Ratings based on 162 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
The hotel hospitality was the best, so kind and accommodating. The room service was great, hot and very tasty. The location was just right for me on this trip because I was close the the location of the Spartan race.
Comment from Hotel Management
19 Nov 2024 by Mark, Hotel Management
Dear James,Thank you for sharing your feedback with us! We are pleased to hear that our hospitality, room service, and location were highlights of your stay, especially as you were in town for the Spartan race.We always aim to provide the best experience for our guests, and we appreciate your recognition of our team's efforts. We hope to welcome you back for next year's Spartan Race!
by A verified traveler from Drexel hill
Posted 2 Nov 2024
This place was a 10/10. The hospitality and the rooms was super duper clean, the breakfast selection was a 10/10 and you get different options every morning. They cater to everyone dietary needs, so everyone will get to enjoy and I tried dinner it was yummy! The pool is so cute as well, you will definitely have a comfortable stay here. Don’t hesitate to book
Comment from Hotel Management
6 Nov 2024 by Mark, Hotel Management
Thank you so much, Jainaba, for sharing such a wonderful review! We’re delighted that our hospitality, room cleanliness, and breakfast made your stay memorable. It’s fantastic to hear you enjoyed the dinner and found our pool to be a lovely addition to your experience. We can’t wait to welcome you back for another comfortable and enjoyable stay at Hilton Garden Inn Phuket Bang Tao!
by A verified traveler
Posted 29 Oct 2024
Wonderful staff
Comment from Hotel Management
30 Oct 2024 by Mark, Hotel Management
Dear David,Thank you for your review and for highlighting our wonderful staff! We are delighted to hear that you had a positive experience with our team. Your feedback is invaluable, and we will be sure to share it with our staff to recognize their efforts.We hope to welcome you back soon for an even better stay!
by A verified traveler
Posted 25 Oct 2024
The staff were amazing!
Comment from Hotel Management
30 Oct 2024 by Mark, Hotel Management
Dear Margaret,Thank you for your review! We are thrilled to hear that you found our staff to be amazing. Their dedication to providing excellent service is what sets us apart, and we truly appreciate your kind words.We hope to welcome you back soon for another wonderful stay!
by A verified traveler
Posted 11 Oct 2024
Staff is very nice and the property is clean. The restaurant has tasty food and good drinks as well.
Comment from Hotel Management
13 Oct 2024 by Mark, Hotel Management
Thank you so much for your 5-star review! We’re thrilled to hear that you had such a positive experience with our team and enjoyed the cleanliness of our property. It’s also great to know that you appreciated the tasty food and drinks at our restaurant.We look forward to welcoming you back for another fantastic stay!
by A verified traveler
Posted 30 Sep 2024
Comment from Hotel Management
30 Sep 2024 by Sirima , HGI Phuket, Hotel Management
Dear Vicky,Thank you for your valuable feedback. We truly appreciate your insights, as they help us enhance the quality of our hotel.To better address your concerns, could you please provide more details about your experience that led to the low score? We take your comments seriously and are committed to making improvements quickly.We look forward to welcoming you and your family back soon, and we hope to provide you with the exceptional experience you deserve.Best regards,Warm regards,Hilton Garden Inn Phuket Bangtao
by A verified traveler
Posted 21 Sep 2024
Very friendly staff and super clean
Comment from Hotel Management
26 Sep 2024 by Mark, Hotel Management
Dear Alexis,Thank you for your wonderful review! We are thrilled to hear that you found our staff friendly and our hotel super clean. Your satisfaction is our top priority, and we appreciate your kind words. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 19 Sep 2024
Great staff , great location, clean facilities
Comment from Hotel Management
26 Sep 2024 by Mark, Hotel Management
Thank you for your fantastic review, Jeffrey! We are delighted to hear that you enjoyed our great staff, prime location, and clean facilities. We appreciate your feedback and look forward to welcoming you back soon!
by A verified traveler
Posted 17 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Mark, Hotel Management
Thank you, Daniel, for your fantastic review! We are delighted to hear that you had a wonderful stay with us. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future!
by A verified traveler
Posted 17 Sep 2024
Excellent hotel! Wonderful rooms. Great food. Nice pool. Thanks!
Comment from Hotel Management
26 Sep 2024 by Mark, Hotel Management
Thank you for your wonderful review, Richard! We are thrilled to hear that you enjoyed our excellent rooms, great food, and nice pool. Your kind words motivate us to keep providing exceptional experiences. We look forward to welcoming you back soon!
