Ratings based on 431 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Oct 2024
Staff and hotel was excellent.
Comment from Hotel Management
30 Oct 2024 by Tsokkos Hotels, Hotel Management
Dear Ashley, thank you for your review!
by A verified traveler
Posted 21 Oct 2024
This is not a 5 star hotel
Comment from Hotel Management
30 Oct 2024 by Tsokkos Hotels, Hotel Management
Dear Μαριάννα, thank you for your review!
by A verified traveler
Posted 19 Oct 2024
Would not go again to this hotel.
Dining & bar staff worked very hard & always friendly, room cleaners good, management really poor.
We had a serious incident with another guest which the hotel failed to deal with at the time. A complaint form was submitted while in resort but we have had no acknowledgement or feedback even though home now.
This is not a 4/5 star hotel as advertised, hotel really tired, carpets dirty, chips out of furniture, and not enough staff to give a 4/5 star service.
Pool area lovely, speciality restaurants excellent.
Comment from Hotel Management
18 Nov 2024 by Tsokkos Hotels, Hotel Management
Dear Guest, thank you for your review. We apologize for any inconvenience caused during your stay, Our F/O team works 24/7 to accommodate all of your needs. We look forward to welcoming you back soon and enhancing your accommodation experience with us!
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Tsokkos Hotels, Hotel Management
Dear Emma, thank you for your review!
by A verified traveler
Posted 15 Oct 2024
I like the variety of local meals
Comment from Hotel Management
30 Oct 2024 by Tsokkos Hotels, Hotel Management
Dear Jennifer, thank you for your review!
by A verified traveler
Posted 10 Oct 2024
Came here for a relaxing holiday/birthday trip and my overall experience was a 7/10. Reasons being. PROS : walkable to Venus beach ( which is sand) great pool size , lovely dinner buffets always had different options, all guest I spoke to were very friendly and friendly staff especially CALLUM from the entertainment team. Good room size, comfy bed.
CONS: upon arrival we were given a room with a broken lock and was expected to stay in that room until the next day. Had only one pillow even though usually there are extras in the wardrobe. I also wrote on my special request that this was a birthday surprise and I did assume maybe some fruit or something in the room but nothing. The snacks, well there isn’t any , just hard stiff sandwiches.
The entertainment? Well what entertainment. It was the same thing every day, I feel that this was purely aimed at OAPs and not for all ages. There was no newish music playing all older style music which was a huge shame.
It was bingo every night which started late always the same time and run by a lady called sally who I felt was very inappropriate when calling out 69 and telling men to call her, bare in mind there are families with children around. I feel her ‘ sense of humour’ was not funny and very provocative. The only person I saw from entertainment who was actually doing their job was Callum. Seeing the reviews below I have no clue who this David guy is it was just Callum everyday by himself.
by A verified traveler
Posted 2 Oct 2024
Room needed repairs and better up keep. Food was middle of the road and cold most of the time. There is no beach.
Comment from Hotel Management
30 Oct 2024 by Tsokkos Hotels, Hotel Management
Dear David, thank you for your review! Please be informed that the reception team is available 24/7 to satisfy the guest's needs. The meals are always coming in a variety to cover most of the Guest's food preferences. The Beach is available for free some steps away.
by A verified traveler
Posted 28 Sep 2024
Definitely not a 5* resort. 2* would be pushing it.
The food was bland, oily and soggy and not always hot. Quantity over quality, we were all inclusive and ate out most nights.
The a la carte restaurants on offer 1x per stay, we chose Greek which was by the pool bar, just a set menu of Greek themed buffet food.
The hotel needs A LOT of TLC. I don't think they've maintained any of it since it was built, falling apart. Fire exit sign just flickers in the corridoor.
We had ants in our room one day, we told reception and to be fair they sent cleaners quickly which fixed the issue. The next day we had a 2 inch chunky cockroach swimming in the toilet and ants again on the balcony.
Also there is no beach, super rocky and they're quite sharp so you would need to drive to a nicer beach instead. .
If you like an elvis impersonator as entertainment and listening to the birdy song every morning for aqua aerobics then you'll peobably have a great time. I certainly won't come back.
Only pros were that the drinks were good quality and the bed was super comfy.
by A verified traveler
Posted 27 Sep 2024
Comment from Hotel Management
30 Oct 2024 by Tsokkos Hotels, Hotel Management
Dear Yaffi, thank you for your review!
by A verified traveler
Posted 25 Sep 2024
Friendly staff great food did not leave the hotel complex during our stay - no need to everything on site
Comment from Hotel Management
30 Oct 2024 by Tsokkos Hotels, Hotel Management
Dear Kay, thank you for your wonderful review. We hope you enjoyed your holidays to the fullest. We look forward to welcoming you back soon.
