Ratings based on 34 Verified Reviews
3.8 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Aug 2024
They are friendly
Comment from Hotel Management
20 Aug 2024 by anasiti, Hotel Management
dear our valued guest.. thank you for your support by provide us your positive review. we glad that our dedicate staff is the most aspect that met your convenient when you stay here. thank you for choosing our hotel as your current stay. we sincerely hope we can get the other opportunity to welcome and assist you in the near future
by A verified traveler from Sydney
Posted 19 Oct 2023
Good location
Slow water pressure
Comment from Hotel Management
16 Apr 2024 by anasiti, Hotel Management
Dear valued guest.. Thank you for your positive review. We are delighted that our location met your convenience. However, we apologize for the slow water pressure you experienced during your stay. We believe this occurred due to being fully booked at the time of your visit. We appreciate you bringing this matter to our attention, and we have taken steps to resolve the issue to ensure that our guests have a more enjoyable experience, even during our high-demand seasons. Once again, thank you for choosing our hotel for your recent stay. We look forward to welcoming you back in the near future.
by A verified traveler
Posted 12 Oct 2023 on Hotels
Comment from Hotel Management
16 Apr 2024 by anasiti, Hotel Management
Thank you for taking the time to share your feedback. We are sorry that our hotel did not meet your expectations.If you could provide more details about your stay, it would be immensely helpful for us to identify areas for improvement.Once again, thank you for choosing our hotel as your stay. We sincerely hope we get the pleasure to welcoming you back and assiting you to make a better experience in your future stay
by A verified traveler
Posted 4 Jun 2023
There were no welcome drink and snacks. Room smelled bad
Comment from Hotel Management
13 Jul 2023 by Hussain, Hotel Management
Thanks for your constructive and valuable information on the condition of our room.For your information,we check our room condition before we let customers check in.if there have any smell we dnt give any guest . Drinks and sancks is self srvice.
by A verified traveler
Posted 25 Dec 2019
Location is the best if you are visiting around masjid jamek, dataran merdeka, jalan Tun Abdul Razak. Cleanliness can be improved espcially in family room. No parking area the nearest is about 3 minutes walking and the chages quiit expensive Rm50 per day. No drop off area for guest to load down luggage.
Comment from Hotel Management
5 Jan 2020 by Imran, Hotel Management
Thanks for your comment. So, sorry sir This area no hotel have parking. And drop up is lrt Masjid jamek just next to our hotel. thanks hope see you gain in our hotel
by A verified traveler
W. Stands..for. What a Waste.
Posted 3 Sep 2019 on HotelsWell the bed was v-comfortable & nice. The shower head & water pressure. Good. But TV not working, oni 1 local channel was clear enough to watch, reported to frontdesk about it, a bangladeshi national was sent attend to it..he told me anttena problem, nothing can be done so sorry..& he dissapeard. Ceiling of room had alot of holes the size of $1coins.v-noisy in the daytime wif the traffic & LRT train's pullingoff & stopping @M,jamek station nex to it.Local area everyting v-convenient there's KFC Mc. D. Watson, sundry,laundry & a pub nearby.Not worth the price i paid for.. try not book a stay there..unless in a desparate situation.
Comment from Hotel Management
9 Sep 2019 by Mr. Imran, Hotel Management
Thanks for your comment. We are trying to solve it. Everyday we are progressing ourselves. Insallah, next trip everything will be, ok.
by A verified traveler
Posted 20 Aug 2019
Unique because it is a convenience location. The drawback is not every front desk employee are as good as Munir and Nadia
Comment from Hotel Management
20 Aug 2019 by MUNIR, Hotel Management
Thanks for your feedback. See you again.
by A verified traveler from USA
Posted 15 Aug 2019
Convenient location is the hotel best feature. And most staff like Munir and Nadia were excellent.
The one feature that they can improve is other than Munir and Nadia ( who were very good), the other counter staff needs to be more attentive and be more knowledgeable like Munir and Nadia.
One staff ( not Munir and Nadia) sent me to a wrong location. Instead of pretending that he knew the place I was looking for, he could have just said " I don't know or I am sorry for I do not have such knowledge)
The other staff ( but Munir and Nadia) did big even know how to locate the record of my stay. I booked my hotel until August 19 but he kept saying I need to checked out on August 14th.
Again, Munir and Nadia should be the manager of this place. They are just great staff!
Thank you
by A verified traveler
Posted 30 Jul 2019
Good location and very accommodating staff
Comment from Hotel Management
31 Jul 2019 by MUNIR, Hotel Management
THANK YOU. AGAIN YOU ARE MOST WELCOME W HOTEL
by A verified traveler
Posted 10 Jun 2019 on Hotels
Comment from Hotel Management
10 Jun 2019 by Mr. Imran, Hotel Management
Thanks for your feedback. See you again.
