕하십니까에코 그라드 호텔입니다당시 고객정보 성함 인적사항 등 고르지 못한 부분에 고객에게 정확한 조함을 확인 드리고자 했던 부분이라 오해가 없으시길 바라며 객실 컨디션을 개선을 위해 기울여 보습 해 나가겠습니다
by A verified traveler from La Habra
Posted 11 Jul 2024
시내 중심에 있어서 이용하기에 편리했슴. 그러나 샤워실 세트의 물이 조금 나오고 메인 샤워기는 고장이나서 사용할 수가 없어서 프론트에 얘기했지만 고쳐지지가 않았다 결국 대충 이용하고 나올수 밖에 없었다
by A verified traveler from La Habra
Posted 24 Jun 2024
by A verified traveler
Posted 11 Apr 2024
Even though there are signs to not wear shoes in the room, the carpet was extremely dirty and should have been deep cleaned or replaced entirely. The curtains by the bathroom and window were also very dirty.
The front desk staff were very friendly and helpful though.
Location was convenient enough but just think the rooms could use a refresh.
by A verified traveler from La Habra
Posted 6 Jan 2023
Too expensive than property condition.
by A verified traveler
Posted 15 Sep 2022 on Hotels
by A verified traveler
It was okay
Posted 17 Oct 2021 on HotelsIt waa just okay. Cleanliness could have been better.
by A verified traveler
Posted 1 Apr 2021 on Hotels
View was amazing. Staff were kind and nice. The best hotel in Suncheon!
Comment from Hotel Management
29 Apr 2021 by 문채훈, Hotel Management
안녕하세요, Cho Hee 님. Ecograd Hotel 입니다. 바쁜 와중에도 이렇게 후기를 남겨주셔서 감사합니다. 너무나도 좋은 후기를 남겨 주셔서, 호텔에서 일하는 직원으로서 뿌듯함과 동시에 더 열심히 해야겠다는 책임감을 다시 한 번 느끼게 되었습니다. 순천에 오셨을 때 또 찾아주시면, 지금 보다 더 나은 서비스로 Cho Hee님을 맞이 할 수 있도록 노력하겠습니다. 감사합니다.
by A verified traveler
Posted 15 Oct 2024
잘 쉬고왔습니다
by A verified traveler
Posted 2 Oct 2024 on Hotels
