Ratings based on 1,321 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Sep 2024
Comment from Hotel Management
15 Sep 2024 by Yoko Takata, Hotel Management
Dear Mr. Ryan, Thank you for your feedback. We appreciate your input and will strive to improve. We hope to welcome you back soon. Best regards, Hotel Niwa Tokyo Yoko Takata
by A verified traveler
Posted 14 Sep 2024
The staff was friendly, polite, helpful. Our stay was pleasant and comfortable. We were very appreciative of the relaxation floor. All hotels should have this feature.
Comment from Hotel Management
15 Sep 2024 by Yoko Takata, Hotel Management
Dear Mr. Alfred, We are delighted to hear about your pleasant and comfortable stay with us. Your kind words about our friendly and helpful staff are truly appreciated. We are glad you enjoyed the relaxation floor. Looking forward to welcoming you back soon. Best regards, Hotel Niwa TokyoYoko Takata
by A verified traveler
Posted 13 Sep 2024
Great location very close to the Tokyo Dome. Very stylish and pretty room with great view. There was a television for the bathtub. This was also the only hotel on our whole trip that had coin laundry on the premises rather than just the expensive laundry services. Very cool relaxation room with massage chairs open 24hrs. I used the massage chairs both nights of our stay. Has a gym but I wish it had some weights as well as cardio equipment. They helped arrange our transportation to the airport. All in all a great experience.
Comment from Hotel Management
15 Sep 2024 by Yoko Takata, Hotel Management
Dear Mr. Eli, Thank you for your kind words and positive feedback. We are delighted to hear that you enjoyed our convenient location, stylish rooms, and the unique features. We are glad that you found our coin laundry service and relaxation room with massage chairs to your liking. Your comment about the gym equipment is duly noted, and we appreciate your feedback. It was our pleasure to assist with your transportation arrangements. We look forward to welcoming you back for another great experience. Warm regards, Hotel Niwa TokyoYoko Takata
by A verified traveler
Posted 12 Sep 2024
Beautiful place with many extra features.
Comment from Hotel Management
13 Sep 2024 by Yoko Takata, Hotel Management
Dear Mr. Drue, Thank you for your positive feedback. We are delighted to hear that you found our hotel beautiful with many extra features. We look forward to welcoming you back soon. Warm regards, Hotel Niwa TokyoYoko Takata
by A verified traveler
Posted 11 Sep 2024
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Comment from Hotel Management
12 Sep 2024 by Yoko Takata, Hotel Management
Dear Mr. William, Thank you for your positive rating. We appreciate your feedback and look forward to welcoming you back soon. Best regards, Hotel Niwa TokyoYoko Takata
by A verified traveler
Posted 10 Sep 2024
Comment from Hotel Management
11 Sep 2024 by Yoko Takata, Hotel Management
Dear Mr. Justin,Thank you for choosing to stay at Hotel Niwa Tokyo.We look forward to welcoming you back in near future. Best regards,Hotel Niwa TokyoYoko Takata
by A verified traveler
Posted 10 Sep 2024
Staff were extremely polite and helpful.
Comment from Hotel Management
10 Sep 2024 by Taiki Innami, Hotel Management
Dear Mr./Mrs.YiFan,Thank you for your kind words regarding our polite and helpful staff. We are delighted to hear about your positive experience. Looking forward to welcoming you back soon.Warm regards,Hotel Niwa Tokyo
by A verified traveler
Posted 9 Sep 2024
Great hotel in a quiet area with walkable dinning options as well as train stations
Comment from Hotel Management
10 Sep 2024 by Taiki Innami, Hotel Management
Dear Mr.Abraham, Thank you for your positive review. We are delighted to hear that you enjoyed our hotel's quiet location and the nearby dining options and train stations. We look forward to welcoming you back soon. Best regards, Hotel Niwa Tokyo
by A verified traveler
Posted 9 Sep 2024
Comment from Hotel Management
11 Sep 2024 by Yoko Takata, Hotel Management
SUGINO様この度は、庭のホテル 東京をご利用頂き誠にありがとうございます。ご機会がございましたら、是非また当ホテルへお越しくださいませ。スタッフ一同心よりお待ち申し上げております。庭のホテル 東京 髙田
by A verified traveler
Posted 2 Sep 2024
Comment from Hotel Management
4 Sep 2024 by Yoko Takata, Hotel Management
Dear Mr,/Ms. Chongyang, Thank you for your positive rating. We appreciate your feedback and look forward to welcoming you back soon. Best regards, Hotel Niwa TokyoYoko Takata
