Ratings based on 4 Verified Reviews
3.5 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Good property but shabbily maintained.
Posted 7 Feb 2019 on HotelsStaff are very friendly but the property is very shabby with many of the amenities not in working condition.
Comment from Hotel Management
14 Feb 2019 by Castle Narela Lake Resort, Hotel Management
Dear Guest, Thank you for sparing your valuable time to share your feedback about Castle Narela Lake Resort on this forum. It is with great concern that we received your comments sharing the problems you faced during your stay. Please accept our sincere apologies for any inconvenience caused. Thank you for appreciating our staff & food.I assure you that we will ensure that such an instance does not recur. We hope to have the pleasure of welcoming you back many more times. Kind regards, Castle Narela Lake Resort.
by A verified traveler from Ahmedabad, Gujarat, India
Posted 15 Nov 2018
Hotel Location is great, Property inside is amazing. But, hotel staff is not trained, rooms are not so clean with stinky smell. Bathrooms are in really poor shape, water comes out of bath, doesn't flush properly, hot water issues, smelly bathrooms. Garden Side rooms are terrible, lift was not working. Hopefully they improve fast and better, may consider visit again then.
Comment from Hotel Management
19 Nov 2018 by Castle Narela Lake Resort, Hotel Management
Dear Guest, Thank you for sparing your valuable time to share your feedback about Castle Narela Lake Resort on this forum.Your feedback is taken into account as we are always keen on improving our services. We hope to host you again. Cheers! Castle Narela Lake Resort.
by A verified traveler from UK
Posted 3 Nov 2018
On Expedia the hotel clearly has WiFi. This is not correct. It doesn’t
Comment from Hotel Management
8 Nov 2018 by Castle Narela Lake Resort, Hotel Management
Dear Guest, We thank you for staying with us and for your feedback. We are sorry to hear your disappointment with regards to your stay with us and our sincerest apology. Best Regards, Castle Narela Lake Resort
by A verified traveler from India, udaipur
Posted 22 Oct 2018
Nice hospitality, new activities added, overall a good ambience with nice pool..
Comment from Hotel Management
25 Oct 2018 by Castle Narela, Hotel Management
Thank you for taking out time and sending us your feedback. Your feedback is valuable to us. Hope to serve you again. :)
