Ratings based on 27 Verified Reviews
3.1 Room cleanliness
3.4 Service & staff
3.0 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Feb 2024
Nice property and location. Bad connecting road and old fixtures in the room with dim lighting.
Comment from Hotel Management
19 Feb 2024 by Sterling Munnar, Hotel Management
Dear Chaitanya,Thank you for sharing your feedback with us. We appreciate your kind words about the property and location. We will definitely look into the concerns you raised regarding the connecting road and room fixtures to see how we can improve. Your insights are valuable to us.Sincerely,The Sterling Holidays Team
by A verified traveler
Posted 14 May 2023
Comment from Hotel Management
30 May 2023 by Sterling Munnar, Hotel Management
Thank you for sharing your feedback. We are sorry for the inconvenience and will convey the same to the respective team. We always try to provide outstanding experiences to our guests. We will ensure a wonderful experience and look forward to welcoming you soon.Sincerely,The Sterling Holidays Team.
by A verified traveler
Posted 13 Dec 2022 on Hotels
by A verified traveler
Posted 12 Dec 2022 on Hotels
by A verified traveler from Gaithersburg
Posted 16 May 2022
by A verified traveler
Posted 9 May 2022
Location is extremely very good, staff is very helpful , food of the restaurant is very good.
Property itself needs renovation and as it is 4 star property hence this should be maintained as 4 star . Overall happy to be this place again and recommend anyone would like to be there ,
by A verified traveler
A pleasant Stay at Munnar!!
Posted 17 Apr 2022 on HotelsWell maintained property. The rooms over look a lake in a valley. Beautiful mountainside view decorate your windows. Has a lot of activities in the resort- air gun, bow and arrow, snooker, pink ponk, carroms etc.. a party room also is available for singing and dining. bathrooms were comfortable, clean. Every day housekeeping keeps your towels and bed sheets fresh. Rooms had coffee maker, hair dryer, mini fridge, wardrobe closet, soap dispenser etc..
Staffs were very friendly, courteous and helpful.
Property is 17 kms before Munnar when you climb from Theni. Access from the main road is short and good. Ample parking space available within the resort.
Food was okay. It has buffet as well as ala carte for break fast, Lunch and dinner. While it was a good spread, the food was not that tasty. It can be better. And the coffee shop is not 24 x 7. A 4 star hotel will need a 24x7 coffee shop.
And there is only one restaurant cuisine. I expected at least 2 for dinner. But this is a minor issue.
Overall, had a very pleasant stay. Will visit again if schedule permits. Certainly recommended.
by A verified traveler
Posted 9 Mar 2019
Great location surrounded by tea gardens every where. However, it is not clean as it looks like in pictures and with less amenities and the hill station vibe is somehow missing
by A verified traveler
Avoid! avoid! avoid!!! Not worth!
Posted 12 Dec 2018 on HotelsThis hotel is located at chinnakanal which is around 20 kms away from Munnar town. As soon as we entered the road towards Chinnakanal from Munnar, road started diminishing. There were some rare patches of asphalt road. Construction was going on for the entire 20 kms. And we had to wait for almost 30 mins twice as rock was being broken down and taken away in trucks. Total it took us more than 2 hours to cover 20kms. I think I will have to take my car to the mechanic now. I understand that it's not hotel's mistake, but they had called me a day before to ask us when we are gonna arrive and they never informed about this issue or advised us to consider delays. We cut short our trip and travelled back with just one night's stay though we had booked two. I dint get a refund for the cancellation even after explaining the circumstances.
The hotel rooms were not upto the mark, absolute dissatisfaction and not worth the whole effort. The fridge and cupboard were dirty. No hand towels were provided. Toilet fittings were rusted. The soap dispenser was broken. After paying for a good time in Munnar, this was not expected.
by A verified traveler
Hotel is run down and food mediocre
Posted 28 Jan 2018Facility is run down, Out bath had a loose faucet and bath rod. Wall plaster and door was peeling off. Food was not good, we walked to Mahindra Holidays to eat daily,
There was no WIFI in the room.
Overall not a happy experience
