Ratings based on 196 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Arnold, Hotel Management
Gracias por tu puntuación Arnold!Esperamos verte en otra ocasión :)
by A verified traveler
Posted 6 Nov 2024
If you like staying in historical properties with period furnishings, yet with all modern amenities, this is the place for you! It's great to see how the wealthy lived in the colonial era.
Front desk employees were super helpful and spoke English. The included breakfast was delicious and served in a historical room with a view.
We received drink vouchers, but did not know they had to be used on arrival day before 7pm.
Consider calling to ask for rooms with windows facing the back of the property, which is a green space, instead of the rooms facing the streets.
Comment from Hotel Management
6 Nov 2024 by Arnold, Hotel Management
Good morning Arnold!We are glad you enjoyed your stay! We hope to see you again :)
by A verified traveler
Posted 10 Sep 2024
Rooms are furnished wonderfully, taking you back in time,rustic and beautiful.
Comment from Hotel Management
10 Sep 2024 by Raymond, Hotel Management
Hello Raymond!Thank you for you comment :)We are glad you enjoyed your stay!
by A verified traveler
Posted 2 Aug 2024 on Orbitz
Muy buena estadia
Comment from Hotel Management
10 Sep 2024 by Diego, Hotel Management
Hola Diego!Muchas gracias por tu comentario :)Nos alegra que hayas disfrutado de tu estadía!
by A verified traveler
Posted 21 Jul 2024
We absolutely loved our stay. The place just felt so comfortable and homey. The staff was extremely nice, accommodating and willing to help. We would highly recommend staying here and experiencing a lovely stay with a fireplace that makes it a 10/10 stay.
Comment from Hotel Management
10 Sep 2024 by Santiago, Hotel Management
Hello Santiago!Thank you for you comment :)We are glad you enjoyed your stay!
by A verified traveler
Posted 13 Jun 2024
Amazing hotel. Well maintained, clean and just beautiful!!
by A verified traveler
Posted 8 Jun 2024 on Hotels
You press a button in your room and someone comes and lights the open fire for you! This hotel is a piece of history in the centre of mayan culture, and it is also a luxury hotel. I can't recommend it highly enough.
Comment from Hotel Management
10 Jun 2024 by Darren, Hotel Management
Hello Darren!Thank you for your comment! :)We are glad you enjoyed your stay!
by A verified traveler
Posted 18 Mar 2024
Great staff 👍
Comment from Hotel Management
19 Mar 2024 by Kenneth, Hotel Management
Hello Kenneth!Thank you for your comment! We are glad you enjoyed your stay :)
by A verified traveler
Posted 26 Feb 2024
It was a unique, historic hotel in a great location
by A verified traveler from Port Orchard
Posted 22 Feb 2024 on Orbitz
Great place
