Ratings based on 83 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Horrible service from Front desk AM shift woman.
Posted 26 Nov 2022 on HotelsThe morning shif front desk woman was rude and unfriendly when we asked if we could ch in a little earlier (we arrived earlier with our small dog). We have done this in other hotels and usually the staff is very flexible, they try their best to accommodate guest Even thought los portales is a small hotel we could tell there were rooms already ready, so it was not an availability issue at the moment of our arrival. We were charged a slightly higher amount because of our pet and that was not the problem, it was the way she responded when I wanted just to clarify the cost for my benefit, SHE rudely pointed with her disgusting fingernail to a piece of cardboard that listed the prices according to the room booked This hotel doesn’t have heat so we requested two extra blankets aside from the two that were already in the room. She said she will send them immediately and she never diid. So I went to front desk to tell her they were not needed anymore. My family decided to wait for the Night Shift person instead. What a big difference because this gentleman brought them to our room immediately. When it was time for check out we were on our way to front desk to return the key, she was walking our way and she said to hand her the keys right there and then, we did. Not a “ Thank you, hope you enjoyed your stay” “We hope to see you again” Because of her we won’t be staying in our next trips in Los portales Hotel. Owners be aware of who you are hiring to represent your Hotel.
by A verified traveler from JUAREZ
Posted 12 Jan 2022 on Travelocity
Very clean & nice place to stay, a little bit expensive
by A verified traveler
Posted 30 Sep 2021 on Hotels
Comment from Hotel Management
30 Sep 2021 by HOTEL LOS PORTALES CHIGNAHUAPAN, Hotel Management
Nuestro compromiso es bridarles el mejor servicio y agradecemos mucho sus comentarios que nos ayudan a mejorar. Los esperamos de vuelta muy pronto!!
by A verified traveler
Posted 16 Jul 2021
Comment from Hotel Management
9 Aug 2021 by HOTEL LOS PORTALES CHIGNAHUAPAN, Hotel Management
Agradecemos mucho sus comentarios, nos ayudan a mejorar. Nos alegra mucho que su estancia haya sido muy placentera. Saludos!!
by A verified traveler
Posted 16 Apr 2021 on Hotels
Comment from Hotel Management
16 Apr 2021 by HOTEL LOS PORTALES CHIGNAHUAPAN, Hotel Management
Agradecemos mucho su calificación, nos ayuda a mejorar nuestros servicios para usted y nuestros futuros huéspedes.
by A verified traveler
Posted 9 Nov 2024
TODO MUY BIEN, LO IUNICO QUE CREO QUE LE FALTA ES AIRE ACONDICIONADO Y TAL VEZ PISTOLA DE AIRE PARA QUE SE PEINEN LAS DAMAS, PERO POR EL PRECIO ESTÁ EXCELENTE.
by A verified traveler
Posted 9 Oct 2024
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by A verified traveler
Posted 5 Sep 2024
Good
by A verified traveler
Posted 28 Aug 2024
The ggod: Very modern property. Near to most iconic locations.
The bad: Small rooms, too noisy guests. The price paid don't reflect the services received.
by A verified traveler
Posted 19 Aug 2024
