Ratings based on 996 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Mercure Tokyo Hibiya, Hotel Management
Dear Guest,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
Posted 16 Dec 2024
We recently stayed at this property as family of three , with our 7 years old daughter. The location is very convenient with so many different dining options. Walking distance to Shimbashi station and Ginza.The room is somewhat reasonable for Tokyo size. Perhaps more suitable for couple instead of family with kids. We have enjoyable stay in this hotel.
Comment from Hotel Management
17 Dec 2024 by Mercure Tokyo Hibiya, Hotel Management
Dear Guest,Thank you very much for taking the time to share your feedback.We are delighted to hear that you enjoyed our prime location, conveniently situated near JR Shimbashi Station and Ginza Station. It’s wonderful to know you made the most of the abundant dining options in the area.We also appreciate your understanding of the room sizes in Tokyo, which are designed to be efficient and comfortable.We look forward to welcoming you back in the future and providing you with another great stay.Sincerely,
by A verified traveler
Posted 14 Dec 2024
Property was well staffed and beautifully decorated. Located conviently to both Ginza and Shimbashi stations.
Comment from Hotel Management
15 Dec 2024 by Mercure Tokyo Hibiya, Hotel Management
Dear Guest,Thank you very much for your positive feedback.We are thrilled to hear that you enjoyed the beautiful decoration of our hotel and its prime location, conveniently accessible from JR Shimbashi Station and Ginza Station.While Ginza Station is a bit farther from the hotel compared to JR Shimbashi Station, we hope you found it equally convenient for exploring the area.We sincerely look forward to welcoming you again in the near future.Sincerely,
by A verified traveler
Posted 7 Dec 2024
Slow check in different garish decor, bathrooms very dark green.
Comment from Hotel Management
16 Dec 2024 by Mercure Tokyo Hibiya, Hotel Management
Dear Guest,Thank you very much for your constructive feedback.After reviewing your comments with our check-in team, we understand that the front desk area can become crowded at times, especially as we currently operate with three counters and occasionally experience a high volume of arriving guests. We sincerely apologize for the time it took during your check-in process.As for the dark green bathroom appearance, it is likely due to the current lighting setup. We are in the process of upgrading the lighting, which we hope will address this concern. This improvement will take a little time to complete, and we appreciate your patience and understanding.We genuinely hope you will give us another opportunity to serve you in the future.Sincerely,
by A verified traveler
Posted 12 Nov 2024
My partner and I loved all the food options. Both the breakfast and dinner was fantastic. Incredibly close to the subway. The staff were incredibly accommodating and all spoke English as well. Would highly recommend this hotel. We will definitely be staying here again in the future!
Comment from Hotel Management
22 Nov 2024 by Front Desk Team, Hotel Management
Dear Guest, Thank you very much for your stay and time for feedbacking our hotel.We are glad that you enjoyed our location and service offered by the staff. Our staff incredibly response guest mostly in Japanese, English, Chinese, Korean and Thai languages. We look forward to serving you again in future.Sincerely, Mercure Tokyo Hibiya.
by A verified traveler from Rye
Posted 2 Nov 2024
We had a very nice time exploring Tokyo from this location. The hotel staff is very helpful and professional and the breakfast buffet is fabulous.
Comment from Hotel Management
22 Nov 2024 by Mercure Tokyo Hibiya, Hotel Management
Dear Guest, Thank you very much for your stay and time for feedbacking our hotel.We are glad that you explored Tokyo from our prime location of our hotel.Thank you for appreciating our staff effort to make your stay pleasant.We look forward to serving you again in future.Sincerely,
by A verified traveler from Quebec
Posted 10 Oct 2024
Location is great. Price is expensive as is all of Japan. Room is very small (Tokyo Standard) - Staff were very nice but as expected for this price.
Comment from Hotel Management
11 Oct 2024 by Mercure Tokyo Hibiya, Hotel Management
Dear Michel,Thank you for sharing your feedback with us. We're glad you appreciated our central location and the friendliness of our staff. We understand that room sizes in Tokyo can feel smaller compared to other destinations, and we strive to provide the best service and comfort within that space. We hope to have the chance to welcome you back for another visit in the future!Mercure Tokyo Hibiya
by A verified traveler
Posted 17 Sep 2024
We loved staying at this hotel - the location was excellent and there were so many restaurants nearby!
Comment from Hotel Management
11 Oct 2024 by Mercure Tokyo Hibiya, Hotel Management
Dear Natalie,Thank you for your wonderful feedback! We're so happy to hear that you loved your stay. We hope to welcome you back soon for another fantastic stay!Mercure Tokyo Hibiya
by A verified traveler
Posted 18 Aug 2024
by A verified traveler
Posted 18 Aug 2024
Had such an amazing stay here very clean and close to the stations the staff were very caring and helpful.
Comment from Hotel Management
11 Oct 2024 by Mercure Tokyo Hibiya, Hotel Management
Dear Daniel,Thank you so much for your kind words! We’re thrilled to hear that you had an amazing stay and found everything to your liking. It was a pleasure having you, and we look forward to welcoming you back again soon.Mercure Tokyo Hibiya
