Ratings based on 970 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
It was very close to historic buildings. The bathroom looked like a brand new remodel.
by A verified traveler
Posted 18 Nov 2024
My room had so many issues, peeling fabric off of the walls, stained carpets everywhere, TV was busted and had blank spots in the screen. Tub was dirty and stained, Garbage was stuffed down the sink, closet had no door on it, broken shelf inside. Microwave and Fridge we're both dirty. Finally, the walls had grime and stains all around
Comment from Hotel Management
19 Nov 2024 by Sleep Inn - SHA, Hotel Management
Thank you for taking the time to share your experience, and we are truly sorry to hear about the issues you encountered during your stay. We deeply regret that your room did not meet the high standards we strive to uphold.Your comments about the condition of the room, including the peeling fabric, stained carpets, and maintenance issues, are concerning, and we sincerely apologize for the inconvenience this caused. We take cleanliness and maintenance very seriously, and your feedback has been shared with our housekeeping and maintenance teams to address these issues immediately.We also apologize for the condition of the TV, tub, and other amenities. We understand how important these details are to your comfort, and we are taking steps to ensure that these items are repaired or replaced as necessary.Thank you for bringing these matters to our attention. We know we can do better, and we are committed to improving our facilities based on your valuable feedback. We hope you will give us the opportunity to provide you with a much better experience in the future.
by A verified traveler
Posted 16 Nov 2024
I'll never go bak there. The breakfast quality was so bad. The room service was very poor. There was too much noise near my window that I couldn't sleep.
Comment from Hotel Management
19 Nov 2024 by Sleep Inn - SHA, Hotel Management
Thank you for sharing your feedback, and we’re truly sorry to hear that your experience fell short of expectations. We take all guest concerns seriously, especially regarding comfort and service.We sincerely apologize for the quality of breakfast and room service, as well as the noise disturbance you encountered. We understand how important a restful stay is, and we are addressing these concerns with our team to ensure we provide a better experience moving forward. Regarding the noise, we’ll review the situation to find ways to minimize disruptions for our guests in the future.We regret that your stay did not meet your expectations, and we truly value your feedback as it helps us improve. We hope you'll consider giving us another opportunity to provide you with the quality and service you deserve.
by A verified traveler
Posted 12 Nov 2024
by A verified traveler
Posted 12 Nov 2024
The first room we were given had a jammed door that was almost impossible to open, so we were moved to a different room. It was right above the BonChon chicken, so we could hear bass late into the night. The TV and phone did not function. Staff tried to fix it but were not able to, so they provided a form to fill out a complaint. We got no response after submitting the complaint. The breakfast was extremely simple, and on Monday morning there was nothing hot unless you wanted to make a waffle. The room had a lot of echo, so it felt noisy. There was mold/mildew in the sink, shower, and shower curtain. The lamps were dusty, and there was a stain on the top of the blanket.
Comment from Hotel Management
19 Nov 2024 by Sleep Inn - SHA , Hotel Management
Thank you for taking the time to share your experience. We deeply regret that your stay did not meet your expectations and are very sorry for the numerous issues you encountered during your visit.First, we apologize for the difficulty with the initial room and the noise disturbance from the BonChon restaurant below. We understand how frustrating this can be and appreciate your patience as we moved you to a different room. We also regret the inconvenience with the TV and phone, and we're sorry that our staff was unable to resolve these issues during your stay. It's concerning to hear that there was no follow-up after your complaint was submitted, and we will certainly look into improving our response process moving forward.Additionally, we sincerely apologize for the cleanliness issues you mentioned, including the mold, mildew, and dust. This is not the standard we aim to provide, and we are addressing these concerns with our housekeeping team to ensure a more thorough inspection and cleaning process in the future.We also appreciate your feedback on breakfast, as we continuously strive to offer a better variety and quality. Your comments will help us evaluate and improve our breakfast offerings.We genuinely value your feedback, and we're committed to addressing these issues so future guests have a more comfortable experience. We hope you will consider giving us another chance in the future to deliver the high standards of service and comfort you deserve.
by A verified traveler
Posted 11 Nov 2024
Far to expensive for the area, however, for the location it was worth it. 5 mins to begin everything.
by A verified traveler
Posted 1 Nov 2024
by A verified traveler
Posted 30 Oct 2024
Location was so close to everything but front street is blocked by produce trucks, but since we ubered it wasn’t a problem
by A verified traveler
Posted 29 Oct 2024
What you’d expect at a 3
Star inner city hotel
by A verified traveler
Posted 21 Oct 2024
