Ratings based on 33 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
It was great but I had to ask for towels they had forgotten
Comment from Hotel Management
27 Nov 2024 by General Manager, Hotel Management
Dear Valued Guest,Thank you for your feedback! We're so glad to hear that you had a great stay overall. We sincerely apologize for the oversight with the towels, and we appreciate you bringing it to our attention. This is certainly not the level of service we aim to provide, and we will ensure that our housekeeping team is more attentive in the future.We hope to welcome you back soon for an even better experience.Best regards,Noel AasaGeneral Manager
by A verified traveler
Posted 23 Nov 2024
Excellent stay again.
Comment from Hotel Management
27 Nov 2024 by General Manager, Hotel Management
Dear Valued Guest,Thank you for your kind words! We’re thrilled to hear that you had another excellent stay with us. It’s always a pleasure to welcome you back, and we look forward to your next visit!Best regards,Noel AasaGeneral Manager
by A verified traveler
Posted 12 Sep 2024
Quiet location suitable for families. Good facilities like pool, kids club etc for young kids.
Comment from Hotel Management
27 Nov 2024 by General Manager, Hotel Management
Dear Valued Guest,Thank you for sharing your review! We’re delighted to hear that you enjoyed our quiet location and found it suitable for families. It’s great to know that the pool and kids club were appreciated by you and your little ones. We strive to create a family-friendly environment, and your feedback means a lot to us.We hope to welcome you and your family back soon for another enjoyable stay!Best regards,Noel AasaGeneral Manager
by A verified traveler
Very good experience
Posted 1 Sep 2024 on HotelsOverall, I am satisfied.
But there is one thing that is unacceptable. When using the shower, you cannot use the wash basin at the same time. Because of insufficient water pressure, the water supply is insufficient. It needs to be improved.
Comment from Hotel Management
27 Nov 2024 by General Manager, Hotel Management
Dear Valued Guest,Thank you for your feedback. We are glad to hear that overall you were satisfied with your stay. However, we sincerely apologize for the issue you encountered with the water pressure in your room. We understand how important it is for all facilities to function properly, and we will immediately look into this to ensure it is improved.We appreciate you bringing this to our attention, and we hope to welcome you back for an even better experience in the future.Best regards,Noel AasaGeneral Manager
by A verified traveler
Posted 26 Aug 2024
The staff was outstanding and very professional with guess services. The exterior of the property was well maintained.
Comment from Hotel Management
27 Nov 2024 by General Manager, Hotel Management
Dear Valued Guest,Thank you for your wonderful feedback! We’re thrilled to hear that you found our staff outstanding and professional, and that you were pleased with the maintenance of the property. Your kind words mean a lot to us, and we will be sure to pass along your compliments to our team.We hope to welcome you back soon for another great stay!Best regards,Noel AasaGeneral Manager
by A verified traveler
Posted 1 Aug 2024
Good value for money
Comment from Hotel Management
27 Nov 2024 by General Manager, Hotel Management
Dear Valued Guest,Thank you for your feedback! We’re glad to hear that you found our hotel to be good value for money. We always strive to offer great service and comfort at a fair price, and your review means a lot to us.We hope to welcome you back soon for another enjoyable stay!Best regards,Noel AasaGeneral Manager
by A verified traveler from Singapore
Posted 1 Jul 2024
The hotel may need abit of renovation to refunish some area as it feel abit run-down especially aomw area leading to the room & inside the room.
Comment from Hotel Management
27 Nov 2024 by General Manager, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your feedback. We’re glad you chose to stay with us, and we truly appreciate your comments. We understand your concerns about some areas of the hotel feeling a bit run-down, and we sincerely apologize for any inconvenience this may have caused. Please be assured that we are actively working on plans to renovate and refresh the property, including the areas you mentioned.Your feedback is valuable in helping us improve, and we hope to welcome you back in the future to provide you with a more updated experience.Best regards,Noel AasaGeneral Manager
by A verified traveler
Posted 29 Jun 2024
Comment from Hotel Management
27 Nov 2024 by General Manager, Hotel Management
Dear Valued Guest,Thank you for your kind review! We’re so happy to hear that you had a great stay with us. We look forward to welcoming you back soon for another wonderful experience!Best regards,Noel AasaGeneral Manager
by A verified traveler from Johnson City
Posted 26 Jun 2024
Is good hotel for family that have kids
Comment from Hotel Management
27 Nov 2024 by General Manager, Hotel Management
Dear Valued Guest,Thank you for your review! We’re delighted to hear that you found our hotel to be a great choice for families with kids. We strive to provide a family-friendly environment, with activities and amenities designed to keep little ones entertained.We hope to welcome you and your family back soon for another enjoyable stay!Best regards,Noel AasaGeneral Manager
by A verified traveler
Posted 24 Jun 2024 on Hotels
Comment from Hotel Management
27 Nov 2024 by General Manager, Hotel Management
Dear Valued Guest,Thank you for your kind rating! We’re so happy to hear that you had a great stay with us. We look forward to welcoming you back soon for another wonderful experience!Best regards,Noel AasaGeneral Manager
