Ratings based on 916 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Aug 2024
good service, clean, but outdated furniture and facilities.
Comment from Hotel Management
26 Aug 2024 by Waraporn A, Hotel Management
Dear Majed Abdulaziz,Thank you for choosing to stay with us and for taking the time to share your feedback. We’re glad to hear that you had an overall good stay and that certain aspects of your experience met your expectations.It’s our priority to ensure our guests enjoy a comfortable and pleasant visit, and your feedback is invaluable as it allows us to continue improving. We’re happy that elements of your stay contributed positively to your overall experience.However, if there were specific areas where we could have enhanced your stay, please don’t hesitate to let us know. We’re always eager to learn how we can better serve our guests and exceed expectations in the future.Thank you once again for your review, and we hope to have the pleasure of welcoming you back for another stay soon.Warmest regards,Waraporn AngsupasirikulManager - Total Quality
by A verified traveler from Egham
Posted 2 Aug 2024
Comment from Hotel Management
6 Aug 2024 by Waraporn A, Hotel Management
Dear Chetan,Thank you for taking the time to share your experience at Dusit Thani Laguna Phuket. We are glad to hear that you had a good stay with us. Providing a pleasant and comfortable environment for our guests is our top priority, and it’s gratifying to know that we met your expectations.We appreciate any feedback you might have that could help us improve your experience even further. Your insights are crucial as we strive to offer the best possible service to all our guests.Thank you once again for your review. We look forward to welcoming you back to Dusit Thani Laguna Phuket in the future.Warmest regards,Waraporn AngsupasirikulManager - Total Quality
by A verified traveler
Posted 31 Jul 2024
Beautiful stay
Comment from Hotel Management
1 Aug 2024 by Waraporn A, Hotel Management
Dear Mike,Thank you for your lovely feedback! We are thrilled to hear that you had a beautiful stay at Dusit Thani Laguna Phuket. It’s our goal to provide our guests with a memorable and enjoyable experience, and we’re delighted that we achieved this during your visit.We look forward to welcoming you back for another wonderful stay in the future.Warmest regards,Waraporn AngsupasirikulManager - Total Quality
by A verified traveler
Posted 21 Jul 2024
Comment from Hotel Management
24 Jul 2024 by Waraporn A, Hotel Management
Dear Bob,Thank you for your kind words! We're thrilled to hear that you had a great stay with us. It's always a pleasure to know that our guests leave with positive experiences.And we are happy that our gracious Thai hospitality made your vacation a memorable one.We look forward to welcoming you again to your home away from home on your next visit in Phuket.Warmest regards,Waraporn AngsupasirikulManager - Total Quality
by A verified traveler
Posted 3 Jul 2024
Comment from Hotel Management
24 Jul 2024 by Waraporn A, Hotel Management
Dear Mohamed,Thank you for your kind words! We're thrilled to hear that you had a great stay with us. It's always a pleasure to know that our guests leave with positive experiences.And we are happy that our gracious Thai hospitality made your vacation a memorable one.We look forward to welcoming you again to your home away from home on your next visit in Phuket.Warmest regards,Waraporn AngsupasirikulManager - Total Quality
by A verified traveler from TAURANGA
Posted 24 May 2024
Dusi a beautiful beachfront location, but it falls short of 5-star expectations. The standout feature is the amazing staff, who are always helpful, smiling, and attentive, greatly enhancing the overall experience. The Club Rooms are nice, comfortable, and well-serviced, though they need some renovation soon. However, the absence of a coffee machine in the Club Rooms seems strange by today's standards, especially with only instant coffee and a thermos(!) provided. (Comical update: After this review was published, and just two days before our departure, the coffee machine was finally delivered to our room—but without a single coffee pod, either paid or complimentary.)
The Club benefits are significantly below standard compared to other clubs I've experienced, and the breakfast, while nice, is limited. The Club lounge has no air-conditioned space, making it questionable to enjoy drinking alcohol in tropical 35°C temperatures. Additionally, the smoking policy is outdated, allowing people to smoke everywhere outside, which often results in needing to sit near smokers in the pool area or on the Club balcony. The Club experience is so much below other hotels and resorts that it is not worth paying extra for it here.
Poolside service strangely is not available at all, but you can visit the cafe near the pool or purchase beverages from the local vendor operating on the beach outside the resort's boundaries. Please note that the poolside towels are extremely old and have numerous ho
Comment from Hotel Management
4 Jun 2024 by Waraporn A, Hotel Management
Dear Edouard,Thank you for taking the time to provide such a detailed review of your stay. While we are delighted to hear that our beachfront location and our amazing staff greatly enhanced your experience, we are truly sorry that several aspects of your stay did not meet your expectations.We appreciate your positive remarks about the Club Rooms and the service provided, although we acknowledge the need for timely renovations and are actively addressing this. We sincerely apologise for the inconvenience caused by the absence of a coffee machine and the subsequent oversight with the coffee pods. This does not reflect the high standards we strive for, and we will ensure this matter is resolved for future guests.Your feedback regarding the Club benefits, breakfast offerings, and the non-air-conditioned Club lounge is invaluable. We are committed to reviewing these areas to enhance the overall guest experience. The outdated smoking policy and the lack of poolside service are also noted, and we will be taking steps to make necessary improvements, including providing better poolside amenities and reviewing our smoking policies.We deeply regret that your Club experience did not align with those offered by other establishments and assure you that your comments will be used to drive positive changes. Thank you for your honest feedback, and we hope to have the opportunity to welcome you back in the future, providing you with an experience that truly reflects the high standards we aspire to.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management
by A verified traveler
In the lap of luxury in a dream paradise
Posted 23 May 2024 on HotelsDusit Thani is definitely above the market standards for Phuket, yet quite reasonably priced (we came off season).
Our net-based hotel booking service made a significant error but, despite understandably sticking to its advertised no-refund policy, the hotel came up with a solution that was very acceptable to us and gave us a better holiday than we could have hoped for.
The included breakfast was world class and exceptional variety.
It is the staff that make or break a resort, and the staff here are well selected and well trained.
The resort opens into a 6km beach, with other resorts in both directions. But ours was cleanest, no rubbish in the sand even after a storm.
Dusit Thani is some distance from the major tourist attractions, but that makes the area safer to walk. And taxis are a small cost to pay for staying in a quiet safe area.
Highly recommended.
Comment from Hotel Management
28 May 2024 by Waraporn A, Hotel Management
Dear Wayne,Thank you for sharing your wonderful experience at Dusit Thani Laguna Phuket. We are delighted to hear that you found our resort to be above market standards for Phuket and reasonably priced, even during the off-season.We are glad we could resolve the booking error to your satisfaction and provide you with a better holiday than expected. It's great to know you enjoyed our world-class breakfast with its exceptional variety.Your praise for our staff is particularly appreciated. We pride ourselves on having a team that is well-selected and well-trained, dedicated to making each guest's stay special. It's also heartening to hear that you found our section of the beach to be the cleanest, even after a storm, and that the quieter, safer location added to your peace of mind.Thank you for your high recommendation. We look forward to welcoming you back for another exceptional stay in the future.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
28 May 2024 by Waraporn A, Hotel Management
Dear Jyoti,Thank you for taking the time to post your review and feedback. My team and I would like to extend our heartfelt apologies for the unpleasant experiences you encountered during your stay. This is not our usual standards and I do hope that we have the opportunity to welcome you back to our hotel to show you our gracious standards in Thai hospitality. Should we have the opportunity to welcome you back - please do contact me and I will personally make the necessary arrangements to ensure that everything will be in good order. Once again, my sincere apologies. Thank you for your review and I do hope to welcome you back in the near future. Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management
by A verified traveler
Posted 6 May 2024
The location is super
Comment from Hotel Management
7 May 2024 by Waraporn A, Hotel Management
Dear Mike,Thank you for sharing your feedback with us. We're delighted to hear that you found our hotel's location to be superb.Providing our guests with a prime location is essential to us, and we're thrilled that you appreciated the convenience and beauty of our surroundings. It's always gratifying to know that our guests enjoy the area where our hotel is situated.We truly value your feedback, and we hope to have the pleasure of welcoming you back to our hotel in the future for another enjoyable stay.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
28 May 2024 by Waraporn A, Hotel Management
Dear Bradford,We are truly sorry to hear that you were disappointed with your stay. Your feedback is important to us, and we would like to understand more about what aspects of your visit did not meet your expectations.Please feel free to share any specific concerns or issues you encountered so we can address them and improve our services. Our goal is to ensure every guest has a positive experience, and we regret that we fell short during your stay.Thank you for bringing this to our attention. We hope to have the opportunity to make it right and provide you with a better experience in the future.Warmest regards,Wraporn AngsupasirikulManager - Total Quality Management
