Ratings based on 468 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Executive lounge was never available, snacks were never given and free water at lounge was never given. The staff was great and the housekeeping was great. Parque la 93 definitely not the top place to be at.
Comment from Hotel Management
25 Nov 2024 by Catalina Clavijo , Hotel Management
Thank you very much for taking a moment to share with us your experience in our hotel, we deeply regret this bad experience during your stay; We have already checked and the lounge has its hours between 5 to 7 pm and the lounge service is no longer as previously handled, we will take into account what was mentioned regarding the water in the room, despite that we fully understand the dissatisfaction and hope you can consider staying with us again to improve all your expectations.
by A verified traveler
Posted 18 Nov 2024
We booked and executive room with business lounge access. The first day we could not use it due to a private event, the second night we were told we had no access but after a lot of debating we had and the third night it was closed for no apparent reason. the only drinks we could order was the happy hour drinks which were also offered in the bar downstairs but at no cost to booking with business lounge. At the end we paid more at the booking stage for no Lounge access a waste of money. Steven tried is best to make us happy on the only night we were able to use the lounge
It seemed that the steam room is always turned off and you need to request it when you want to use it but no apparent sign next to it to advise. the gym/pool/Spa area didn't have a member of staff to ask so i had to call reception to send someone up and ended up with 3 maintenance guys.
The breakfast selection is a bit sad too.
Check out was also a bit tense, as we had to make a point that the drinks we had on the first night in the bar (business lounge had private event) should be voided from the bill, but again it was hard work but finally managed to get the drinks taken out.
This hotel has a management problem which need to be addressed. information to guests need to be clearer and simpler. Nothing is told or written anywhere to make the guests experience easier.
On a positive note the beds are comfortable but unfortunately i would not recommend this hotel and the experience has tainted the brand.
by A verified traveler
Posted 27 Oct 2024
by A verified traveler from Rio Grande
Posted 21 Oct 2024
Good hotel
Comment from Hotel Management
25 Oct 2024 by Catalina Clavijo , Hotel Management
Thank you for taking a moment to share your experience. We really appreciate your positive comments about our service, I will do your recognition to our staff, and we look forward to welcoming you back to our hotel in the not too distant future, we will be very attentive to your next stay!
by A verified traveler
Posted 5 Sep 2024
by A verified traveler
Posted 4 Sep 2024
I won’t never coming back!
Comment from Hotel Management
27 Sep 2024 by Catalina Clavijo , Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.
by A verified traveler
Posted 28 Aug 2024
The property was quite, well kept, the staff was friendly and eager to help eventhough we spoke different languages. Would stay again.
Comment from Hotel Management
28 Aug 2024 by Catalina Clavijo , Hotel Management
Thanks for your glowing review! We aim to provide the best possible experience, and it's wonderful to hear we succeeded with you.
by A verified traveler
Posted 10 Aug 2024 on Hotels
Nothing extraordinary
Restaurant for breakfast was separate building from hotel and not very appealing
Comment from Hotel Management
13 Aug 2024 by Carolina Giraldo, Hotel Management
Dear valued guest,We want to start by saying how sorry we are for not meeting your expectations during your stay with us. We understand that our hotel did not quite live up to your standards, and for that, we are truly sorry.Please know that we take your feedback seriously and are taking immediate action to address the issues you experienced. We are committed to providing the highest level of service and amenities, and we fell short of that goal during your visit.Once again, we apologize for not meeting your expectations and hope that you will give us another chance to show you the level of service and quality that you deserve.
by A verified traveler
Posted 21 Jul 2024
Comment from Hotel Management
23 Jul 2024 by Carolina Giraldo, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.
by A verified traveler
Posted 19 Jul 2024 on Hotels
