Ratings based on 874 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Firstly the positive about this property - the staff. Reception staff were so wonderfully helpful and friendly they really made our stay a lot better. However unfortunately the property itself is not good. It’s incredibly noisy meaning no good nights sleep were had. The bedroom window was broken letting in more noise and heat. Aircon unit in the living room only which did nothing for the warmth of the bedroom. The lift to the top floor also broke during our stay and we had to find alternative ways out via the fire escape. Wouldn’t stay again. The only saving grace is the staff here!
Comment from Hotel Management
25 Nov 2024 by Phil, Hotel Management
Dear Katharine, Thank you for your recent review. I'm glad you enjoyed the location and found the staff friendly. We are sorry that your stay was not the positive experience I hope all our guests have. I have shared your feedback with our building manager. Kind Regards, Phil and the Nesuto team
by A verified traveler
Posted 29 Oct 2024
Washing machine is very loud n noisy. Dining table legs were damaged. No repair was made.
Comment from Hotel Management
29 Oct 2024 by Phil, Hotel Management
Dear Poh Hua, Thank you for your recent review. I am sorry that your stay was not the positive experience I hope all our guests have. I have shared your feedback with the team to address the issue you have raised.Kind Regards, Phil and the Nesuto tea
by A verified traveler
Posted 3 Aug 2024 on Hotels
Comment from Hotel Management
26 Aug 2024 by Phil, Hotel Management
Dear PilThank you for your recent review, I am sorry that your stay was not the positive experience I hope all our guests have.I have shared your feedback with the team to address the issue you have raised.Kind regards,
by A verified traveler
Posted 12 Jul 2024
Comment from Hotel Management
17 Jul 2024 by Phil, Hotel Management
Dear Helen,Thanks for your review score.We look forward to welcome you again.Kind regards,
by A verified traveler from Cessnock
Posted 23 Jun 2024 on Lastminute
Great price. Spacious room. Pool looked good and gym was great
but worlds most uncomfortable beds. All 6 of us said thr same thing
Comment from Hotel Management
2 Jul 2024 by Phil, Hotel Management
Dear Aleisha,Thank you for constructive review.Please be assured that we forwarded your comment to the right department. We look forward to welcome you again.Kind regards
by A verified traveler
Posted 11 Jun 2024 on Hotels
Comment from Hotel Management
2 Jul 2024 by Phil, Hotel Management
Thank you Clare for your review score!We look forward to welcome you soon.Kind regards
by A verified traveler
Posted 21 May 2024
As always Nesuto was accommodating and comfortable. The property is perfect. The only problem is that the air conditioner periodically made a tapping sound on the walls that confused me and on the 3rd night the hot water had run out. It was fixed quickly though :). Lovely team at reception. Will always come back to this hotel
Comment from Hotel Management
21 May 2024 by Phil, Hotel Management
Dear Lailah,Thank you for your lovely review.I'm glad that you had a nice stay and found us friendly.We look forward to welcome you soon.Kind regards,
by A verified traveler
Posted 21 Apr 2024
All good
Comment from Hotel Management
23 Apr 2024 by Phil, Hotel Management
Dear Derek, Thank you very much for your review score. It was a pleasure to host you too here at Chippendale. We look forward to welcome you again. Kind regards, Phil and the Nesuto team.
by A verified traveler
Posted 27 Mar 2024
Reasonably convenient to Redfern Station. The unit floors were not very clean. The linens and kitchen were clean. The furniture and rugs were starting to look shabby. The a/c froze during the night and woke us with a great grinding noise and spit out ice. There was no coffee pot but the kind staff found one for our use.
Comment from Hotel Management
23 Apr 2024 by Phil, Hotel Management
Dear Dwight, Thank you very much for your constructive review. It was a pleasure to host you too here at Chippendale. I have shared your feedback with the team to address the issue you have raised.We look forward to welcome you again. Kind regards, Phil and the Nesuto team.
by A verified traveler
Posted 17 Mar 2024 on Wotif
Comment from Hotel Management
20 Mar 2024 by Phil, Hotel Management
Dear Rebecca, Thank you for your review score. Please feel free to contact me to share your experience.We look forward to welcome you again. Kind regards, Phil
