Ratings based on 978 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Great central spot, friend staff, loved the spa and shopping. Very convenient.
by A verified traveler
Posted 23 Nov 2024
Suficient
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
23 Nov 2024 by scliente , Hotel Management
Estimada señora NeftalieNos llena de alegría saber que su experiencia fue positiva. Valoramos mucho su perfecta calificación y esperamos seguir superando sus expectativas en el futuro. La esperamos pronto de nuevo CordialmenteSandra PerlazaCoordinadora de servicio al cliente
by A verified traveler
Posted 21 Nov 2024
What I did not like was no parking.
Comment from Hotel Management
23 Nov 2024 by scliente , Hotel Management
Dear Mr MatthewWe are very pleased to hear that your experience was so positive. We hope to welcome you again soon and that your next stay will be even more special. Best regards Sandra PerlazaCustomer service
by A verified traveler from Fajardo
Posted 20 Nov 2024
Location.
Comment from Hotel Management
23 Nov 2024 by scliente , Hotel Management
Dear Mrs AdrianaWe sincerely regret that your past experience at the hotel did not meet your expectations. Your feedback is very important to us and we are very sorry that we did not meet the level of service that our guests deserve.We hope to see you soon Best RegardsSandra PerlazaCustomer service
by A verified traveler from Far Rockaway
Posted 17 Nov 2024
Comment from Hotel Management
23 Nov 2024 by scliente , Hotel Management
Estimada señora Leondra Nos llena de alegría saber que su experiencia fue positiva. Valoramos mucho calificación perfecta, esperamos seguir superando tus expectativas en el futuro. Gracias por elegirnos y por tomarte el tiempo de compartir tu experiencia! ,la esperamos pronto CordialmenteSandra PerlazaCoordinadora de servicio al cliente
by A verified traveler
Posted 16 Nov 2024
Very excellent for stay and safe love it
Comment from Hotel Management
23 Nov 2024 by scliente , Hotel Management
Dear Mr EdissonIt is a privilege to receive such valuable feedback, and your perspective will help us to continue working with enthusiasm and commitment. Again, thank you for your trust and for sharing your experience.We hope to see you soon again Best regardsSandra PerlazaCustomer service
by A verified traveler
Posted 16 Nov 2024
I feel that VIP did not respect that condition and upon our arrival there were no rooms available and they assigned us one with the air conditioning in poor condition and with the shower damaged
Comment from Hotel Management
23 Nov 2024 by scliente , Hotel Management
Dear Mr Jairo We sincerely regret that your past experience at the hotel did not meet your expectations. Your feedback is very important to us and we are very sorry that we did not meet the level of service that our guests deserve.Again, thank you for your trust and for sharing your experience.Best regardsSandra PerlazaCustomer Service
by A verified traveler from Jacksonville
Posted 13 Nov 2024
The only problem I have is that my friends from Cali who visited me had a hard time. Apparently i was only allowed to have guest until 9pm. I made my reservation for 2 as i always do so that wasnt the issue. It reqlly felt like i was back in college living in a dormitory by having the hotel dictator who can visit me and til what time. I asked my friends if all hotels in Colombia were this way and said no, that they had never experienced this. I couldnt even have lunch at the onsite restaurant with someone ive known for over a year because i firgot to tell her to bring her id. I guess its great for safety purposes, but it seems a bit extreme. Im a 51 year man and dont feel the need to have who can visit me at a place im paying fir, be dictated by the hotel. As much as i love this location I will be staying somewhere else when i return to Calu next month.
Comment from Hotel Management
23 Nov 2024 by scliente , Hotel Management
Dear Mr CorryWe sincerely regret that your past experience at the hotel did not meet your expectations. Your feedback is very important to us and we are very sorry that we did not meet the level of service that our guests deserve. Again, thank you for your trust and for sharing your experience.Thank you again Best RegardsSandra PerlazaCustomer service
by A verified traveler
Posted 27 Oct 2024
Not really much to say it was OK
Comment from Hotel Management
30 Oct 2024 by Sandra perlaza, Hotel Management
Dear Mr GonzaloI want to express my sincere appreciation to you for taking the time to write a review, your words and opinion are very important for us.Thank you for sharing your experience.Best regardsSandra PerlazaCustomer service
