Ratings based on 23 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.5 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Oct 2024
Nice people. Good breakfast
by A verified traveler
Posted 6 Aug 2023
Very quiet and safe place 👍
by A verified traveler
Posted 19 Jul 2023
I would never recommend staying here not even for free. This place is terrible. We arrived at midnight so as we were approaching the hotel we saw some “ladies of the night” walking on the side of the street. It felt extremely unsafe. On top of it, the property doesn’t have an elevator so if you have luggage you’re screwed. It is not mentioned on their website. The front desk agents spoke extremely poor English, I had to repeat myself multiple times. My husband had to carry the heavy luggage up the stairs plus on the third floor, nobody was there to assist. The worst part when we got in the room the AC remote was missing. The front desk agent kept repeating its on the desk. I asked her to come up and show me, she couldn’t because it wasn’t there. We had to sleep with the window opened and were fighting mosquitos all night. It was hot and miserable. My kids’ back looked like polka dots from all the mosquito bites. The room conditions were very poor, nowhere near what shows in the pictures. Half of the lights weren’t working and there was a huge spider web on the ceiling on top of my bed. We reserved the place for 2 nights. We checked out the next morning and left. The front desk agent was completely ignoring me until I called her out on the extremely poor customer service. She wanted to charge me more money. Nobody called us to do anything about the AC or check on us. The only nice part about our stay was the breakfast and the lady who served. Very kind lady. Don’t go here!
by A verified traveler
Posted 19 Apr 2023
I would say it’s average
by A verified traveler
Posted 20 Nov 2022
The first impression. It was like Dracula's castle. First of all, I have booked a standard room, but they said it is economy. After that, the room was so hard to breathe, we had no windows. In general, it was a nice experience, in our room we had everything... Another disappointing fact was the breakfast. In our booking and on the site was written - free breakfast. They said we have to pay for it. The Wi-Fi connection is very bad. So... Not the best option for Chișinău, but for this price you can find a way better place. The air in the room is very suffocating, you can not breathe
by A verified traveler
Posted 17 Nov 2022
The property doesn’t have heating during the night!
It was extremely cold, I slept fully dressed with a hoodie on.
I had to call several times beg for them to town on the heat, they had multiple excuses in why there is no heat!
Bottom the inside is a motel with no heat.
by A verified traveler
Posted 27 Jun 2022
Very nice place with nice amenities. Breakfast was awesome.
by A verified traveler
Posted 7 Apr 2022
It is a very nice place
Comment from Hotel Management
13 Apr 2022 by TATIANA, Hotel Management
Hello dear Guest,
Thank you for choosing Shadow Hotel.
Have you nice day!
by A verified traveler
Posted 28 Sep 2019 on Hotels
by A verified traveler
Posted 13 Nov 2018 on Hotels
Comment from Hotel Management
14 Nov 2018 by Tatiana manager, Hotel Management
Thank you a lot dear guest.
Have you nice day!
