Ratings based on 1,453 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
by A verified traveler
Posted 22 Nov 2024
Great
Comment from Hotel Management
23 Nov 2024 by Yoko Takata, Hotel Management
Dear Ms. Aura,Thank you for your positive feedback! We are delighted to hear that you had a great experience at Hotel Niwa Tokyo. Your satisfaction is our priority, and we look forward to welcoming you back in the future.Best regards,Hotel Niwa TokyoYoko Takata
by A verified traveler
Posted 20 Nov 2024
Really enjoyed this hotel. It has every little touches that make a hotel special. Very clean and with exceptional amenities. Highly recommended it.
Comment from Hotel Management
21 Nov 2024 by Hotel Niwa Tokyo, Hotel Management
Dear Serge, we are delighted to hear that you enjoyed your stay at our hotel. We look forward to welcoming you back soon. Warm regards, Hotel Niwa Tokyo
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Hotel Niwa Tokyo, Hotel Management
Dear Michael, thank you for your positive rating. We appreciate your feedback and look forward to welcoming you back soon. Best regards, Hotel Niwa Tokyo
by A verified traveler
Posted 19 Nov 2024
Great location and good blend between Western and Japanese culture!
Comment from Hotel Management
20 Nov 2024 by Yoko Takata, Hotel Management
Dear Mr. Michael, Thank you for your positive review! We are delighted to hear that you appreciated our hotel's location and the blend of Western and Japanese culture. We look forward to welcoming you back soon. Best regards, Hotel Niwa TokyoYoko Takata
by A verified traveler
Posted 18 Nov 2024
Niwa is an oasis. Highly recommended.
Comment from Hotel Management
20 Nov 2024 by Hotel Niwa Tokyo, Hotel Management
Dear Mr. Paul,Thank you for recommending Hotel Niwa Tokyo as an oasis. We are delighted to hear that you had a positive experience. We look forward to welcoming you back soon. Best regards, Hotel Niwa TokyoYoko Takata
by A verified traveler
Posted 17 Nov 2024
It was a great experience. Stayed 11 nights. Room was great. Staff all ready nice. Close to multiple subway stations
Comment from Hotel Management
17 Nov 2024 by Nana Sugiyama, Hotel Management
Dear Mr.Simon, we are delighted to hear about your great experience during your 11-night stay. We are pleased that you found our rooms to be great and our staff ready nice. Our convenient location near multiple subway stations makes exploring Tokyo easy. We look forward to welcoming you back soon. Best regards, Hotel Niwa Tokyo
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Hotel Niwa Tokyo, Hotel Management
Dear Taylor, thank you for sharing your positive rating with us. We are delighted to hear about your experience. Looking forward to welcoming you back soon. Best regards, Hotel Niwa Tokyo
by A verified traveler
Posted 14 Nov 2024
Rate low on traveler friendliness due to surprising lack of English spoken for a premium facility in an international city; no concierge services whatsoever. Breakfast options very limited.. only huge and expensive buffet or none.
Comment from Hotel Management
15 Nov 2024 by Yoko Takata, Hotel Management
Dear Mr. Neil, Thank you for your feedback. We apologize for any inconvenience caused by the limited English spoken and breakfast options. We appreciate your valuable comments and will address these concerns internally. We hope to welcome you back for an improved experience. Best regards, Hotel Niwa TokyoYoko Takata
by A verified traveler from Stamford
Posted 13 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Hotel Niwa Tokyo, Hotel Management
Dear Rajiah, we appreciate your feedback. We will strive to improve and hope to welcome you back for an enhanced experience. Best regards, Hotel Niwa Tokyo
