Ratings based on 228 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jan 2025
by A verified traveler
Posted 23 Dec 2024
Dated building and rooms; was generally clean but a bit run down. We got the suites which were spacious - and nice to have two bathrooms and two bedrooms. Toiletries supplied. No hot water for our showers. Beds had little beetles crawling on them - we flicked them off and then were fine. Breakfast was good. Overall price ok.
Comment from Hotel Management
29 Dec 2024 by Concierge, Hotel Management
Thank you for your feedback. We’re glad you enjoyed the spacious suite and breakfast. We sincerely apologize for the inconvenience with the hot water and the beetles, as this is not up to our standards. We’re addressing these issues immediately and appreciate your understanding.Your comments about the facilities are noted, and we’ll use them to guide future improvements. We hope to welcome you back for a better experience in the future.
by A verified traveler
Posted 10 Dec 2024
The cleanliness must be improved
Comment from Hotel Management
20 Dec 2024 by Alejandra, Guest Relations and Quality Supervisor , Hotel Management
Thank you for your feedback Ricardo. We sincerely apologize for the cleanliness not meeting your expectations. We take cleanliness very seriously and will address this with our team to ensure improvements are made. Your comments are invaluable in helping us enhance our service, and we hope to provide a better experience on your next visit.
by A verified traveler
Posted 2 Sep 2024 on Hotels
Comment from Hotel Management
5 Sep 2024 by Concierge Team, Hotel Management
¡Gracias por compartir su calificación! Estamos a la orden para seguir brindándole un excelente servicio. ¡Lo esperamos pronto!
by A verified traveler
Posted 11 Aug 2024
This was a good hotel to stay at while in Chiriquí. The hotel is super clean, offers good options for breakfast, and has a super kind staff
Comment from Hotel Management
12 Aug 2024 by Alejandra - Guest Relations and Quality Supervisor, Hotel Management
Dear Sandra, thank you for your kind words! We are thrilled to hear that you found our hotel clean and enjoyed our breakfast options. Our team takes pride in providing excellent service, and your feedback reassures us that our efforts are making a difference. We look forward to welcoming you back on your next visit to Chiriquí! Best regards.
by A verified traveler
Posted 26 Jul 2024
Disgusting totally misrepresenting the property. Old and run down. Furniture is old and broken. No hot water despite continuous calls.
Comment from Hotel Management
27 Jul 2024 by Concierge Team, Hotel Management
We greatly appreciate your comment which helps us improve our facilities, Jeremy. We hope to see you again to offer you improved service!
by A verified traveler
Posted 25 Jul 2024 on Hotels
Comment from Hotel Management
27 Jul 2024 by Concierge Team, Hotel Management
Thank you for your preference for our Hotel!We hope to see you back!
by A verified traveler
Posted 21 Jul 2024
It is ok. Clean and renovated but it is a bit complecate landscape
Comment from Hotel Management
22 Jul 2024 by Concierge Team, Hotel Management
Thank you for your review of Hotel Faranda Guayacanes - Chitré Resort. We appreciate your feedback. If you require assistance with navigating the landscaping, please feel free to reach out to our staff for guidance. We hope you enjoy the renovated and clean amenities during your stay.
by A verified traveler
Posted 15 Jul 2024 on Hotels
Comment from Hotel Management
16 Jul 2024 by Concierge Team, Hotel Management
Thank you very much for choosing usWe hope to see you again!
by A verified traveler
Posted 13 Jul 2024 on Hotels
Comment from Hotel Management
14 Jul 2024 by Alejandra - Guest Relations & Quality Supervisor , Hotel Management
Thank you very much for choosing usWe hope you enjoyed your stay at our facilities and that we were able to meet your expectations.
