Ratings based on 357 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
The room is tiny as expected in Tokyo. The staff there is really great and there is a 7/11 next door and a familymart across the street which is amazing for late night snacks. It's in a quiet area and walkable to the nearest station. They had luggage storage which was great and convenient. I did it find it weird that you needed to shower with the bathroom door closed because it could set off fire prevention devices. The breakfast buffet is really simple but gets the job done. Overall it was a great stay.
by A verified traveler
Posted 4 Nov 2024
Staff, amenities and cleanliness is very good. Location is fairly close to main metro station lines. Quiet and extremely safe. The area is between two major hubs (Ueno and Ginza) while being very close to Tokyo station which is very good if you plant to take the shinkansen.
Rooms are small which is normal for Japan, but some rooms are effectively windowless since many rooms face the neighboring buildings.
Comment from Hotel Management
5 Nov 2024 by Sotetsu Fresa Inn Tokyo Kanda Front Desk, Hotel Management
Thank you very much for staying at Sotetsu Fresa Inn Tokyo Kanda. We also thank you for your wonderful rating and warm comments. Our hotel is within walking distance of Kanda Station, which is one stop from Tokyo Station, is close to the subway station, and there is a large 7-Eleven next door. We are very happy that you found it convenient. We are also honored that you were satisfied with the cleanliness and comfort of the room. We will continue to strive to provide services that satisfy our customers, without becoming complacent, so we hope that you will use our hotel again when you are in the area.
by A verified traveler
Posted 29 Oct 2024
A great little hotel for a couple travelers in Kanda. We loved the quiet neighborhood. Lots of restaurants around, and a konbini not far. Perfect to stay at for a few days.
Comment from Hotel Management
29 Oct 2024 by Sotetsu Fresa Inn Tokyo Kanda Front Desk, Hotel Management
Thank you very much for choosing Sotetsu Fresa Inn Tokyo Kanda. We would also like to thank you again for your excellent evaluation and warm comments. First of all, we are very pleased to hear that our hotel is conveniently located within walking distance from Kanda Station, one stop from Tokyo Station, and close to a subway station and a large 7-Eleven next door. We are also very pleased to hear that you were satisfied with the cleanliness and comfort of our rooms. We will continue to strive to provide services that satisfy our guests. We look forward to serving you again when you come back to our neighborhood.
by A verified traveler
Posted 28 Oct 2024
Staff were extremely helpful. Walls between rooms are not soundproof and we couldn’t sleep our first night because of a loud snorer in the next room. Staff facilitated a room change for the next night, which solved the problem. They were also extremely accommodating about luggage storage and gave us a spot so we could reorganize our bags before our flight home.
Comment from Hotel Management
29 Oct 2024 by Sotetsu Fresa Inn Tokyo Kanda Front Desk, Hotel Management
Thank you very much for choosing Sotetsu Fresa Inn Tokyo Kanda from among many hotels. We would also like to thank you again for taking the time to write a review of our hotel. Thank you very much for your favorable evaluation of our staff's service. Our entire staff is working as one so that as many of our guests as possible will be glad to have stayed with us. We will continue our efforts to become the hotel of choice for many guests in the future. We feel sorry for the inconvenience caused by the noise in your room. The entire staff will make every effort to improve measures for the comfort of our guests in the future. We will not be satisfied with the current situation, but will strive even harder to provide safe and comfortable services to our guests. We hope you will visit Sotetsu Fresa Inn Tokyo Kanda again when you are in the area.
by A verified traveler
Posted 19 Oct 2024
It was a comfortable stay with amenities available and attentive staff! Despite the small room (expected as it is Tokyo), I felt that it was clean, safe, and comfortable. Breakfast was delicious and coin laundry was easy to use.
Comment from Hotel Management
20 Oct 2024 by Sotetsu Fresa Inn Tokyo Kanda Front Desk, Hotel Management
Thank you very much for staying at Sotetsu Fresa Inn Tokyo Kanda.We would also like to thank you for your positive feedback.We are very happy to receive your compliments in various aspects. However, we apologize for any inconvenience caused by the size of the room. As you said, the rooms are not large, but we will continue to strive to clean and improve convenience so that everyone can have a comfortable stay.If you are in the area again, we hope you will visit Sotetsu Fresa Inn Tokyo Kanda. All of our staff look forward to welcoming you.
by A verified traveler
Posted 22 Sep 2024
My first time solo travelling to Tokyo and as a guest in this hotel, room space was decent for solo traveler (I'm 180cm tall), but probably a bit small for 2 if you're booking moderate double.
There was a mini fridge-freezer in the room. It doesn't have much space, but it gets the job done, tho the freezer section only has tiny space, so if you buy some ice cream cone from 7-11, it probably won't fit.
There was amenities you can take at reception counter, but personally I recommend you take your own toothbrush, since the brush of the toothbrush they provided is too hard for me.
Pros:
- 5 to 7 mins walk to Kanda Sta.
- 10 to 15 mins walk to Akihabara.
- Convenient transportation, 15-20 mins ride to Shinjuku, Asakusa, Skytree, etc.
- A 7-11 located right next to the hotel.
- Quite a lot of dining options near the hotel, especially Izakayas, tho most of it was near Kanda station.
- The area was pretty quiet, which is a pro for me since I don't like noisy area.
- The staff was super friendly and helpful.
Cons:
- Only have 2 washing machine and dryer each, every time I finished washing my clothes, the dryers were still occupied, so I have to go to a self-service laundry shop to complete the drying which is annoying. Hope they could replace it with 2 in 1 washer-dryer instead.
- Area around the hotel was quite dull, if you are looking for any amazing sights nearby, office buildings are what you might saw. (Which is a pro for me actually since I don't like noisy areas)
Comment from Hotel Management
25 Sep 2024 by Sotetsu Fresa Inn Tokyo Kanda front desk, Hotel Management
Thank you for choosing to stay with us at Sotetsu Fresa Inn Tokyo Kanda, and for taking the time to provide such a detailed review of your experience. We truly appreciate your insights and feedback. We are pleased to hear that the room size was comfortable for your solo travel, and that you found our location convenient with easy access to Kanda Station, Akihabara, and various dining options. We are also glad that the peaceful atmosphere of the area and the helpfulness of our staff met your expectations. On the other hand, we sincerely apologize for the inconvenience you encountered with our laundry facilities. Your suggestion to upgrade to 2-in-1 washer-dryer machines is very helpful, and we will certainly take this into consideration for future improvements. We also appreciate your honest feedback regarding the room amenities and will review our toothbrush options to ensure they meet a wider range of guest preferences. Thank you once again for your valuable feedback. We hope to welcome you back in the future and provide you with an even better experience.
by A verified traveler
Posted 13 Sep 2024
Everything was just as i needed.
Comment from Hotel Management
17 Sep 2024 by Sotetsu Fresa Inn Tokyo Kanda Front Desk, Hotel Management
Thank you for staying at Sotetsu Fresa Inn Tokyo Kanda. Also, thank you very much for your high ratings and reviews. All the staff are happy to say, ''Everything was just as i needed''. We will continue to strive to improve our service level. If you have another opportunity, please consider using our hotel. Last but not least, thank you very much for taking your valuable time to review.
by A verified traveler
Posted 12 Sep 2024
Enjoyed our stay at multiple Fresa Inn's. Safe and clean hotels within walking distance of all areas, without being disturbed with large crowds and loud noises.
Comment from Hotel Management
12 Sep 2024 by Sotetsu Fresa Inn Tokyo Kanda Front Desk, Hotel Management
Thank you for staying at Sotetsu Fresa Inn Tokyo Kanda.We are very pleased to receive such an excellent rating.We are very relieved to hear that you had a pleasant stay with us.All of our staff will continue to do their best to provide all our guests with a safe and comfortable space, so we hope you will use our hotel again if you have the opportunity.Finally, thank you very much for taking the time to contribute your valuable time.
by A verified traveler
Posted 10 Aug 2024
Comment from Hotel Management
13 Aug 2024 by Sotetsu Fresa Inn Tokyo Kanda Front Desk, Hotel Management
Thank you for staying at Sotetsu Fresa Inn Tokyo-Kanda. We will continue to strive to improve our service level. If you have another opportunity, please consider using our hotel. Last but not least, thank you very much for taking your valuable time to review.
by A verified traveler
Posted 5 Aug 2024
Comment from Hotel Management
27 Aug 2024 by Sotetsu Fresa Inn Tokyo Kanda Front Desk, Hotel Management
Thank you for staying at Sotetsu Fresa Inn Tokyo Kanda. We will continue to strive to improve our service level. If you have another opportunity, please consider using our hotel. Last but not least, thank you very much for taking your valuable time to review.
