Ratings based on 12 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Jul 2024
This is a nice hotel with great free breakfast. I have one big complain. Entire hotel is smoking. I have been in many hotels all over the world. They can make few floors smoking NOT all floors. Expedia please tag this hotel as smoking.
by A verified traveler from Ozone Park
Posted 18 May 2024
The rooms are not well decorated . My bed has only one bed side table and no mobile charging port around my bedding area
by A verified traveler
Posted 14 Mar 2024
for the price, this property was below average. Restaurant food menu was expensive.
by A verified traveler
Posted 16 Sep 2023 on Hotels
Comment from Hotel Management
17 Sep 2023 by reservation, Hotel Management
Dear Sir Thank you for your review.
by A verified traveler
Posted 29 Aug 2023
by A verified traveler
Posted 27 Jul 2023 on Ebookers
Receptionists are extremely nice and extremely helpful. Quick actions when needed. Very efficient. The only problem I encountered is that it is extremely noisy and very hard to sleep. The other problem I encountered, there is no continental breakfast only local food for breakfast but when one order fried eggs, he/she will get it. No fruits and no proper cheese. For one night, it was OK!
Comment from Hotel Management
3 Aug 2023 by Reservation, Hotel Management
Dear CHIRAZ,Thank you for your recent review. We're thrilled that our receptionists made a positive impression on you with their helpful and efficient service.We apologize for the noise issue affecting your sleep quality. Your feedback will guide our improvements in this area.Regarding breakfast, we appreciate your input about the options available. We'll take your suggestions into account for future enhancements.We're glad you had an overall satisfactory stay, and we look forward to the opportunity to welcome you back.Best regards,Reservation
by A verified traveler
Posted 19 Jun 2023
I had an exceptional experience at Well Park Residence Boutique Hotel. The service, food, and cleanliness were outstanding, making my stay truly enjoyable and comfortable.
Comment from Hotel Management
19 Jun 2023 by Reservation, Hotel Management
Dear Sir, Thank you for the exceptional review! We're thrilled that you had an enjoyable and comfortable stay at Well Park Residence Boutique Hotel. We appreciate your kind words and look forward to welcoming you back.
by A verified traveler
Terrible Experince
Posted 30 May 2023 on HotelsThis is the worst hotel I have ever stayed in Bangladesh. Towels were dirty and it seemed they have been using the towels for decades. I reserved it for two nights and was not happy after the first night. Then, I talked to the Reception next morning and they agreed to cancel my second night. But, I found they charged me for two nights even though I stayed only one night. I had a terrible experience.
Comment from Hotel Management
30 May 2023 by Jakaria, Hotel Management
Dear valued guest,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate all guest reviews as they help us identify areas where we can improve our services.We are sorry to hear about your disappointing experience during your stay. We take great pride in maintaining a high level of cleanliness throughout our hotel, including providing fresh towels to our guests daily. It is unusual to hear about dirty towels, as we have strict protocols in place to ensure the quality and hygiene of our linens. However, we will investigate the matter thoroughly to address any potential lapses in our housekeeping procedures.Regarding the issue of your reservation, we apologize for any confusion or inconvenience caused. Our cancellation policy states that guests must inform us at least 48 hours in advance to avoid any charges for canceled nights. Based on our records, we did not receive any request from you to cancel the second night of your reservation before the deadline. As a result, the charges for both nights were applied as per our policy. We understand your frustration, and we will review our communication processes to ensure that such misunderstandings are minimized in the future.We genuinely value your feedback, and we apologize for falling short of your expectations. We strive to provide exceptional service to all our guests, and we regret that we did not meet your needs on this occasion. We hope that you will give us another opportunity to serve you better in the future.Should you wish to discuss your experience further or have any additional concerns, please do not hesitate to contact our management team directly. We appreciate your feedback and hope to restore your faith in our hotel.Warm regards,Reservation Team
Recommended
for Everyoneby A verified traveler from New York
Nice hotel in central Chittagong!
Posted 22 May 2018Well Park hotel is a great hotel in the center of bustling Chittagong. it is the best hotel at its price point, the staff are great, and rooms are nice - exactly what you need. With the language barrier, make sure you are clear in what you need and when you need it with the hotel staff, otherwise it is a very easy, seamless stay. Would definitely stay here again!
Comment from Hotel Management
5 Jul 2018 by support, Hotel Management
Thank you sir
Recommended
for Everyoneby A verified traveler
Posted 18 Apr 2018
Very clean hotel. Very good location for business people.
Comment from Hotel Management
8 May 2018 by support, Hotel Management
Thank you
