Ratings based on 29 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jul 2024
Nice hotel close to city centre.
Tasty breakfast, good value for money. It’s a shame that spa needs to be paid for separately
by A verified traveler
Decent hotel with friendly staff.
Posted 29 Jun 2024 on HotelsThe staff was friendly and helpful, breakfast was good and the rooms were as expected. Also a central and convenient location Only downside: The housekeeping was a bit sloppy, not really tidying properly and sometimes taking towels but not putting new ones.
by A verified traveler from Hampstead
Posted 1 Jun 2024
We had a fantastic stay! The staff is professional and friendly! Excellent customer service. The rooms are clean and spacious and the location is perfect.
by A verified traveler
Posted 15 Feb 2024
by A verified traveler
Not what I expected
Posted 26 Dec 2023 on HotelsI had a pretty tough experience for multiple reasons. I chose this hotel because of the spa, pool and sauna. So I wanted to come and rest in a nice environment during these cold winter times. When I arrived at the hotel, I was told that sauna and pool is a paid service (70 eur for 3h which is crazy expensive). I never had to pay for pool and sauna in any hotel I have stayed (Moscow, St. Pete, Dnipro, Odessa, Riga, Jurmala, Prague and more). After all, this is not a sepcial treatment or a massage that we are talking about. Moreover, I was told that sauna and pool is booked every day except from 3am to 6am. Hotel's manager was kind enough to offer me a free hour from 3am to 4am and since I was tired it was impossible for me to stay awake until 3am at night so I rejected that option. The next day I found out the reason why the spa is booked all throughout the day. It's because if they book it for you then you are the only person who will use it during those hours and there will be nobody else inside. Anyway, I did not get what I came from and I also skipped the breakfast during all 3 days of stay. Breakfast is served from 7am till 10am. 2 bottles of still water were given to me daily which was fine.The room was not bad, the bedding was especially good. I slept very well. The temperature inside the room was ok. Maybe this hotel works for people who are ready to pay and book spa in advance. But for me this was unacceptable and very surprising. So it did not work out as I expected.
by A verified traveler
Posted 9 Sep 2023
Bernardazzi Grand Hotel, where do we start. It is a beautiful, friendly hotel with excellent customer service. The manager, Michael, will go out of his way to ensure you have everything and anything, no matter what you need. He is a manager that every hotel needs. If you are in the area, this is your hotel. It's a beautiful Hotel and fantastic customer service, so go and check it out. See it for yourself. Until next time, thanks again!!
by A verified traveler
Posted 18 Jun 2023 on Hotels
by A verified traveler
Posted 11 Jun 2023
Check-in was great and the overall stay was fine. The lady at the checkin was very nice, but no English. The breakfast experience was great. Food was fresh and delicious. Service was very nice. Checkout was terrible. The girl wanted to charge us for the minibar. Expedia shows minibar included, what a hell. The website shows staff speaks English, they didn’t speak English nor Romanian at the checkout. We are coming back to the city but not in this hotel.
Comment from Hotel Management
18 Jun 2023 by Bernardazzi Grand Hotel & SPA, Hotel Management
Dear Doina, we would like to give you our appologies for that inconvinience.Thanks for the noted detail. We always take into account the opinions of our guests to improve the quality of our services!We will be waiting for you at the Bernardazzi Grand Hotel again!
by A verified traveler
Posted 16 Apr 2023
Good location and room was very clean. Air conditioner was quite noisy and kept me up during the night.
by A verified traveler from Toledo
Posted 3 Feb 2023 on Travelocity
We loved how approachable and friendly the staff was! We only stayed one night but we felt truly welcome at the property. They accommodated every request we had. Mikhail personally took care of us and made our stay at the hotel very comfortable. I would definitely stay at BGH again! I am very thankful to the staff of the hotel for such a pleasant experience in Chisinau!
