Ratings based on 1,426 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Nov 2024
by A verified traveler
Posted 8 Nov 2024
So so wonderful!! Thank you!!
by A verified traveler
Posted 8 Nov 2024
Close to the subway. Quiet neighborhood
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Yoko Takata, Hotel Management
Dear Ms. Samantha, Thank you for your positive rating. We appreciate your feedback and hope to welcome you back soon. Best regards, Hotel Niwa TokyoYoko Takata
by A verified traveler
Posted 6 Nov 2024
The first room we were given was quite old (not a problem), and also very dirty, particularly the bathroom/toilet which was not clean and smelt of urine.
To their credit, the staff immediately tried to remedy the issue by cleaning said bathroom and offering to move to a larger room.
We accepted the offer of a larger room, but honestly this wasn’t a huge improvement.
The staff were friendly and reliable throughout the stay.
Comment from Hotel Management
7 Nov 2024 by Yoko Takata, Hotel Management
Dear Ms. Naomi, Thank you for sharing your feedback with us. We sincerely apologize for the cleanliness issues you encountered in your room, which do not meet our usual standards. We appreciate your recognition of our staff's efforts to address the situation promptly. Rest assured that we will address this matter with our housekeeping team to prevent recurrence. Your comfort and satisfaction are of utmost importance to us. We hope you will give us another opportunity to provide you with a more delightful experience in the future. Warm regards, Hotel Niwa TokyoYoko Takata
by A verified traveler
Posted 5 Nov 2024
Hotel Niwa is a wonderful hotel with beautiful gardens and an incredibly kind staff (that speaks multiple languages). It is a 4 minute walk from Suidobashi station (Chip Sobu line), which makes getting around Tokyo very easy. I cannot recommend this location enough. After a long day of walking being close to a station is a gift. The location is very safe as it is near local schools and a short walk away from Jimbocho (“Book Town”), which is a cool neighborhood filled with book shops, cafes, and restaurants. For a tranquil afternoon, It’s walking distance from the Imperial Gardens. For a bit more lively night, it’s walking distance from Dome City (which does contain one of the best rooftop bars in Tokyo). My fiancé and I were thrilled without experience and would recommend Hotel Niwa to anyone visiting Tokyo.
Comment from Hotel Management
7 Nov 2024 by Hotel Niwa Tokyo, Hotel Management
Dear Nick,Thank you for taking the time to share your positive feedback about your recent stay at Hotel Niwa Tokyo. We are delighted to hear that you enjoyed our beautiful gardens, convenient location near Suidobashi station, and the exceptional service provided by our multilingual staff. It is wonderful to know that you found the surrounding area safe and filled with interesting attractions like Jimbocho and Dome City.We are truly grateful for your high recommendation and kind words. It was a pleasure to have you and your fiancé as our guests, and we look forward to welcoming you back on your next visit to Tokyo.Warm regards,Hotel Niwa Tokyo
by A verified traveler
Posted 5 Nov 2024
Front desk was very helpful with luggage delivery service and general questions. Amenities were great and the room was very clean and comfortable.
Comment from Hotel Management
7 Nov 2024 by Hotel Niwa Tokyo, Hotel Management
Dear John, we are delighted to hear about your positive experience with our front desk team and the amenities provided. Ensuring a clean and comfortable room is our top priority. Thank you for choosing Hotel Niwa Tokyo. We look forward to welcoming you back soon. Warm regards, Hotel Niwa Tokyo.
by A verified traveler
Posted 4 Nov 2024
Beautiful, calm and serene with exceptional service. Would happily stay here again if we return.
Rooms are cozy. The lounge and other amenities are lovely.
Comment from Hotel Management
5 Nov 2024 by Yoko Takata, Hotel Management
Dear Ms. Natalie, Thank you for your kind words and positive feedback. We are delighted to hear that you enjoyed our beautiful and serene hotel with exceptional service. We look forward to welcoming you back on your next visit. Best regards, Hotel Niwa TokyoYoko Takata
by A verified traveler
Posted 1 Nov 2024
Hôtel Niwa is excellent - it is situated in a quieter part of Tokyo yet very accessible to a number of metro stations and walkable from the anime area of Akihabara.
Better access to better coffee would be nice (nespresso machine in the room ?)
Otherwise can not fault it.
Thank you for a great stay .
Comment from Hotel Management
2 Nov 2024 by Yoko Takata, Hotel Management
Dear Mr. David,We thank you for sharing your experience. We are delighted that you enjoyed our location and your stay at Hotel Niwa Tokyo. Your suggestion regarding improving access to the coffee has been noted. We hope to have the pleasure of welcoming you again soon.Best regards,Hotel Niwa TokyoYoko Takata
by A verified traveler from ODESSA
Posted 31 Oct 2024
Very 'zen' experience. Not thrilled with the automated check-in service... very disconnecting from customer experience. Tea and coffee happy hour is nice. rooms unexpectedly tiny
Comment from Hotel Management
2 Nov 2024 by Yoko Takata, Hotel Management
Dear Mr. Stephen, Thank you for sharing your experience. We appreciate your feedback regarding the automated check-in service and room size. We are glad you enjoyed the tea and coffee happy hour. We strive to improve and hope to welcome you back. Best regards, Hotel Niwa TokyoYoko Takata
