Ratings based on 182 Verified Reviews
4.0 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Sep 2024
by A verified traveler
Posted 10 Sep 2024
The property was really clean the staff was really nice there is the noise from the highway and the neighbors you can hear everything opening the doors, talking.
by A verified traveler
Posted 27 Aug 2024
Nice place
by A verified traveler
Posted 31 Jul 2024
by A verified traveler
Posted 14 Jul 2024
Great stay if passing thru
by A verified traveler
Posted 6 Jul 2024
by A verified traveler
This is a motel. Hard bed,, noisy
Posted 30 Jun 2024 on HotelsThis is a motel right off the main highway at a major intersection.
We were able to get a first floor room, accessible, and it was easy to access. However, it was not a great place to stay.
Doors open to parking lot and are not insulated. Sounds from cars on the road, in the parking lot, and light from outside could be seen through the side and bottom of door. Needs to be restripped all around.
Neighbors upstairs can be heard and ours were throwing stuff on the floor (our ceiling) and walking loudly back and forth way past midnight and then again around 3 and 4 am. Heard doors slamming all night. I turned the fan on to help cover the noise, even turned on white noise from my phone but could still hear them and those outside.
I could have overlooked all of that had the bed been even the slightest bit comfortable. It's so hard. Our backs hurt when we woke up.
The shower was nice and hot. The products in the shower were good. There were not enough towels. Ask for extra wash clothes and a towel for the floor when you check in (if you still want to stay here).
We checked out the breakfast. It was average. Yogurt, hard boiled eggs, milk, cereal, bagels, bread for toast, hot waffles, etc.... we grabbed Starbucks across the street and headed to Memphis Texas and had breakfast at the Rock Inn Cafe. Highly recommend eating there!
Staff was friendly and check in was quick.
Would not stay here again..
Comment from Hotel Management
10 Jul 2024 by Nicole, Hotel Management
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
by A verified traveler
Posted 11 Jun 2024
by A verified traveler
We'll be sure to not stay at SureStay Hotels
Posted 24 May 2024 on HotelsOur room was very clean and in good condition. The front desk staff was very helpful. However, the design of the room is not very user friendly. The lighting is all bright overhead lights - no mellow bedside lamp to relax with. The shower set-up is not good - water splashes out the open end of the shower door, the shower head is overhead and not adjustable, the spray was very fine and sharp feeling on your body, the utility shelf in the shower was very low so you had to stoop to get your items, in order to open the door to the room from inside the bathroom, you either have to step into the shower or straddle the toilet, there were no hooks anywhere to hang clothes or a towel. And the towels themselves felt like sandpaper.
by A verified traveler
Posted 23 Apr 2024
