Ratings based on 988 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Jun 2024
Property was dirty and not at all taken care of. Staff were unfriendly and the rooms were gross. Walls were thin and could hear everything. Breakfast was a joke just a stupid mufffin, granola bar and instant coffee. I will never stay here again. I ended up leaving early and got a new hotel room.
by A verified traveler
Posted 23 Jun 2024
Very nice staff
Comment from Hotel Management
23 Jun 2024 by Hotel Management, Hotel Management
Dear James, Thank you for choosing Extended Stay America and for your great review. On behalf of our entire staff, thank you for the generous review. We love reading beautiful comments about our associates and will be sure to share this review with our entire team. We appreciate your feedback and look forward to your next visit!Sincerely,Hotel Management
by A verified traveler from Chino Hills
Posted 18 Jun 2024
My family was very disappointed in our stay. The keys stopped working on our room once a day and constantly had to be asked to be reset. The staff barely confirmed it was our room before giving a new key. The room/hotel conditions were barely acceptable, not taken care of over time. The pillows were 1/2 inch thick, the toilet and chair were broken. The side door to the hotel didn't take a card one time in a week. I asked for extra pillows, blanket for my son, roll away bed or towels and all were denied because they didn't have enough. Tons of vagrants around the property. One drugged out looking dude hung around the outside with a clown mask and no one did anything about it. Freaked out my kid. Not a good experience.
Comment from Hotel Management
19 Jun 2024 by Hotel Management , Hotel Management
Dear Julie, Thank you for reviewing our hotel. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
by A verified traveler from Clovis
Posted 16 Jun 2024
Hotel needs upgrades .
Comment from Hotel Management
18 Jun 2024 by Hotel management, Hotel Management
Dear Syda, Thank you for your feedback. We appreciate your honest input and understand your concerns regarding the need for upgrades. Please know that we are committed to improving our facilities to enhance our guest's experience. Your comments will be taken into consideration. We hope to have the opportunity to welcome you back and provide a more comfortable stay.Sincerely,Hotel Management
by A verified traveler from Bakersfield
Posted 14 Jun 2024
The hotel claims to have breakfast. In fact, it was a snack bar only!
We asked for plates and silverware, the staff told me that she could not find the knives?!
by A verified traveler
Posted 6 Jun 2024
by A verified traveler from California city
Posted 3 Jun 2024
by A verified traveler
Posted 1 Jun 2024
Uncomfortable beds, pillows, and overall experience.
Comment from Hotel Management
2 Jun 2024 by Hotel Management, Hotel Management
Dear Jesse, Thank you for staying at our hotel and for your candid feedback. We want our guests to have a cozy stay and a restful night’s sleep, so we are sorry that you found your bed uncomfortable. Our front desk is available around the clock to address issues such as this, and we are always happy to do whatever we can to make your stay as comfortable as possible. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope you will stay with us again; we are confident you will have the exceptional stay you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 30 May 2024
The staff is amazing, and very helpful, especially Jordan and Evan. They do everything to accommodate the customer and extremely helpful.
Comment from Hotel Management
31 May 2024 by Hotel Management, Hotel Management
Dear Cecilia, Thank you for choosing Extended Stay America and sharing your experience. We take great pride in delivering friendly, professional service to all our guests, so we appreciate your generous remarks. We love knowing you had an outstanding stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We will enjoy sharing your kind comments with Jordan and Evan; we appreciate your mentioning them by name. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Sincerely,Hotel Management
by A verified traveler
Posted 22 May 2024
Staff was very courteous and accommodating. Room was clean and comfortable. Great value.
