Ratings based on 982 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Manager, Hotel Management
We would like to thank you for sharing your positive feedback at The Capitol Hotel Tokyu. We are delighted to hear that you had an enjoyable stay with us. We look forward to welcoming you back in the future.
by A verified traveler from San Diego
Posted 31 Oct 2024
EVERYTHING was excellent. I would especially like to recognize the concierge team. I asked for 8 or 9 restaurant reservations and everything was done extremely well.
Comment from Hotel Management
7 Nov 2024 by Manager, Hotel Management
We would like to thank you for sharing your positive feedback about your recent stay at The Capitol Hotel Tokyu. We are delighted to hear that you had an excellent stay with us. It is wonderful to know that our concierge team was able to assist you efficiently with your restaurant reservations. Your recognition means a lot to us. We look forward to welcoming you back in the future.
by A verified traveler
Posted 25 Oct 2024
We stayed on a club floor and the service was impeccable. The breakfast buffet was excellent. The club lounge had great evening cocktail time with delicious small plates. Located above a metro station making it easy to get around. Most is all the staff was very friendly and helpful. I would definitely stay here again.
Comment from Hotel Management
29 Oct 2024 by Manager, Hotel Management
We would like to thank you for sharing your positive feedback about your recent stay at The Capitol Hotel Tokyu. We are delighted to hear that you enjoyed the impeccable service on the club floor, the excellent breakfast buffet, and the evening cocktail time at the club lounge. It's wonderful to know that our convenient location above a metro station added to your overall experience. Our team is grateful for your kind words regarding their friendliness and helpfulness. We look forward to welcoming you back soon.
by A verified traveler
Posted 19 Oct 2024
Excellent
Comment from Hotel Management
21 Oct 2024 by Manager, Hotel Management
We would like to thank you for your positive feedback about your recent stay at The Capitol Hotel Tokyu. We are delighted to hear that you had an excellent experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back in the future.
by A verified traveler from San Diego
Posted 15 Oct 2024
I have been to this hotel more than ten times in the last 12 years or so. It remains my favorite by a wide margin. I’ve stayed in many 5-star hotels all over the world, but NONE of them can equal the Capitol Tokyu. For this stay, let me recognize the concierge team, especially Ms. Chihiro Hasegawa. Eight reservations were made for me, not counting a few attempts. Everything was done well, extremely well, with professionalism and kindness. Such a rare combination! But I don’t want to short change the other services as they are stellar too: Housekeeping, restaurant, reception, checkin, bell captains, everything perfect until I climbed into the taxi to leave the hotel. How can a long,12-day stay be so perfect!!
Comment from Hotel Management
17 Oct 2024 by Manager, Hotel Management
Thank you very much for taking the time to share your feedback about your recent stay at The Capitol Hotel Tokyu. We are thrilled to hear that you have chosen our hotel as your favorite over the years and that you had such an exceptional experience. Your kind words about our concierge team are truly appreciated. We are delighted that their professionalism and kindness contributed to making your stay memorable. At The Capitol Hotel Tokyu, we strive to provide top-notch services across all departments, including housekeeping, dining, reception, and more. It is wonderful to know that you found every aspect of your 12-day stay to be perfect. Your satisfaction is our utmost priority, and we are grateful for the opportunity to have hosted you multiple times. We look forward to welcoming you back for your next visit and exceeding your expectations once again.
by A verified traveler from San Diego
Posted 15 Oct 2024
I have been to this hotel more than ten times in the last 12 years or so. It remains my favorite by a wide margin. I’ve stayed in many 5-star hotels all over the world, but NONE of them can equal the Capitol Tokyu. For this stay, let me recognize the concierge team, especially Ms. Chihiro Hasegawa. Eight reservations were made for me, not counting a few attempts. Everything was done well, extremely well, with professionalism and kindness. Such a rare combination! But I don’t want to short change the other services as they are stellar too: Housekeeping, restaurant, reception, checkin, bell captains, everything perfect until I climbed into the taxi to leave the hotel. How can a long,12-day stay be so perfect!!
Comment from Hotel Management
17 Oct 2024 by Manager, Hotel Management
We would like to thank you for taking the time to share your feedback about your recent stay at The Capitol Hotel Tokyu. We are thrilled to hear that you have chosen our hotel as your favorite over the years and that you had such an exceptional experience. Your kind words about our concierge team are truly appreciated. We are delighted that their professionalism and kindness contributed to making your stay memorable. At The Capitol Hotel Tokyu, we strive to provide top-notch services across all departments, including housekeeping, dining, reception, and more. It is wonderful to know that you found every aspect of your 12-day stay to be perfect. Your satisfaction is our utmost priority, and we are grateful for the opportunity to have hosted you multiple times. We look forward to welcoming you back for your next visit and exceeding your expectations once again.
by A verified traveler
Posted 13 Oct 2024
A clear commitment to achieve excellence!
Comment from Hotel Management
15 Oct 2024 by Manager, Hotel Management
We would like to thank you for staying with us at The Capitol Hotel Tokyu. We strive to provide the best possible experience for our guests, and your positive feedback motivates us to continue delivering exceptional service. We look forward to welcoming you back in the near future.
by A verified traveler from Cambridge
Posted 10 Oct 2024
Beautiful hotel with amazing staff. Great restaurant. Immaculate rooms with wonderful views. The place is perfect and cannot fault them on their 5* service.
Comment from Hotel Management
11 Oct 2024 by Manager, Hotel Management
Thank you for your kind words about your recent stay at The Capitol Hotel Tokyu. We are delighted to hear that you enjoyed our beautiful hotel, amazing staff, great restaurant, immaculate rooms, and wonderful views. Providing 5* service is our top priority, and we are thrilled that we met your expectations. We look forward to welcoming you back in the future.
by A verified traveler
Posted 7 Oct 2024
This is a fantastic hotel.Everyone was friendly and helpful.
One of the nicest hotels I have ever stayed in
Comment from Hotel Management
11 Oct 2024 by Manager, Hotel Management
Thank you for your kind words about your recent stay at The Capitol Hotel Tokyu. We are delighted to hear that you found our hotel fantastic and that our team member were friendly and helpful. It is always our goal to provide a memorable experience for our guests, and we are glad that you enjoyed your time with us. We look forward to welcoming you back in the future.
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Manager, Hotel Management
We would like to thank you for staying with us at The Capitol Hotel Tokyu. We are very pleased to receive such a high evaluation. We look forward to welcoming you again in the near future.
