Ratings based on 1,494 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
Superb place and hospitality. Only con that I feel is the $40 for breakfast per day if not included in your stay. Other than that, fantastic stay.
by A verified traveler
Posted 17 Dec 2024
Great central spot, easy access to subway and Tokyo station. Lots of cabs out front and walking distance to restaurants and shopping. Staff were so polite and friendly. Rooms and facility were lovely. Really nicely appointed rooms and common areas with everything you need. The gardens really gave the hotel a tranquil feel. We ate at the hotel for breakfast. It was a buffet style with a good assortment of freshly made food. Highly recommend on all fronts. We travelled with a 13 year old and she also enjoyed the experience.
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
16 Dec 2024 by Hotel Niwa Tokyo, Hotel Management
Dear Lucena,Thank you for your positive feedback. We are delighted to know you enjoyed your stay and hope to welcome you back soon.Warm regards,Hotel Niwa Tokyo
by A verified traveler
Posted 14 Dec 2024
Great location - very nice surroundings and a moden attractive place to stay. Staff are lovely.
Bathroom a little dated and occasional drain smell.
Train noise is close and can be intrusive.
Comment from Hotel Management
16 Dec 2024 by Hotel Niwa Tokyo, Hotel Management
Dear Graham,Thank you for your kind words regarding our location and staff. We appreciate your feedback about the bathroom and the noise disturbances. Your comments are invaluable as we continuously strive to enhance our guest experience.Best regards,Hotel Niwa Tokyo
by A verified traveler
Posted 14 Dec 2024
Very nice and quiet hotel. Love the gardens. Nice staff service
Comment from Hotel Management
14 Dec 2024 by Hotel Niwa Tokyo, Hotel Management
Dear Jasper,Thank you for your kind words regarding our tranquil atmosphere, beautiful gardens, and dedicated staff. We are delighted to hear that you enjoyed your stay with us and appreciate your feedback.Best regards,Hotel Niwa Tokyo
by A verified traveler
Posted 14 Dec 2024
Staff are always helpful. Room was always kept clean and has the amenities we needed. Location was very near the subway station and near restaurants, pharmacy and convenience store.
Comment from Hotel Management
14 Dec 2024 by Hotel Niwa Tokyo, Hotel Management
Dear Marie Anne Fong,Thank you for your kind words regarding our helpful staff and the cleanliness of your room. We are delighted to hear that our location met your needs for convenience. Your feedback is greatly appreciated.Best regards,Hotel Niwa Tokyo
by A verified traveler
Posted 13 Dec 2024
Very nice blend of traditional ryouken and modern hotel. The atmosphere of the hotel has this quiet, tranquility to it. The staff are very friendly and will greet you every time you enter or leave the hotel, and they will answer any queries you have with a smile. The Zen garden and terrace are small, but very nice to sir by and have tea (which is served in the evening and morning). The hotel is within walking distance to Sudaiboshi station, which isnt very far from Central Tokyo. Great restaurants around, including an edo castle and park not too far away. Would definitely recommend staying here!
Comment from Hotel Management
14 Dec 2024 by Hotel Niwa Tokyo, Hotel Management
Dear Dhruba,Thank you very much for your kind words and for taking the time to share your experience at Hotel Niwa Tokyo. We are delighted to hear that you appreciated the unique blend of traditional ryokan and modern hotel aesthetics, as well as the tranquil atmosphere our hotel offers. It’s wonderful to know that our staff made a positive impression with their friendly service and willingness to assist you. We are also pleased that you enjoyed our Zen garden and terrace, as well as the nearby attractions, which provide an enriching experience to our guests. Your recommendation means a lot to us, and we hope to welcome you back in the future for another memorable stay.Best regards,Hotel Niwa Tokyo
by A verified traveler
Posted 13 Dec 2024
Comment from Hotel Management
14 Dec 2024 by Hotel Niwa Tokyo, Hotel Management
Dear Cody,Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay with us.Best regards,Hotel Niwa Tokyo
by A verified traveler
Posted 12 Dec 2024
Comment from Hotel Management
14 Dec 2024 by Hotel Niwa Tokyo, Hotel Management
Dear Pichawi,Thank you for your positive rating. We are delighted to know you had a pleasant stay with us.Best regards,Hotel Niwa Tokyo
by A verified traveler from Port Orchard
Posted 11 Dec 2024
A great stay. We stayed at Niwa for a week and it was great top to bottom. Location was very central to all of Tokyo and close to public transport. Ended up walking quite a bit around the local area and was pleased. It's not a touristy area-- mostly working people, so that was great. Hotel was so nice, and clean and the breakfast was great. The workers were all very nice and accommodating. Would stay here again. Lots of business travelers and a good mix of Western and Japanese environment. My only suggestion is larger hotel slippers for your Western customers. Thank you for the beautiful stay.
Comment from Hotel Management
13 Dec 2024 by Yoko Takata, Hotel Management
Dear Ms. Geneva,Thank you for your kind words regarding your recent stay at Hotel Niwa Tokyo. We are thrilled that you enjoyed our central location and the convenient access to public transport, as well as the cleanliness and ambiance of our hotel. It is wonderful to hear that our staff's service met your expectations and contributed to your overall experience.We appreciate your suggestion regarding the size of the hotel slippers for our Western guests, and we will certainly take this feedback into consideration as we continuously strive to improve our services. It brings us great joy to know that you found our hotel to be a beautiful retreat during your visit.We look forward to welcoming you back for another pleasant stay in the future.Best regards,Hotel Niwa TokyoYoko Takata
