Ratings based on 34 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Feb 2024
Scenic and quiet property in the mountains. Staff work incredibly hard to make sure you enjoy your stay with them.
by A verified traveler
Posted 26 Dec 2023 on Hotels
by A verified traveler
Posted 5 Dec 2023
Beautiful property near a river, Awsum rooms & staff, Delicious spread in Breakfast and excellant buffet dinner. So many activities designed for the guests horse riding, mehndi, cooking class, bamboo rafting, cycling, traditional dress, bonfire at night, swimming pool, gym... Staff is ever smiling and co-operative.... You can easily spend 4to 5 nights here.
by A verified traveler
Posted 19 Jun 2022
Services are very delayed
by A verified traveler
Nice stay for two days.
Posted 26 Jan 2020 on HotelsIt was a good experience and would love to stay again there. Only thing that I feel is the food options are very less.
Comment from Hotel Management
8 Jan 2021 by GM, Hotel Management
Dear Sir,
Namaskaram!!Warm Greetings from Rivulet Resort!!
We take this opportunity to thank you for choosing Rivulet Resorts for your stay during your visit. We value our customers' opinions and would like to thank you for bringing this to our attention It gives us immense pleasure to note we were able to live up to your expectation on all the aspects. we truly look forward to host you again as our esteemed guest.
Cheers…!!!
Team Rivulet Resort
by A verified traveler from Perinthalmanna
Posted 22 Nov 2019
We had a nice stay... but the ambient temperature in this property is somewhat different from the munnar town since munnar town is located in high altitude compared to this location
Comment from Hotel Management
4 Dec 2019 by RM, Hotel Management
Dear Sir,
Thank you for your comments.
by A verified traveler
Posted 24 Oct 2019
Comment from Hotel Management
4 Dec 2019 by RM, Hotel Management
Dear Sir,
Thank you for your response.
by A verified traveler
Awesome location but not appreciable service.
Posted 9 Oct 2019 on HotelsRooms/Location:
6/5 [intentionally gave one extra for location]
Awesome location. Rooms series 2x1 are underground and have much better view than the 1x1 series rooms at ground level. probably hotel can do some arrangement for senior citizens to travel to and fro reception to cottage. serene and peaceful location is awsome and we really had hard time leaving.
Service:
2/5 for in room dining dining services or concierge
5/5 for housekeeping.
We stayed for 4 days and not one day we got the tea delivered even after multiple calls. nor was there any help available for luggage for senior citizens. Housekeeping service was top notch. they promptly addressed all cleanliness aspects. cleaning was swift and always helped with any request.
Food:
3/5 [Probably being generous here]
for food spread. Hardly can call it a spread. very limited choices. Dinners are only buffet with limited choice. you can take a-la-carte from the buffet items only.
5/5 for quality / taste for whatever food available.
End of the its really worth every penny to stay at this hotel even if its just because of the location.
Comment from Hotel Management
4 Dec 2019 by RM, Hotel Management
Dear Sir,
Thank you for your valuable comments and we are happy to hear that you have enjoyed the stay with us.
by A verified traveler
Lack of security and poor guest service
Posted 13 Jul 2019 on HotelsI stayed in Rivulet with the good review and rating but my experience was not so good (specially the guest service and security).
1). I found the lack of security and our personal belonging (Shoes of all my family members) got completely damaged by wildlife animal overnight. I was expecting all such things to be informed to all guest when they check-in but that was not taken care. I also requested at reception to discuss this matter with manger and onsite manager didnt even bother to speak to me once.
2) Boat ride is no longer available because they lost boat in flood last year. Really??
3) None of the tanduri items are available because there tandoor is no longer working.
4) Location is too off the main road and reaching to resort is a big project (Specially in night).
5) Complementary Breakfast was good.
Overall, I had a bad experience (Mainly because of the guest service) and will hardly stay in this resort in future (Guest service matter alot for me when on vacation).
Comment from Hotel Management
15 Jul 2019 by Team Rivulet, Hotel Management
Dear Guest,
Thank you so much for writing the feedback on Rivulet resort Munnar. We are extremely sorry for the damage happened to the shoes. We usually inform all guest to keep all valuables inside the room, as you know wherever we go we have to take care of our belongings. We also have 24 x 7 security for the property. But as you saw that Rivulet is in around 20 acres land and situated in the mountains, its really hard for the securities to be at all locations inside the property at all times. We have also installed a security locker for keeping more valuable items. This is the first time a guest shoes was damaged and we really did not want that to happen. Boat ride has not been happening since floods as we lost the boat in the flood. The tandoor was broken and new one has arrived and we have already started serving since a week. Arriving to any location in Munnar is a little bit confusing as all the sign boards are taken away by the government to reduce the pollution with too many boards in the road. Thank you for the appreciation on the breakfast. Each day we strive hard to meet the guest satisfaction. We request you to come back to Rivulet next time you visit Munnar. Once again we are extremely sorry for the damage to the shoes.
by A verified traveler
Great Views
Posted 14 Feb 2019 on HotelsVery clean room. Lovely views and scenery.
Well worth a visit
Comment from Hotel Management
15 Feb 2019 by Thanks,, Hotel Management
Dear Sir,
Thank you for your valuable comments. And we are happy to hear from you that you enjoyed the stay with us.
