Ratings based on 258 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
Fab hotel with everything you could want. Clean rooms, great food and friendly staff. Only downside was the non existent beach but the sea was amazing and safe to swim in so didn’t put us off.
Comment from Hotel Management
15 Nov 2024 by Ionas Ioannou, General Manager, Hotel Management
Dear Elizabeth, We would like to thank you for this review about your recent experience in our hotel.We are thrilled to hear that your stay with us was so enjoyable, and you appreciated our resort's offerings.We are delighted that you enjoyed the immaculate condition of our rooms and the variety of culinary delights we offer. It's also wonderful to know that our team's friendliness contributed positively to your experience.Nonetheless, we understand your disappointment regarding the beach situation. We wish to share that there are ongoing municipal works to upgrade the beach facilities, which we believe will significantly enhance the experience of our guests. We appreciate your patience and understanding as these improvements are underway.Finally, we are pleased that the safety and quality of our sea waters met your expectations and that you could enjoy the swimming experience.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Ionas Ioannou, General Manager
by A verified traveler
Posted 6 Oct 2024
We liked everything,food ,service, room,facilities,restaurants.
The only comment is around the beach,it could be much better with a butof effort put into it.I think it needs a beach bar with some san brought in and su beds and umbrellas.
Comment from Hotel Management
8 Oct 2024 by General Manager, Hotel Management
Dear Katalin, We would like to thank you for this review about your recent experience in our hotel.We are thrilled to hear that your stay at Leonardo Laura Beach & Splash Resort was a satisfying one.We are particularly pleased that you enjoyed our diverse dining options, comfortable rooms, and the comprehensive range of facilities available. Our team strives to provide exceptional service and amenities, and it's rewarding to know that these efforts have resonated with you.Nonetheless, we acknowledge your comments regarding the beach area. We understand that this aspect of your experience did not meet your expectations. Currently, there are ongoing beach works by the municipality aimed at enhancing the beach facilities. We hope that once completed, the beach will offer an even more enjoyable experience for our guests.Finally, we are delighted to learn that our service met your satisfaction, and that our room amenities contributed to a memorable holiday. The entire team at Leonardo Laura Beach & Splash Resort is dedicated to creating an environment where our guests can relax and enjoy themselves to the fullest.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Ionas Ioannou, General Manager
by A verified traveler
Posted 23 Aug 2024
Super
Comment from Hotel Management
24 Aug 2024 by Manager, Hotel Management
Dear Leonard, Thank you very much for this kind review of your recent stay.We are thrilled to see such high praise for our hotel and services. Your satisfaction is a wonderful affirmation of the efforts we put into creating an exceptional experience for our guests.We hope you had the chance to experience our Splash Waterpark during your stay, a unique attraction that provides endless fun for guests of all ages.We look forward to seeing you again soon.Best regards,Ionas Ioannou, General Manager
by A verified traveler
Posted 27 Jul 2024
Quite basic. Very kid friendly in fact I wouldn’t stay again for this reason but great for a cheap and cheerful with kids
Comment from Hotel Management
29 Jul 2024 by Ionas Ioannou, General Manager, Hotel Management
Dear Samantha, We would like to thank you for this review about your recent experience in our hotel.We are pleased that you found our resort to be well-suited for families and appreciated our affordable rates.However, we regret that some aspects of your stay did not meet the standards you expected. Our property underwent a complete makeover in 2018, and we take pride in our contemporary decor and furnishings that aim to offer a comfortable and enjoyable environment for our guests. Nonetheless, understanding that preferences and expectations vary, we truly appreciate your insight regarding our hotel condition. Regarding our service and room amenities, we apologize if they did not meet your expectations. Our team is dedicated to providing a high level of service and comfort, and we will review your comments to ensure we continue to deliver the exceptional experience our guests expect.We are delighted that you enjoyed the cleanliness of our rooms. Our housekeeping team works diligently to maintain a high standard of cleanliness throughout the resort. It is our hope that the positive aspects of your stay, including the family-friendly atmosphere and value, left you with some pleasant memories.We hope to welcome you back. Best wishes,Ionas Ioannou, General Manager
by A verified traveler
Posted 17 Jul 2024
Excellent experience for a hotel stay with the kids. The entire staff was amazing, helpful, and supportive. Even in the waterpark, I think my kids may have enjoyed chatting up the lifeguards as much as they did using the slides. Overall, very clean and welcoming, very safe. Staff made the stay overall an incredible success- hats off to them!
The two drawbacks that I could mention are: reservations at the private restaurants were hard to come by. Only available on check-in, we found all nights were booked during our stay already. However, the buffet offered wonderful choices and we did not regret being unable to get reservations. What we did regret- The beach is badly in need of repair and service and does not have any beds or canopies. They are missing the real crown jewel of the stay with this oversight. It seems at some point time there had been access from the hotel; there are a few closed down and derelict structures. Sadly, the beaches full of trash like much of Cyprus beaches. Being this close to a resort we had hoped for better. Too much glass and trash to let the kids play down in the cool, azure blue waters- which would have made a nice break from the pools and slides. We hope that the property managers will consider this an area of importance to reinvest in. Very close to many areas in Paphos to explore.
Comment from Hotel Management
18 Jul 2024 by Manager, Hotel Management
Dear Jennifer, We would like to thank you for this review about your recent experience in our hotel.We are thrilled to learn that your stay with us left a lasting impression.We are pleased that our dedicated staff, the resort's cleanliness, and the safety measures in place contributed to a wonderful stay for you and your family. Additionally, it is fantastic that the variety offered at our buffet was to your liking, providing an enjoyable dining experience even when the private restaurant reservations were not available.However, we understand your concerns regarding the availability of reservations at our private restaurants and the current state of the beach area. Please accept our apologies for any inconvenience this may have caused. The beach improvement works by the municipality are an initiative to enhance the beach facilities for all to enjoy, and we look forward to the completion of this project. Furthermore, we value the cleanliness and environmental condition of the beach and have taken your comments into serious consideration as we continuously strive to provide an exceptional experience for our guests.Finally, we are delighted that you found our property's location convenient for exploring the many attractions that Paphos has to offer.We hope to welcome you back. Best wishes,Ionas Ioannou, General Manager
by A verified traveler
All included rest, relax, enjoy
Posted 1 Jul 2024 on HotelsIt just everything u need to rest, specially with kids. Meals, clean wide rooms, swimming pools, water park, spa, souvinier store, walk across the sea, good music and bars at night and much more.
We'll be back for sure
It was great and very recommended
Great value for your money
Comment from Hotel Management
3 Jul 2024 by Ionas Ioannou, General Manager, Hotel Management
Dear Tanya,Thank you for such a positive review.We are overjoyed to read that you enjoyed the comprehensive offerings at our resort, especially the aspects that cater to families. It is wonderful to know that the cleanliness of our spacious rooms, the variety of swimming options including our water park, and the convenience of having an on-site spa and souvenir store added to your enjoyment. We are also delighted that the evening ambiance with good music and our bars enhanced your stay with us.Furthermore, it is gratifying to hear that you felt the value for your money was well represented in the services provided, and that our efforts to maintain the highest standards in room comfort, hotel condition, and guest service met your expectations. Your commendation is greatly appreciated and serves as encouragement for our dedicated team.It would be our pleasure to have you return on another occasion. Very best wishes,Ionas Ioannou, General Manager
by A verified traveler
Posted 24 Jun 2024 on Hotels
Comment from Hotel Management
28 Jun 2024 by Ionas Ioannou, General Manager, Hotel Management
Dear Neta, We would like to thank you for this review about your recent experience in our hotel.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope to welcome you back. Best wishes,Ionas Ioannou, General Manager
by A verified traveler
Posted 22 May 2024
Overall the hotel is really good and we would recommend it. The food was fantastic (particularly in the evening) although it would be nice to have more variety on the kids buffet. The food is well labelled for dietary issues although there wasn’t a big choice of dairy free food, particularly in desserts and day time snacks. The snacks are readily available and good, but it would be nice to have a bit more choice, particularly of lighter and healthier snacks.
The rooms are clean and spacious, the only downside was that the pillows were not very comfortable.
The pools are really good and we particularly enjoyed the kids pool facilities. There is also a shaded baby pool and play area which is great.
The entertainment team work really hard although we did struggle to find some of the kids activities which was a shame as the kids club itself wasn’t great (although it may be better when it’s busier in school holidays)
Comment from Hotel Management
24 May 2024 by Ionas Ioannou, General Manager, Hotel Management
Dear Nicola, We would like to thank you for this review about your recent experience in our hotel.We are delighted to hear that the variety and labeling of our evening food offerings met your expectations, and that the cleanliness and spaciousness of our rooms added comfort to your stay. Our pool facilities are indeed a highlight for many guests, and we are pleased they were to your liking.However, we regret to hear that you found the variety at the kids buffet and for dairy-free options lacking. We continuously aim to cater to the diverse dietary needs of all our guests and will bear your comments in mind. Likewise, we acknowledge that our snack selection did not fully meet your expectations, and we'll look into diversifying our offerings. We also take note of your feedback regarding the comfort of the pillows and will consider this in our ongoing efforts to provide a restful sleep experience.It is heartening to learn that our entertainment team made a positive impression, working diligently to ensure guests have an enjoyable time. We are, however, sorry to learn that locating some kids activities proved challenging and that the kids club did not meet your expectations during your visit. We strive to provide clear information and engaging experiences for our younger guests and will review our communication in this area.We hope to welcome you back. Best wishes,Ionas Ioannou, General Manager
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
13 May 2024 by Ionas Ioannou, General Manager, Hotel Management
Dear Patrycja Dominika,Thank you for such a positive review.We are pleased that we were able to meet your expectations.It would be our pleasure to have you return on another occasion. Very best wishes,Ionas Ioannou, General Manager
by A verified traveler
Better to drink at sports bar next door
Posted 1 May 2024 on HotelsJuat ok, entertainment finished by 21.30, all onclusive stops at 23.00. Cheaper to buy drinks at sports bar next door, well made and good variety. Littlw Italy not worth waiting for, burger ok, lebonese nice.
Comment from Hotel Management
4 May 2024 by Ionas Ioannou, General Manager, Hotel Management
Dear Tresa, We would like to thank you for this review about your recent experience in our hotel.We greatly appreciate your kind comments about our team members who work hard to ensure that we deliver the best service and always meet your expectations. Nevertheless, we will certainly consider your comments for future improvements.We hope to welcome you back. Best wishes,Ionas Ioannou, General Manager
