Ratings based on 985 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Staff were very polite and helpful and there is everything you need for a nice stay, a little away from the real madness of Tokyo which for me was good, means you can pick and choose when.
Comment from Hotel Management
20 Nov 2024 by ヴィラフォンテーヌ東京九段下 くちこみ担当, Hotel Management
Thank you very much for your stay at our hotel.We are grateful for receiving a valuable evaluation.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.
by A verified traveler
Posted 17 Nov 2024
Room very small with a basic plastic bathroom. Laundry facilities provided which was very convenient, 7 eleven directly next door. Some nice dining options within a 5-10 minute walk, and metro about 10 minute walk away. Room was fine if you're only there to sleep. Common areas well kept but room was a bit tired looking.
Comment from Hotel Management
18 Nov 2024 by ヴィラフォンテーヌ東京九段下 くちこみ担当, Hotel Management
Thank you for using our hotel this time.Also, thank you for sending me the impression of that time.However, I apologize for any inconvenience caused by having you pointed out.We will continue to devote our efforts to improving based on your opinions so that we can offer you a better stay.We look forward to the your next visit to Japan, and thank you for receiving valuable opinions.Thank you.
by A verified traveler
Posted 5 Nov 2024
Walkable & convenient
Comment from Hotel Management
6 Nov 2024 by ヴィラフォンテーヌ東京九段下 くちこみ担当, Hotel Management
この度はヴィラフォンテーヌ東京九段下にご宿泊いただき誠にありがとうございます。またお忙しい中、ご投稿いただきましたこと重ねてお礼申し上げます。好評頂き誠にありがとうございます。今後も精進してまいります。またお近くにお越しの際は是非当ホテルをご利用くださいませ。またのお越しをスタッフ一同心よりお待ち申し上げております。ヴィラフォンテーヌ東京九段下 マネージャー
by A verified traveler
Posted 29 Oct 2024
Employees were very kind and attentive. Free pajamas and bathroom items were a plus! We would definitely stay here again!
Comment from Hotel Management
30 Oct 2024 by ヴィラフォンテーヌ東京九段下 くちこみ担当, Hotel Management
Thank you very much for staying at our hotel.We will continue to promote better service in the future.We sincerely look forward to your next visit.
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
30 Oct 2024 by ヴィラフォンテーヌ東京九段下 くちこみ担当, Hotel Management
Thank you for using our hotel this time.Also, thank you for sending me the impression of that time.Based on the opinion received this time, we will reform and continue to aim for better service improvement.If you use the hotel again, we are glad.
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
28 Oct 2024 by ヴィラフォンテーヌ東京九段下 くちこみ担当, Hotel Management
この度はヴィラフォンテーヌ東京九段下にご宿泊いただき誠にありがとうございます。またお忙しい中、ご投稿いただきましたこと重ねてお礼申し上げます。またお近くにお越しの際は是非当ホテルをご利用くださいませ。またのお越しをスタッフ一同心よりお待ち申し上げております。ヴィラフォンテーヌ東京九段下 マネージャー
by A verified traveler
Posted 23 Oct 2024
Very professional and polite staff. Clean, safety and quiet room.
Comment from Hotel Management
28 Oct 2024 by ヴィラフォンテーヌ東京九段下 くちこみ担当, Hotel Management
Thank you very much for staying at Villa Fontaine Tokyo Kudanshita. We thank you again for taking time out of your busy schedule to write us.We hope you will visit our hotel again when you come back to the area.All of us at Villa Fontaine Tokyo Kudanshita look forward to welcoming you again.Villa Fontaine Tokyo KudanshitaManager
by A verified traveler
Posted 21 Oct 2024
Beds were uncomfortable and sheets were stained when we got our rooms. The staff were really nice though. Our rooms were small and didn’t have enough space for two people with 2-3 luggage’s so we had to stack them on top of each other. The area had some nice restaurants but overall was more quieter so things would close early. Subway station wasn’t too far of a walk and you had multiple you could go to. Overall don’t think I will book again here mainly for the area and the cleanliness.
Comment from Hotel Management
20 Nov 2024 by manager, Hotel Management
Thank you for your stay.We apologize for making you feel sorry even though you stayed at the same time.We look forward to welcoming you again on this occasion.
by A verified traveler
Posted 15 Sep 2024
Very helpful staff and they organised getting our luggage delivered to our next hotel which was nice.
Comment from Hotel Management
22 Sep 2024 by ヴィラフォンテーヌ東京九段下 くちこみ担当, Hotel Management
Thank you very much for having us stay at our hotel.We look forward to seeing you soon on your next visit.
by A verified traveler
Posted 14 Aug 2024
The housekeeping didn't change obviously dirty sheets
Comment from Hotel Management
18 Aug 2024 by ヴィラフォンテーヌ東京九段下 くちこみ担当, Hotel Management
Thank you for staying at our hotel.We apologize for any discomfort this may have caused.In consideration of the environment, the hotel does not clean the rooms and bathrooms, only changing towels and collecting trash.If you wish to clean all guest rooms, please report to the front desk.Manager
