Ratings based on 451 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Oct 2024
Perfect place to relax and recover from jet lag. Friendly staff, unique building and design, super comfortable room.
Comment from Hotel Management
26 Oct 2024 by The Old Clare Hotel Team, Hotel Management
Hi Catherine,Thank you for your kind words! We're delighted to hear that our hotel was the perfect spot for you to relax and recover. We hope to see you again soon!Best,The Old Clare Hotel Team
by A verified traveler
Posted 21 Sep 2024
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Comment from Hotel Management
13 Oct 2024 by The Old Clare Hotel Team, Hotel Management
Hey Phillip,Thank you for your wonderful review!
by A verified traveler
Posted 19 Aug 2024
Pretty underwhelmed by the hotel - felt a bit tired, my business partner found rubbish under the bed (clothing tags and labels), so missing a bit of attention to detail. The parking was a bit convoluted, provided a video link to find the entrance, but a map would have been much easier to follow that a 3 x speed video of a car driving.
Comment from Hotel Management
23 Aug 2024 by Juan Echeverry Front Office Manager, Hotel Management
Dear Xenia,Thank you for taking the time and leaving us a review.I'm sorry to hear that your stay didn't meet your expectations. It’s disappointing to hear about the rubbish under the bed and the issues with the parking directions. I’ll make sure to address them with our team.Hope we can have another chance to impress you in the future!
by A verified traveler
New memories @ Old Clare
Posted 8 Jun 2024 on HotelsIt was a lovely hotel - modern comfort and luxury in a deconstructed artchitecture that reveals the historical significance of the building and area. The stay was made more memorable because of the friendly services!
Just a note - the shower room is all glass and for guests who want more privacy, that might be a concern.
Comment from Hotel Management
9 Jun 2024 by Juan Echeverry Front Office Manager, Hotel Management
Dear Nick,Thank you for sharing your wonderful experience at The Old Clare Hotel! We're delighted to hear that you enjoyed our blend of modern comfort and historical significance, along with our friendly service. Your feedback regarding the shower room is duly noted, and we'll certainly take it into consideration for future improvements. We look forward to welcoming you back for another memorable stay!Warm regards,The Old Clare Hotel Team
by A verified traveler
Posted 7 May 2024 on Wotif
Comment from Hotel Management
15 May 2024 by Juan Echeverry Front Office Manager, Hotel Management
Dear Annelise, thank you for your feedback. We apologize for the inconvenience and will address your concerns promptly.
by A verified traveler
Posted 29 Apr 2024
Clever use of the building to create large open rooms and relaxing bathroom spaces. Rooftop bar was a highlight! Great for out of town visitors, a staycation for us - glad we did it but lacked warmth and an atmosphere.
by A verified traveler
Posted 18 Apr 2024 on Hotels
Comment from Hotel Management
29 Apr 2024 by Juan Echeverry Front Office Manager, Hotel Management
Hi Morten,Thank you for your review. We hope to see you again soon.
by A verified traveler
Posted 4 Apr 2024
What an absolute disaster of a hotel. It was awful from the moment we arrived to when we fled this edifice of misery. On arrival we were greeted by a surly and disinterested front desk attendant and then had to navigate past trays of stale and festering room service cluttering the corridors only to find our room had seen better days, a long time ago. This hotel would be given 1 star by Russians in the eighties. It’s grey, worn out and grimy. That they claim to be 5star and charge what they do is outrageous and worthy of a police investigation. It’s a miserable dive. The only good part of our stay was leaving.
Comment from Hotel Management
12 Apr 2024 by Juan Echeverry Front Office Manager, Hotel Management
Hi Tim,Please accept my apology on behalf of the whole team here at The Old Clare Hotel. While it’s certainly a shame to hear we didn’t live up to expectations, we hope you’ll give us another chance to make it right. Please drop us a line at juan_echeverry@evt.com. Let’s chat it through, and see what we can do to make it up to you.
by A verified traveler
Posted 3 Apr 2024 on Hotels
Comment from Hotel Management
12 Apr 2024 by Juan Echeverry Front Office Manager, Hotel Management
Hi Leigh,Thank you for your review. We hope to see you again soon.
by A verified traveler
Posted 29 Mar 2024 on Wotif
The staff were impeccable
Comment from Hotel Management
12 Apr 2024 by Guest Relation Team, Hotel Management
Hi Eloise, Thank you for taking the time to share your feedback. We will make sure the staff gets word that they made the difference to your stay. We hope to see you again soon!
